Key Travel is a very good organization. The Canadian Professional who took my call worked on different scenarios and was very helpful indeed. Thank you.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Easy website and lots of chances for flights. Hotel options could be more organised according to available ones. Also train ticket options in Europe are limited. The Keytravel team is very helpful alw... Toon meer
Bedrijf heeft geantwoord
the customer service rep could have soooooo easily have taken on a sarcastic tone as the mistake was at my end! She didn't, she simply walked me through reflective review of the process, like what ef... Toon meer
Bedrijf heeft geantwoord
My recent experience with Key Travel was fantastic. Rhys Quinn was so supportive and kind on the whatsapp emergency line and afterwards via email, helping me every step of the way to rearrange my book... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1980, Key Travel by Trip.Biz is the world’s leading travel management company exclusively focused on the unique travel needs of mission-driven organisations. We specialise in supporting organisations where mission, purpose and social impact are central to their objectives, including academic, humanitarian, faith-based, charity, NGO, and other purpose-led organisations. Operating across the UK, Europe, Canada and Africa, Key Travel has a long-standing heritage in serving the not-for-profit sector and was the first travel management company to launch specialist air fares for this market. Key Travel helps organisations reduce the cost, complexity, risk and carbon impact of travel, enabling them to focus more of their resources on delivering their mission.
Contactgegevens
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, Verenigd Koninkrijk
- hello@keytravel.com
- www.keytravel.com
4,6
Uitstekend
885 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Key offers a comprehensive responsive…
Key offers a comprehensive responsive travel service that works with organisations and their employees to find suitable travel options - whether shorter, simpler trips or multi country travel.
20 mei 2026
Antwoord van Key Travel
Thank you for your review, Kiran. We are really pleased to hear that you value the responsive service provided by us. Supporting organisations and their employees with everything from straightforward trips to more complex multi-country travel is exactly what we aim to do. We appreciate you taking the time to share your feedback.
Booking process
Finding suitable train times was easy to navigate, I was able to book seats and preferences on the set train times.
14 mei 2026
Antwoord van Key Travel
Great to know you had everything you needed to get your trip planned and booked. Thank you for sharing this with us Shelley and for the 5 stars!
Antwoord van Key Travel
So pleased you had a good experience with the app and found everything simple to use. Many thanks for the review Ana.
Antwoord van Key Travel
Just what we like to hear - thank you for sharing this with us MC.
Antwoord van Key Travel
Thank you Sulaiman, glad to know you had a good experience.
Worse travel agent
Worse travel agent, best to book yourself directly if you can. They charge extra and provide zero service. Key-travel booked my tickets to AKL from LHR, I triple checked with them that they booked and paid extra for my seat, they confirmed it, said it cost £80 extra. Yesterday unable to check in online because of how they booked the flight, then have to check in at airport, seat has not been paid for but just requested, so airline sold it to someone else. Ended up on 12 hour flight middle seat in the middle section. Contacted helpline, no answer for 2.5 hours: now more than 24 hours later they ask me to provide proof of payment 😱. This is not first time. We are to use KT as part of employer agreements.
15 mei 2026
Review zonder uitnodiging
Antwoord van Key Travel
We truly are sorry to hear about what has happened and have asked Trustpilot to reach to you directly to secure some more details, to allow us to investigate this further for you.
Antwoord van Key Travel
Hi Emma, thanks for letting us know about your experience and for sharing how responsive and helpful Brett was.
easy to use.
12 mei 2026
Antwoord van Key Travel
Thanks Sue, glad to hear you found the booking tool easy to use. Appreciate you sharing this feedback.
Antwoord van Key Travel
Thank you for the review Abner, we appreciate you sharing your experience and it is great to hear how helpful our team were.
Great online service
30 april 2026
Antwoord van Key Travel
Glad to hear you have enjoyed using our online booking tool Michael. Thank you for leaving us your review.
Very easy to use the system and book…
Very easy to use the system and book the travel and accommodation within the set budget
2 mei 2026
Antwoord van Key Travel
Hi Debbie, this is great to hear. We are pleased you found our booking tool easy to use. Thank you for sharing this in your review.
It was a name correction with what I…
It was a name correction with what I would call a difficult airline to deal with. It was taken on by Brenda and was just fixed. She even contacted me with an update as to how it was going.
Just watch those time zones. She called kind of early in the morning. I was already up.
1 mei 2026
Antwoord van Key Travel
Hello Norman. We are so pleased Brenda was able to get the name correction sorted for you, especially when dealing with a more challenging airline. It is great to hear she kept you updated along the way too. We appreciate your note about the time zones and will be mindful of this for future contact.
Thank you again for taking the time to share your feedback.
Antwoord van Key Travel
Thank you for the review Jeremy. It's great to hear about your experience.
Antwoord van Key Travel
Hi Vicki, thank you for sharing your experience with Kjel. We're pleased they were able to help you so promptly, and will be sure to share this review with them.
Anita is great!
29 april 2026
Antwoord van Key Travel
Hi Bonnie, thank you for your review. We will be sure to let Anita know about this glowing review!
Antwoord van Key Travel
Hello Elfadil, we are really pleased to hear about your interaction with our team and appreciate you leaving us your review - thank you!
Quick and competent response and support
16 april 2026
Antwoord van Key Travel
Thank you for the review Marcin! We are happy to hear about your experience with us.
not recomended at all
not recomended at all. we have in the organisation and booking throught them is nightmare and price are much more expensive . they do not allow to block the price and the request approval is taking complex steps.
15 april 2026
Review zonder uitnodiging
Antwoord van Key Travel
Thank you for taking the time to share your feedback. We are sorry to hear that your booking experience has been frustrating.
We understand how disappointing it can be when prices change while you are waiting for approval. The approval process is set by each organisation’s own internal travel workflow, and we are not able to bypass it. This means we can only confirm a booking once approval has been received.
Airline fares are dynamic and can change in real time based on demand and availability, so unfortunately we cannot guarantee that a fare will remain the same while approval is pending. We appreciate that this can be frustrating for travellers.
In terms of pricing, the lowest fare is not always the best overall value. In many cases, more flexible fares can help avoid additional costs later, such as change fees, cancellation charges, or the need to rebook at a higher price if plans change. They can also provide more support if travel is disrupted.
We also offer specialist fares that can include benefits such as discounted like-for-like rates, longer holding periods, lower change or cancellation fees, fewer restrictions, and in some cases additional baggage at no extra cost.
We are sorry that this was not a better experience for you. If you are happy to contact us directly (hello@keytravel.com) with your organisation name and your email, we would welcome the chance to understand which part of the approvals process is causing you issue. We can take that information and review with your organisations travel programme manager to see if there are any improvements that can be made.
Anita is helpful and patient and…
Anita is helpful and patient and knowledgeable. That’s very reasssuring.
15 april 2026
Antwoord van Key Travel
Thank you for sharing this Gail. We are pleased to know Anita was able to help with your booking. We'll be sure to pass your comments on to both Anita and her manager.
Key Travel Platform: Simple Booking with Great Value
Booking flights on the Key Travel online platform is quick, simple, and convenient. Airline flight tickets are generally cheap because humanitarian and other flight quote packages are available.
14 april 2026
Antwoord van Key Travel
Hi Chioma. It is great to hear about your experience booking your flights via our Online Booking Tool. We are so pleased you are finding the benefit of our Humanitarian fares. Not sure if you know, but we pioneered the very first specialist humanitarian airfare back in the 1980's!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.