Kia UK Reviews 

My 5 year old Cee'd broke down (under warranty). Rang around several local Kia garages and was told there's a 4 to 8 week wait for it to be even looked at. Zero help with getting a courtesy or hire car whilst mine is out of action. Customer services could do with improving

The Kia Niro EV is without a doubt the worst vehicle I have ever owned. The car is three years old with just over 30k. It developed a charging flap fault last October and was by all accounts repaired. Sadly it wasn't and whatever work has been carried out has rendered the car utterly useless, I have had the car back two days since last October and apparently the "master technicians" are still working on it. If you are thinking of buying a Kia avoid it at all cost. Terrible vehicle, terrible service.

Probably the most unhelpful Company in the world! It took me 3 years to get my first charge card working now i’ve changed my car and have to apparently close the contract for the first car and open a new contract. Also Kia Bournemouth should have assisted here and advised prior to the car arriving. The lady I spoke to today at kia Charge could not have been more disinterested in assisting me - shame I’m stuck with them 😡

Just purchased our first new Kia EV 5 ?
On collection from main dealership, NO MATS, NO CHARGING CABLE 🤔 Looking around the vehicle, we had to remove 27 pieces of the clear protection film around the vehicle and had to repair badly fitted trim on the front A pillar joining the roof lining!
After opening the bonnet to see if charging cable was in the front compartment, (NO) we couldn’t close the bonnet, so had to phone dealership, after 30 minutes and adjustments, I got it to lock !
I have been told that was quite a good start for a new Kia ?

I had a catastrophic engine failure on a Kia Sportage at 78,000 mi. It's just outside of the 7-year warranty by a couple of months and Kia are doing everything they can to make sure that they provide no Goodwill gesture. They don't help with the how long it takes to get the car fixed and they just want to charge more and more and more money to resolve. Really, do not buy a Kia at all. Avoid them like the plague

Incredibly disappointed with thin substandard paint. Less than a month old and a few chips already having only done just over 700 miles

Has anybody had a problem with their Kia Sorento car alarms. Mine keeps going off at all different random times. Took it back to the dealer, they did a Diagnostic on it, but couldn't fined anything so they upgraded the car computer. All ok for about a week , and it started again. The mechanic at the time told me the seniors might need changing which they could do. was told to monitor it, still happening so took it back, and a another up grade on the car computer, the mechanic showed me how to disable the alarm ?? and do this every time we get in the car to drive why!! as its still under warranty

I recently had a very disappointing experience with the Kia dealership in Stockton regarding a Motability vehicle enquiry and collection.

Although I arrived on time for my appointment, I was left waiting unattended for a considerable length of time for no apparent reason and was not even offered a drink.

Throughout the process, I was given information by both the salesperson and the manager that later turned out to be completely contradictory to the information provided directly by Motability themselves. The situation became so confusing and concerning that Motability actually contacted the dealership while I was on the phone and spoke directly to the manager to clarify matters.

I was also incorrectly told that no additional drivers could be added once the PIN had been provided because Kia could supposedly be fined for doing so. While waiting at the dealership, I contacted Motability directly and was informed that this was completely untrue.

In addition, I was not provided with a fully charged vehicle as promised, and I was also not given a thorough demonstration of the car’s features during collection.

This caused unnecessary stress and completely undermined my confidence in the dealership. As a Motability customer, I expected accurate information, professionalism, and clear communication, but unfortunately that was not my experience.

The Kia EV3 itself was impressive, however the level of customer service and misinformation I experienced seriously let the dealership down. I hope improvements are made so future customers are treated more fairly and given correct advice from the outset.

Fab car, fab service

⚠️ Sharing my experience with RRG Kia Bury (for awareness)

I drive a 2020 Kia e-Niro and had an annual service & MOT done at RRG Kia Bury on 10/3.

After collecting the car, I noticed unusual noises which became louder over the next few days. I returned on 23/3, and the technician confirmed the noise during a test drive but advised they could not identify the cause at the time. I was told the car was safe to continue driving.

