KeyMe Locksmiths Reviews 4.208

I called the phone number for an office in Elkhart, which came across as a South Bend number. The person answering was obviously outsourced from India. The accent was so thick I could barely understand her. I need a lock opened on a vehicle, but she refused to answer any questions until I gave my name and address. The quote was much too high as she said emergency. It was not an emergency - I told her so, and she still said it was the same price. I declined to give any credit card information, and she then abruptly hung up on me! Such poor customer service should not be rewarded with any business.

Sounds wonderful. Have the kiosk copy the key. They mail you a key and it goes out same day. They send a dongle that will program your new key!

Except. The key doesn't work well. It feels rough and has a hard time going into car. Dongle shows it is paired for a different vehicle. Their customer service is only 9-5 so if you work like normal people do, the pair my key app support is non-existent. They hung up on me. The app didn't even work. Then he tried to blame it on my car. This was after trying for over an hour. Each time the phone kept me on hold and then directed me to voicemail. Absolute waste of time. I'm sure they'll give me a hard time with my refund. Don't get scammed.

Scammers - beware

Second key I make using the kiosk and let me tell you, THEY SUCK! Both keys don’t work and they charge $8 for a simple copy. Never ever using them again 👎🏼

The worst company ever! If I could stop there business scheme I would… better yet… I am! They sent out a hack of a job who caused irreparable damage to my car. The asked for a cost estimate and I sent one.. from a reputable company (Caliber collision). Apparently it was too much money and they are asking for their own cost estimate, which is fair. However, they are making me go to their own unknown repair shop… typical. This place has caused me more of a headache, they tell someone is coming out to look at my car and they don’t come. Oh yeah and if you start to ask for things they stop answering your calls. They wanna work with you in their terms, like none of this would be happening if you didn’t send out unqualified locksmiths. I am talking more than a grand of damage and they are finding ways to not want to fix it. Again stay away, I am at a breaking point with this crazy company!

I wrote a review about the experience that I had on November 7th and getting charged $295 for getting my car unlocked cuz I left the keys in it. That part itself was a bad experience, but let me tell you, 8:00 a.m. the next morning after they read my review I was being called by the main company in Kentucky. As of Monday this week on the 24th of November I have received a check for a full refund even though I only ask to get the difference and what it should have cost and what they charged me. They said no we have a 100% money back guarantee so they gave me 100% of my money back! I just have to say that their customer service was amazing all I had to do was send in my receipts and give them a time and phone numbers of where I called and no harassment no problems they gave me 100% refund so kudos to their customer service! Thank you so much Key Me main office for fixing what was broken.

got 3 keys copied and then 0 worked. called the company right away and they refunded immediately

This is more of a review of KeyMe than the vendor in Maryland. Your phone service sucks. It took a long time for anyone to answer, and it sounded like I woke the lady up. There was no discussion of price. Vendor asked me when he got here if they had told me.$489 dollars to unlock my truck. The vendor was great but KeyMe's service sucked. Vendor was billed as 24-7 locksmith 600 Bromley Street Silver Spring,MD 301-454-9782. You probably should just deal with them or another local vendor directly. I won't be making these mistakes again at that price.

Hey @KeymeInc - it's a sketchy d*ck move to fix it so the only way to get a receipt is to give you our mobile # and agree to accept marketing texts. It's a good thing I took pics. For $7.95 this key had better work.
cc: Federal Trade Commission

So I went to the Keyme kiosk in Walmart with a 2002 dodge transponder key on 10/26 , I recieved the key in the mail 11/7. I was just in need of a spare key so I am happy with results opposed to getting the dealer to make a key for double the price. For my needs 5 stars.

Tried to bait and switch my elderly mother into paying 280 dollars for a key when he said $150 over the phone. Tried to scam my mom saying it was $150 to fix old key instead of giving me a new one like he said initially. Tried to charge her 80 dollars for 15 minutes of him trying to fix broken key, did not speak English either, stay away from these scammed they are a terrible company.

DO NOT USE KEY ME KIOSKS!! First of all, the keys are bad and don't work. Second, they may email you a receipt, but it is a self-destructing email so it won't be there when you need to return the bad key. Key wouldn't turn & I saw the keying error. I lost $9.60 plus couldn't get in with groceries melting in FL heat. Lastly, they never answered the phone & only want to send a link where you must enter an Order # you no longer have. I have my credit card statement, but it won't work. Ripoff.

I needed a key ASAP so ended up at the keyme kiosk because Walmart doesn't make keys, thought they did. The key worked fine but this simple "dumb" Toyota Tundra key cost me $28 and took almost a week to get. Ended up going to Lowes and got same key for $6.00. I do not recommend.

Sign says "copy any key" (4 times actually). Couldn't get machine to work. Called thier 800 number and was told they couldn't copy my key. Why did you waste my time with your false advertisement??

On 10/17/25, I used the kiosk in Menards, Stow, Ohio. I requested 3 regular keys duplicated at a cost of $11.72. The following Sunday, I tried using the keys for my front door. It worked, but was very difficult to remove from lock. Against my better judgment, I tried the second key. It’s stuck in the lock. So now, anyone can get into my house, whether locked or unlocked. No answer from any avenues offered except to say ‘someone will contact you.’ After reading the locksmith reviews, I absolutely will not be using key me! I will most likely end up waiting for tomorrow to get a locksmith to come and repair since no one has contacted me from KeyMe. Also, don’t bother calling them on Sunday. You will be wasting your time because nobody answers. If this ever gets resolved satisfactorily I will re-review. My advice is to go to a place that has a human do the job, so complaints can be resolved quickly. And, I still have to pay a legit, expensive locksmith. All because I used this stupid kiosk. Learn from this! I will try and get my money back from my credit card through my bank.
On 11/25/25, my refund check of $140.78 for the front door lock replacement was accepted and deposited by my bank. Although a lengthy process, every back and forth communication to resolve the issue was handled pleasantly and efficiently. Although some further training may have to occur for the kiosk service techs, overall I would say KeyMe is reputable and a good service.

Pretty sure this is just a scam. I ordered a fob key as an extra for one of my house keys and it didn’t work at all. $40+ and over a week of waiting for something that didn’t do anything. Waste of time and money.

I purchased a key from a Walmart kiosk. The video showed a car key with remote control buttons so I assumed the key I was getting would have the same and I would just have to program it. When it arrived it was the key only and looked nothing like what I had seen on the screen. Way over priced and customer service didn’t much care.

Horrific, terrible and a headache of an experience.
I don't usually leave a review but I hope that this will help someone in the future. I had the unfortunate experience of getting locked out of my vehicle at a hotel and called these folks. I had the person show up and pop the door open. It was very quick so that was not the problem. The person did not give me a quote before hand. (Yes a mistake on my part) MAKE SURE YOU GET A QUOTE!!! don't let them touch your vehicle until you know how much it's going to cost. I was then told that for them to take 30 seconds of their time to pop my door open that it costs $500
I was shocked. Anyway I ended up having to call customer service and they were helpful after I called them a second time. (They did not take it very seriously until I called them the second time) I can admit that they were helpful. But this experience was not one I recommend for anyone. When I thought about it later there was multiple other options I could have done. So my recommendation is don't panic and ask around and get several options before having someone respond to help.
I sincerely hope that this helps someone in the future. Oh FYI this was in UT

I wish I had checked other business s!,the day after I talked to a company called Metro locks ,it was a 3rd of the cost I paid ,felt very very very ripped off

The Kiosk worked great. Quick and efficient. What a great option.