Kenneth Cole Reviews 

I purposed two pairs of shoes by Kenneth Cole, the first pair where boots leather upper and suede over time the
Leather has started to peel. The leather appears to be a lower grad and recently is pair of white patent leather shoes that has started to crack on the top. Something is terribly wrong with the quality of material your company is using. I pay too much for my shoes for this to happen. What can Kenneth Cole do about the white patent shoes?

Put an order in 2 weeks before I needed it...most sites would have shipped out next day. It's been 2 weeks and it still hasn't been shipped out. Customer service is massively lacking. There's no way to cancel the order except through email..I hope the cancellation goes through and I get some answers as I will just shop in person now for the suit I wanted. For a well-known company and expensive items, come on I expect better than this. Never will order off the site again. Hope I get my money back or I'll be reporting with the BBB.

Bought some Boxer Briefs and the sticking fell out in the front on the first day of wearing. So now going in the trash. should have bought from Walmart for a lot less and you could get a second day out of them.
Never buy again

I bought a pair for shoes and not only they send me the wrong color but the shoes were dusty and dirty, their customer service sucks

Sandals sized way TOO LARGE tho ordered the right size. And KENNETH COLE REFUSED AN EVEN XCHANGE!

I wanted to cancel my order as I had ordered the wrong size. A customer service employee, Jorge A. was very helpful and cancelled the order for me. Great service!

We purchased a wool Kenneth Cole rug and it was completely defective. It is unable to be cleaned, even with wool cleaners, without causing massive yellowing and staining. We have purchased wool rugs in the past and never had this problem. We literally threw more than $1000 down the drain as the rug became unusable a few days after buying it and we were forced to throw the rug away. When we reached out to Kenneth Cole they basically said there was nothing they could do, which is, of course, utterly false. Steer clear of Kenneth Cole rugs at all costs!

Trying to contact Kenneth Cole but three attempts go unanswered, and now I’ve read the reviews I’m not surprised! Quite extraordinary, especially for an American company, or am I wrong?

My wife gifted me a Kenneth Cole watch 3 years ago. Last summer the strap broke and I had to change it. I went to a jewelry shop where they informed me that they cannot change it because it's not a standard strap but a bespoke design one and that it's very rare that companies to that. Even very high end watches normally use standard design straps.
Anyway I contacted Kenneth Cole to inquire for a spare part and...surprise surprise...that strap is no longer in production. So the watch, a gift, after just three years, is totally unusable.
Well done, Kenneth Cole! I'll never ever buy from tyhis brand again

Bought Kenneth Cole coat (jacket) for men. Kept it in my condo closet on individual hanger. After one year all like leather details were damaged. All label are on the coat. Call Kenneth Cole-they said that I need to go to retailer. The retailer is Macys in Chicago, they did not take coat because of 30 days return policy. I agree just send this item to Kenneth Cole to analyze it and to improve material they use. They don’t give me address. Terrible service.it looks they are not worrying about their name.

Bad service. I got 3 pairs, and I needed to exchange one of them to a different size.
Their response was they aren't willing to exchange because it was my mistake and not theirs.
Worst service.

The worst customer service ever!!!
I have been trying to solve my problem and it took more then a year for them to reply and that was only after my solicitors final notice before court proceeding.

I managed to chat online with customer service (USA) and they asked me to get in touch with manufacturer (Switzerland) manufacturer asked me to get in touch with repair centre in the country I live in (England) this repair centre asked me to get in touch with customer service (Dubai) as they are connected with the shop I bought my watch (India) so I contacted India head office and they asked me to get in touch with Kenneth Cole Customer service (USA) as they are only dealing with sales and nothing else.
Frustrating thing is non if these personnel gave contact details for the other country.
I managed to do it via social media, google, and other sources.
I do not recomend anybody to shop with Kenneth Cole anywhere in the world.

Never received sneakers had to wait 1 months did not get fully refunded and poor customer service I was customer for 4years and now I will never buy from this Shoe designer again

Received the shoes I purchased from Kenneth Cole today. Too big. NO RETURN allowed b/c they were a final sale. $100 down the drain - highway robbery! How can an online company sell ANY clothes or shoes that cannot be returned?

Terrible customer service and horrific return policy. If I’m told I’m going to get a full refund one would assume that would include the overpriced shipping costs.

Worst customer experience… I paid an extra $25 to have 2 day shipping, for my order, hoping I would receive it, prior to my event. The next day I called Customer service to track my order, as I did not receive an updated email with tracking information. I spoke with Nick who did not seem to care about my situation, and stated that since I ordered on Thursday, I would not receive my item until The following Thursday… I explained that I purchased the 2nd day shipping, but he stated next Thursday… I felt disrespected and uncared for… I asked to speak with a supervisor. I spoke to Crystal whom was just as unprofessional disrespectful and made me feel uncared for… How was I to know, two day shipping is not two days when dealing with Kenneth Cole… Crystal reiterated, that if I went onto the website and scrolled down to customer… clicked on a link… and then a few other clicks…. I might’ve been able to find, where it states the delivery can vary… However a week later is not second day delivery… I should not have to pay extra for that. I asked, what if I would’ve paid for the next day delivery and Crystal said I would’ve received it on Wednesday which is one day less than a week… That needs to be on their website, before finalizing a purchase, explaining exactly what the extra charge is for and when to expect your item… I would’ve purchased elsewhere. She didn’t even offer me an upgrade to the shipping and basically was very disrespectful…

I will never order another item from Kenneth Cole… And I’ll make sure my friends and family understand what I went through for the simple purchase. I will not be able to wear the new item to the my Upcoming event…

The worse experience I’ve ever had in my life with ordering and a return. Two different shoes were ordered, THEY sent me two of the same shoe (2 pairs of the cheaper shoes I wanted). Called customer service then they tell me they need pictures and emails. Like huh?! I contacted y’all about your mistake and now I can’t get the expensive pair that was paid for because they want pictures of their mistake. Literally hate this company

Shoes were really uncomfortable and return policy is terrible. I never wore the shoes and I have the return packaging, but I was unable to return because it was outside of the 30 day return window. Really restrictive policy and dismissive customer service. I guess they have such a 30 day return because of the quality of their shoes. I'm sticking with Zappos from now on.

Having ordered from their website before the holidays I would have been under the assumption that a major company would care about its customers. That could not have been less accurate. I paid extra to have next day shipping and it’s been a week and not only do I not have my product but customer service offered zero solutions. I made a formal complaint to the Better Business Bureau so this does not happen to any more customers

Terrible customer service!! I ordered a suitcase and been 3 weeks and still no emails that it has been shipped and she couldn’t tell me when it would be shipped! No info from customer service at all. So decided to cancel and they couldn’t even cancel my order until it is approved by the warehouse which could take up to 6 days!! Customer service could care less that I was upset.