KeyMe Locksmiths Reviews 4.210

I called to have 3 doors rekeyed and one keyless lock installed. The person on the phone could not give me an estimate, had to have a tech call. He said hed be out in 45 minutes (no quote). Half an hour later he calls back to say he got stuck on a job, another hour and ten minutes. He finally arrives and looks at the locks. He quotes me $1800!! I reiterated i wanted them rekeyed not changed. He tells me he cannot do that. Absolutely not. He was mad and left, thankfully without trying to charge me for his time. All locksmiths should be able to rekey a door.

Convenient Convenient Convenient

I purchased a KeyMe. Never received after 3 weeks. Went to the wrong address and their response was that they could not send another order and refunded me.

Called for a quote. When called back told them I didn't need the quote. Told me they had to charge me nearly $100. For what I don't know considering I found my keys right before they called me back. Told them no and hung up. Now I'm getting nothing but spam calls from my area code. 7 alone today. Block and report but they still keep coming up with new numbers. One of which said on Google belonged to an older deceased person. Nothing but a scam thinking people are stupid enough to pay that much just for making a call to ask for a call back on a quote.

Don’t use key me. Unprofessional and the aren’t able to answer simple questions. It’s always we will have a technician call you. When I the technician called I asked if I was able to use the kiosk he started yelling. I called back to asked to speak to supervisor. They would not let me. I called again to asked to speak to someone else. The guy kept hanging up on me. Very rude. I rather pay the money at the dealer

Review:
I have a freightliner, sprinter van and want a key fob made.
Terrible customer service. I called to get a quote for a key fob, and they told me a technician would call me back. When he finally called—about 45 minutes to an hour later—I missed the call. Because of that, I was told I’d have to schedule another appointment just to speak to someone for a simple quote.

I asked if I really needed to reschedule just to get a price, and they confirmed that was the only option. Frustrated, I checked my missed calls and called back, explaining that I just needed a quote. The technician then said he’d have to transfer me to customer service. I told him I didn’t need customer service, just a price—at which point he hung up on me.

This company is completely unprofessional. If you value your time, avoid them. I do not recommend their service at all.

If I could give them a zero, I would.

There’s two locations in Mansfield and I’m not sure which one it was but they’ll know once they see this review

Do not use Keyme locksmiths! I had a nightmare experience. I was told 80 dollars to open 1 screen door as long as it's simple. After 5 minutes to open. He wanted $150 + $14 tax for a total of $164. Then we started arguing and he insulted me calling me cheap. In the end I gave the guy 150 dollars just to get him off my property. He hardly knew English, sounded Russian, and was rude the whole time. Complained to Keyme and they told me I have to call another company. Keyme is shady, the company they hire is shady, and the people that show up are shady. Stay away for your own safety!

Yes, the locksmith opened our door but I asked the price on the phone and he said $80-$150. $80 for low end and $150 if it’s higher end and need to do something to the door. He proceeded to unlock the door in 1 minute and charge $150. I asked why and he said they charge for miles and minutes. But on the phone he said it was $80 to come to my home. Super shady. I wouldn’t use them again.

I made three copies of our front door key. Only one worked and it didn’t work smoothly. $20 for one inferior key. I had the same key copied twice at Lowe’s for a lot less per key and didn’t have to pay extra to have them deburred. The Lowe’s key’s were made of much heavier metal and worked exactly as well as the original. I suggested to the Walmart that maybe they should repot this to their corporate quality department. BAD experience!

I just finished reading all the negative reviews. I add mine to them. BEWARE. I had a service call scheduled by a KeyMe representative. No show. When I called back the person on the phone said they have no technicians in the area and no record of my previous communication and appointment. Judging from the reviews I just read, I'm lucky that no one showed up. I strongly recommend that you do not utilize this organizaion.

I waited over two hours in the freezing cold in the dark at 3:30 in the morning by myself as a single woman and the dispatcher said a technician would call me shortly and they never called. This company is ridiculous.

I would like to add that I called them to discuss the matter and they were extremely rude and dismissive and I can’t emphasize enough. Do not use this company. One of their contractors called me five days later to see if I needed help lol five days I would’ve been dead idiot

I order 3 keys and paid 33 dollars. They don't match the key I put in the machine. I got pictures. It came in the mail with metal broken cuts. All 3 keys where cut differently. They promise 3-5 Buniess days but it took weeks to come. They reject refunds even when I got picture proof and their 100% wrong. Better off telling FTC about their bs.

They do not even deserve 1 star. We called them after our keys we locked in our car during negative degree whether. First the representative on the phone quoted us more then thr website did for the service. When we asked about the price difference he quickly lowered to the websites quote. They then charged our card 165 dollars and guaranteed a locksmith would be there in 30 minutes. After 20 minutes of waiting we recieved a text notification stating that they could not find anyone and that they would refund our money and we would see it in 3 to 5 businesses days. The only problem with that is now our money is tied up in the banking system and we no longer have the money to hire a different locksmith. All because they charged us before they had insured a locksmith was available. We then spend the next hour and a half on the phone with their customer service, who failed to realize how big of an issue they had just created and refused to help. Instead they just kept stating they were returning the money. They are not a reputable service. Your better off calling a 24 hour local tow service then using this company.

Do not call them. They dispatch out to other locksmiths in the area and don't take responsibility for the locksmiths dishonest behavior. Once you have a bad experience, you don't have customer service to talk to at KeyMe, you have a dispatch company they use that doesn't care and doesn't help you. I got charged $1021 for a locksmith to open a door and put on a doorknob. He quoted me $350 and the doorknob was one I already had. KeyMe did nothing to help resolve the issue.

Beware of these scammers! A first he wanted $275/door to change 5 locks. I refused. Got a call stating they would do the job for $500 total. I agreed. He did'nt have a double cylinder deadbolt to replace the original so he needed to use a standard deadbolt, but because its near a window, the door could be opened if the glass was broken by a burglar. He wants $150 to come back to put in a proper double cylinder lock.BEWARE!

Used their kiosk, gave me 4 blank keys and 1 working one. No receipt either.

There wasn't any order# sent to my phone.
I ordered 3 keys, got 2. Texted for assistance and got response that asked me to enter my order #. 😔 Well rehearsed corporate fraud. How do I complain without an order #?!!

They tell you a price and then afterwards they demand 4 times more even though the job took 3 minutes. Total scam.

I am extremely disappointed with KeyMe's service. I placed an order for keys on January 4th, 2025, expecting them to arrive within the promised 3-5 business days. Not only has my order been delayed twice already, but the company has made no genuine effort to resolve the issue. When I contacted customer service and asked for expedited shipping due to their repeated delays, they outright refused and offered no viable solution. Instead, I received yet another generic message informing me of yet another delay.

This lack of accountability and customer care is unacceptable, especially for something as critical as keys. I don’t understand what’s going wrong with their system, but I strongly advise others to avoid this service if you need timely delivery or even basic customer support.

KeyMe, please get your act together and deliver my order immediately. This experience has been incredibly frustrating and unprofessional.

Was offered a buy two keys get one free promotion. I ordered three keys. I only got 1/3 keys and the cost of the other two keys was refunded to my card. I ended up paying close to 13 dollars for just a teal key. Lowe's has designer keys including NFL ones for mor more than $7. Save your money and time and go to Lowe's to get your key copied.