Keystone Property Finance Reviews 

A complex case which I was struggling to find a lender to use. Mark Hindmarsh was absolutely fantastic in helping me know Keystone was the right home. The underwriting process was also slick and incredibly quick. Thank you all for helping get to the right outcome for the client.

A very good experience with Keystone for a reasonably tricky case. Simon and the team were all very helpful with some last-minute queries and were flexible on the valuation.

Keystone are sending miss leading letters to their existing customers with indicative rates for a product transfer which draws a direct comparison of what rate they are on now with Keystone with an alternative indicative rate they are offering together with comparisons and calculations between the two - these letters are highly miss-leading as Keystone have turned around now stating the rates are un-avalailable. This has left me completely exposed and I am now scrambling around to find an alternative lender

Engaged and supportive throughout the entire process. Huge credit to Lauren and Mariya - they have been outstanding. 5 stars. Thanks from me (Simon) and the entire Team at Promise Money.

A very complex case that was completed. Keystone sits in the specialist space and there were plenty of caveats including the borrower's age and a commercial lease against a residential property. Simon was brilliant throughout.

Thank you! Aakash

My BDM Simon was great to deal with, extremely helpful. The process from start to finish was very good with live updates and easy system to work with

Just completed 10 cases with Keystone, we received amazing service from our BDM Mark Hindmarsh! always there to answer the phone and give us the support we need.

Thank you all.

Simon Jones was brilliant from DIP to Completion. Was always keeping me in the loop with updates

Keystone's Service was amazing from start to finish. Our BDM (Simon) has helped us along with cases in terms of the criteria and requirements and really has extensive knowledge of specifics as well as having a real understanding of the market.

System wise, everything was straight forward to submit and underwriter would discuss with us directly to get the requirements satisfied.

We will be submitting more business to Keystone, as a broker their service has been great but my clients have confirmed they've also been very happy with contact they have had too.

Offering some quirky solutions for the cases that need it and generous lending overall!

Yet another successful completion!

Sometimes the underwriters aren't clear in what they're asking for - direct access would be a blessing rather than relying on messages via their system, but overall a good experience. My BDM Mark Grogan - a big help as always!!

As a broker with access to 80-100 lenders, the experience with Keystone is always as a valued client - much has to do with the knowledge and guidance of Moises Cruickshank who ensures we are aware of potential issues and that we package a case properly to give the understanding to the underwriter for the quickest time to offer.

Many thanks to the Keystone Team who made this application very straightforward from start to finish. Our BDM Simon was also always on hand, as always, to answer any questions and help ensure it was a streamlined process.

Simon, who is my designated BDM, has been very helpful with my mortgage cases. Very informative and efficient when I need his help. Always available for a quick phone call about enquiries and any help on active cases.

Keystone is a great lender. From start to finish we received excellent service. Staff are very knowledgeable. The lender offers competitive rates. Our client was very happy.

Recently had a completion and wanted to say that the team at Keystone were great in helping the case get to completion stage. Simon was on the ball as well helping with any questions that arose.

Keystone have been a great lender to deal with when it comes to BTL products. Especially customers purchasing though SPVs. Keystones rates are competitive for customers and their portal is very easy to use. Their customer service is excellent and very helpful especially BDM Simon Jones, his always there to help and very efficient and quick to answer any questions. So far I am very happy with this lender and most importantly we have very happy customers. Thanks to all at Keystone.

I recently had the pleasure of dealing with the team at Keystone, and I must say that their service was outstanding. I had some questions and needed assistance with a particular issue, and Simon Jones from Keystone was incredibly helpful throughout the entire process.

Simon took the time to understand my situation and provided clear, concise solutions. His patience and expertise made the entire experience stress-free and enjoyable. It's not often that you come across such a dedicated and customer-focused team, and I truly appreciate the effort they put into helping my client.

I would highly recommend Keystone to anyone in need of excellent customer service. Thank you, Simon, and the rest of the team, for your exceptional support!

As a property finance broker I use many BTL lenders, it starts with the BDM, in the case of Keystone Mark Grogan is as good as they get, always eager to assist when required, and keeps in contact.
The online portal is easy to use, the administration is good, the products are competitive and fit many client types that many lenders do not, Expats in Dubai being an example.
The ability on the portal to fully clone existing cases, and to have the lender attach all previous documents really saves time.
So, as a lender they are my current number one lender.

Keystone helped where other lenders turned away. This was not a straightforward case, but the Team at Keystone were able to help, Simon my BDM, was brilliant and helped get this through to offer and completion 😊Everyone is happy.

As a broker we sometimes need lenders that look at things differently and Keystone do. App went from application to offer with ease and completed no problems. Will use again for sure.