KeyMe Locksmiths Reviews 

Do not call them. They dispatch out to other locksmiths in the area and don't take responsibility for the locksmiths dishonest behavior. Once you have a bad experience, you don't have customer service to talk to at KeyMe, you have a dispatch company they use that doesn't care and doesn't help you. I got charged $1021 for a locksmith to open a door and put on a doorknob. He quoted me $350 and the doorknob was one I already had. KeyMe did nothing to help resolve the issue.

Beware of these scammers! A first he wanted $275/door to change 5 locks. I refused. Got a call stating they would do the job for $500 total. I agreed. He did'nt have a double cylinder deadbolt to replace the original so he needed to use a standard deadbolt, but because its near a window, the door could be opened if the glass was broken by a burglar. He wants $150 to come back to put in a proper double cylinder lock.BEWARE!

Used their kiosk, gave me 4 blank keys and 1 working one. No receipt either.

There wasn't any order# sent to my phone.
I ordered 3 keys, got 2. Texted for assistance and got response that asked me to enter my order #. 😔 Well rehearsed corporate fraud. How do I complain without an order #?!!

They tell you a price and then afterwards they demand 4 times more even though the job took 3 minutes. Total scam.

I am extremely disappointed with KeyMe's service. I placed an order for keys on January 4th, 2025, expecting them to arrive within the promised 3-5 business days. Not only has my order been delayed twice already, but the company has made no genuine effort to resolve the issue. When I contacted customer service and asked for expedited shipping due to their repeated delays, they outright refused and offered no viable solution. Instead, I received yet another generic message informing me of yet another delay.

This lack of accountability and customer care is unacceptable, especially for something as critical as keys. I don’t understand what’s going wrong with their system, but I strongly advise others to avoid this service if you need timely delivery or even basic customer support.

KeyMe, please get your act together and deliver my order immediately. This experience has been incredibly frustrating and unprofessional.

Was offered a buy two keys get one free promotion. I ordered three keys. I only got 1/3 keys and the cost of the other two keys was refunded to my card. I ended up paying close to 13 dollars for just a teal key. Lowe's has designer keys including NFL ones for mor more than $7. Save your money and time and go to Lowe's to get your key copied.

They say keys are supposed to ship the same day if ordered before noon. I ordered my key last week and still they haven't shipped my key, i emailed them and it will be at least 3 days, before it ships. I wish I had never used them. This is terrible service. No discount or refund for being so drastically late. It should be arriving by now. I should have gone to Walmart!

Locked my keys in car. Took them less than 10 min to get in and charged me $265. Was not happy. That is outrageous. You are a scamming company. I could of broken out my window for that. Will never use this company again.

he was respectful on the phone and in person. i forget his name but he has a higher voice, thick accent, light eyes (maybe blue?), and sagged jeans. i told the person on the phone 3 times i have a for two smart car. $120 for the key fob replacement and they were responsive by texts which i was thankful for but my whole day was wasted thinking they knew the car i had. i think they said 420 car? not too sure but it wasn’t a smart car. when i was asking if he could do it for the same price that he had told me originally, he didn’t even let me finish my sentence and declined.

I ordered there service the caller said it would be an hour before a locksmith could get out there, waited almost 2 hours before the locksmith called and said he was on the way it would be about 45 min for him to arrive. The caller nor the locksmith gave a price. The locksmith arrived and preformed the service and proceeded to tell me it was $238. I asked why it was so much because the call was placed well before 10pm. Locksmith told me they don't charge for time they charge for experience. I told him if I knew it would be $238 I would have called Pop-A-Lock who only charges a flat rate of $80. VERY unhappy with the service and would not recommend to anyone. This business is a scam.

BEWARE - SCAM! This company is a total scam. You may call them to request a locksmith because you locked yourself out of your residence only for them to scam you! They will act friendly and tell you not to worry, then proceed to get you to pay for the service ($250 in my case) and wait for a phone call from the locksmith. You’ll never receive a phone call and then they will either tell you that there isn’t a locksmith available in your area or pressure you to cancel for $80!

Tried to get ahold of the service, James answered and as I was speaking he disconnected the line, called back and spoke with Jacob, who said they would transfer me to their Manager, then disconnected the call.

this company is a scam. Please do not use this company. They stole my money and refused to give me a refund or we contacting the Better Business Bureau and the authorities as I was taking advantage of this company.

Charged me $300 dollars to drill out a toolbox lock and didn't replace it just drilled it out took less then 5 mins I was hoping they were going to fix the problem not add another one and charge that much

Locked keys in my car. They totaled a price of 180+ dollars to get a locksmith to me and wouldn't take cash. Said they only do it online or over the phone with visa or debit/credit cards. I called the next locksmith, it's now 60 dollars and they in my area. Keyme wanted payment but wasn't even in my area. Keyme is running some kind of scam.

So my car was locked and it was in the mall parking lot. Y'all already know mall parking lot is huge. I know the locksmith using iphone so thats why I send a drop pin location which gives the exact location even when you're in a big parking lot. Dude didn't click in maps just took out what the mall's name and drove to it. And of course map will take you to another location. I had to guide him through and describe where i was at. Dude said give him a minute, and called back with the "screaming attitude." I said let me walk to ya and instead of staying there, he drove to the restaurant near by, and force me to walk a long way to him without telling me where he at. He said "you're wasting my time, just tell me where you are", "i'm leaving, you are wasting my time", I sent him a picture of my view, he replied "i don't want a picture." Long story short, I found him and took him to my car. He gave us a rip off price ($275, the range is $50-$100). My dad said so expensive, he was screaming angry towards my dad "WHATTTT" after negotiating with him end up price is $200, still feel like rip off, my dad doesn't want to and need time to think, he was rushing us and telling us that we're wasting his time, while its only been 15 minutes, he started angry towards us and threatening to call the police, we were like "call, just call the police" He doesn't dare and still screaming like a c*****. Finally we just gave him $75 (service fees) to let him go because he's annoying. $75 with that attitude is not worth it! Screaming only is not helpful and tells the customer that they're wasting his time is infinitely negative points! KEYME, train your locksmith better :)!
3rd party phone: 888-510-2635
automatic phone: 888-240-0161
specialist that cussed: 754-209-5124

I cancelled an order less than 8 hrs after placing. After posting I received notice someone would respond in 48 hrs. Which allowed the key to be cut before a response to my cancellation request. These keys are 4-5 times the original cost and no refunds are available and no one to talk to about complaints. DO NOT USE THIS COMPANY!!!

Kee locksmiths are scammers. I asked them to rekey my house
Instead they replaced all the locks and charged mr $1731 for the three hours of work. Avoid them at all costs

I ordered a custom house key with a Dallas Mavericks design (my girlfriend’s favorite team) last week. I didn’t receive an email confirmation like I was supposed to, so I was a bit concerned. After waiting a bit, I reached out to customer service, & they informed me there was a delay. They were kind enough to issue a refund & even provided a discount code in case I wanted to reorder. Funny enough, just a few minutes later, the key arrived in the mail! The customer service was excellent, and Erica, in particular, was so sweet and helpful. Thank you so much!