The staff and manager at Kelvin Timber always surpass my expectations, and this was yet another reason for using them as my first choice. I had accidentally selected skirting and facing with... Toon meer
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Lees wat reviewers zeggen
Visited the yard and found the colleagues very friendly and knowledgeable. Found with advice the decorative stones we were looking for and bought 2 ton bags. Delivery was quick and delivery driver f... Toon meer
I use Kelvin Timber as they are my local Timber merchant and they are a very friendly and reliable company that do there best to help their customers at all time's. Always nice and clear and extreme... Toon meer
I did not like an agreed shipment date of Friday then to turn up on Wednesday early (still in bed) no phone call to rearrange? had to move my car then deal with driver who didn't have any informatio... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Houthandel
- ook in
- Bouwmaterialen leverancier
- Deurenleverancier
- Doe-het-zelfzaak
- Hoveniersbenodigdheden winkel
Geschreven door het bedrijf
Kelvin Timber, a cherished family-run Timber and Builders Merchant, finds its home in the welcoming locales of Milngavie and Hamilton, nestled on the periphery of the vibrant city of Glasgow. Our story began in 1970, and since then, we have remained dedicated to providing an invaluable service to a diverse clientele, spanning trade professionals and the general public alike. With a rich history steeped in the ethos of trust and quality, our mission goes beyond mere commerce. We are passionate about encouraging people to make astute shopping decisions and advocating for the support of local businesses. In a world dominated by mass production and impersonal transactions, we stand as a beacon for those who wish to shop with intention and invest in their local community. At Kelvin Timber, we take pride in our role as a trusted partner for builders, DIY enthusiasts, and those seeking quality timber and building materials. Our knowledgeable team is committed to offering invaluable insights, reliable products, and a personal touch that sets us apart. We aim to empower our customers to shop smart, make informed choices, and foster a sense of pride in shopping local. We believe that every transaction is an opportunity to build a stronger, more vibrant community, one timber plank at a time.
Contactgegevens
H: Dixon Street | M: Main Street , M: G62 6JA | H: ML3 6PZ, Glasgow or Hamilton, Verenigd Koninkrijk
- H: 01698 421 366 | M: 0141 956 5183
- webmaster@kelvintimber.co.uk
- www.kelvintimber.co.uk
4,7
Uitstekend
360 reviews
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Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It was easy to order online and the…
It was easy to order online and the service at Kelvin Timber, Hamilton was excellent, the gentleman who loaded my car made it all so easy.
3 juni 2025
It was useful for me to be able to…
It was useful for me to be able to order and pay for the materials I required online.
The prompt professional service and quick turnaround and delivery suited me and that's why I use Kelvin Timber regularly for my DIY needs.
27 mei 2025
Get yer quality wid here
Ordered online and delivered within 3 days. Delivery guy was brilliant and left wood where I asked him as I have mobility issues. Definitely use these guys again
28 mei 2025
Arrived in good tome
27 mei 2025
Making life easier
Easy to order online. Phone confirmation of delivery date. Driver was super friendly when calling and left the materials exactly where they were needed.
Really competitive prices.
16 mei 2025
Review zonder uitnodiging
Has always Fiona the manager makes sure…
Has always Fiona the manager makes sure all orders leave on time for every delivery
Thank you dear you are no 1
5 mei 2025
A fine overall service .
6 mei 2025
Good price friendly delivery advice…
Good price friendly delivery advice goods delivered exactly as expected
8 mei 2025
Kelvin timber didn't have the length of…
Kelvin timber didn't have the length of timber I needed so gave me longer lengths and extra timber I wasn't expecting. They also delivered a full day ahead of their estimate. An excellent firm.
7 mei 2025
Great service 👏
Easy to order online, good delivery time from the hamilton branch and delivered by the big cheery dude, brilliant service, cheers
9 mei 2025
Great prices and quick delivery
Great prices and quick delivery. We had a HUGE order of timber for a fence and the chap helped my husband carry it round the back of my house. First class service.
30 april 2025
A good experience
Only needed a few fence slats for a winter damage/ storm repair. Easy to order and contacted by phone when they would be ready. Fortunately branch is just over 5 minutes walk away so was able to pick up and carry home on foot. Friendly service
29 april 2025
Great service and quality products
Great service and quality products. Much better than the well-known DIY store.
30 april 2025
Review zonder uitnodiging
Post’s delivered 5 days early.
7 april 2025
Order delivered
Order delivered without issue.
Local branch emailed me swiftly to provide a delivery by date after making the order.
11 april 2025
Antwoord van Kelvin Timber
Good Morning Alan,
Thank you for your review – we really appreciate you taking the time to leave one.
I've had a look at your order and just wanted to clarify a couple of things. At the moment, our faster 1–3 day delivery option has been temporarily disabled due to how busy we've been since the end of February. I’ve checked your invoice, and it shows that the 3–5 working day Standard Shipping option was selected at checkout.
I completely understand how important it is for customers working to a tight timescale to receive deliveries when expected, so I wanted to reassure you that your order was delivered within the timeframe chosen at the point of order. If there's an urgency before then, please always reach out first - if we can accommodate you we will always try our best.
Just so you’re aware – if there’s ever a delay on our side, we always notify customers in advance, and if we can’t meet the quoted timeframe, we issue a refund on the delivery charge as a goodwill gesture. In your case, everything went ahead as scheduled, so no delay or refund was necessary.
Thanks again for your feedback – it really helps us continue improving our service.
Kind regards,
Nicola
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