Kenneth Cole Reviews 

I purchased a $400 bag from Kenneth Cole as a graduation present. The bag came with a "10 year lifetime guarantee". If a lifetime is classed as 3months then so be it... But last I checked, it wasn't.

I've been going back and fourth for 5 weeks with their customer service team... The team finally gave me an offer!... $150 gift card. I mean, Maths was never by strong point but even I can workout 400/150 are 2 different figures.

The team refused to match this... I even asked for $200 (to match the current price of the bag) - they refused. I requested free international shipping, you guessed it, they refused.

I settled for the $150 if they could provide it ASAP as Kenneth Cole had a sale on - again, they refused.

I have no bag, I've lost $250, I have no gift card and I also did a 'Britney' and currently have no hair...

Never ever, will I buy anything through Kenneth Cole. They SUCK.

Worst customer service ; I placed an order online with them , haven’t received my order in a month and they cancelled my order for no reason without even asking me , I tried many time to reach their provided numbers but to no avail .... do not waste your time with them ...

Worst customer experience ever. Paid $41 is shipping costs to Australia. Item took forever to arrive. Delivered to wrong address and returned to USA despite several requests for the item to be re-delivered to my correct address. Was advised I would need to re-order the items and re-pay shipping costs. Unlikely. Such a horrible experience and waste of money.

Probably the worst place I’ve ever shopped. Shipping is outrageous, I was sent damaged products and had to pay for the shipping. Wasn’t refunded full amount. Extra charges were thrown in. Customer service hung up on me 2 times. You’re better off shopping at a dollar store. You get the same quality stuff for $100 cheaper. Horrible place.

Didn't keep the promise of a bonus gift they were going to give me. Never going to buy from them again.

I will never buy again. Ordered a watch for my husband at 50% off for Christmas and they sent the wrong watch. I called and was told it was sold out now so too bad. Best they could offer was 10% off my next purchase. The sales are all over now so I have to pay full price for a watch because Kenneth Cole sent me the wrong item. I honestly think they sold out when I ordered it but still took my order and money in hopes I would just keep what they sent. Horrible customer service. Would highly recommend shopping elsewhere.

Bought three pairs of shoes for my Dad's burial for my brothers and I to wear.. they only shipped two.. Had to call to request for the third pair which they promised I would receive before traveling for the burial. Never did and they could care less. Now I'm stuck having to suffer for a mistake Kenneth Cole made and did absolutely nothing to make up for it or fix it.

20 years ago I bought a Kenneth Cole leather bag. I was a bit amused that it had a life guarantee, but remembered it after if was worn down after daily use over many years. When I was in New York recently, I told my friends that I would go down and claim a new bag in the KC shop. They all laughed. But truly, I just showed my worn down bag and filled out a form, and they took a photo. Soon after I could pick a replacement bag from the web page and this was mailed to me free of charge. This is an amazing story, which I now frequently tell others. Well done Kenneth Cole!

Ordered a Short-Sleeve Henley, looks great!

I bought some black leather shoes over the holiday and they are already falling apart. I took then back to the store, and I was told that there is nothing they can do. The sole is obviously loose and clicks when I walk. I tried crazy glue and now it squeaks.

I will NEVER buy Kenneth Cole products again.