On 29/3, while driving, I experienced a serious issue and stopped the car immediately. Upon inspection:
• 3 out of 5 wheel studs were broken
• The remaining wheel nuts were loose

AA attended and advised it was fortunate the vehicle was stopped when it was.

The car was taken to another Acorn Kia for inspection. Based on their findings, the issue was related to wheel nut tightening - clearly a human error. They quoted at least £1,500 for repairs.

I contacted RRG Kia Bury and later their head office with the details and supporting documents. They responded that they were not responsible and did not arrange to inspect the vehicle.

In the end, I had to a tow myself and repair the car at a local garage. The repair costed me £800, not including lost income from being unable to work.

After the repair, the noise I previously reported was no longer present. This proves that the earlier noise was caused by loose wheel nuts.

I am sharing this as a factual account of my experience. Please make your own judgement and take care when arranging servicing at RRG Kia Bury.

Very disappointing experience with Kia UK Customer Services regarding an ongoing tow bar issue for my Kia Niro EV.

The original problem began when a tow bar fitting appointment at Allen Kia Bath went ahead despite the required genuine Kia detachable swan neck tow bar apparently not even being available within the UK or Europe. The appointment had been booked weeks in advance, confirmed beforehand, and the dealership’s own check-in process had already been completed prior to travelling.

Following the failed appointment, Kia Customer Services became involved. However, despite multiple calls and a formal case being opened, communication and escalation handling have remained extremely unclear and frustrating.

I was advised that:
• the part is on back order
• there is no UK or European stock currently available
• a dealer stock search was submitted
• updates would normally be expected within approximately 48 hours

However, despite this, days later there was still no confirmed update, no ETA, no clarity regarding whether the part has actually been manufactured or allocated, and no meaningful timeframe regarding when the tow bar can realistically be fitted.

What has been most frustrating is the lack of visible ownership and proactive communication from Kia Customer Services themselves. The overall experience has often felt like responsibility is being passed back and forth between Kia Customer Services and the dealership rather than being actively coordinated and managed.

I fully appreciate that supply-chain delays and back orders can happen. However, clearer communication, realistic timeframes, and stronger escalation management would have significantly improved the customer experience throughout this situation.

At present, despite the amount of time, inconvenience, travel, and ongoing uncertainty involved, I am still left without a confirmed resolution timeline.

we bought a new kia sportage and have had problems from day one and Kia have tried everything to block any warranty claims - they have refused all warranty giving no reason each time charging us £160 for a diagnostic only to tell us yes it should be under warranty but its not once they have our money ??? now 4 allows are covered in corrosion after only 1 year should it be under warranty YES - ok will you cover it then NO why ? no answer - we simply do not trust Kia and feel the 7 year warranty is nothing but a scam - we are looking to off load our Kia and will not buy again buy after only 1 year the car has massively depreciated - i would think very hard before you buy a Kia and do not trust the warranty !

Lack of support from Kia UK Customer Service (Case Ref: KMUK2529484).
​I provided clear photo evidence that an authorised dealer (Burton Kia) failed to change a filthy cabin filter, despite confirming they would do it before my booking.
​Kia UK’s response? They admitted I was misled, yet refused to take any responsibility. Their "solution" was for me to spend my own time and money to fix the dealer's mistake.
​What is the point of a Kia Service Plan or warranty if the head office won't hold their dealers accountable? They acknowledge the failure but offer zero help. Truly disappointing "customer care".

Don’t be fooled by the 7 year warranty, the process to access it can leave a human being begging for life by the time they get to it!

I have never experienced the level of callousness & blatant disregard for a customer, that I faced with this company! No accountability for their failings or their franchisee here in Aberdeen.

After 14 months of trying to get a fault fixed with my Kia Niro PHEV and comforted by the fact I had 6 years left on my warranty. Kia technical has now decided that the fact my car jumps back and forth when stopped and brakes applied that it's not a fault it's a characteristic.

"Movement That Inspires” Sounds Good in Marketing, but the Reality Has Been Delays, No Support, and Poor Customer Service

I purchased my Kia through an authorised Kia dealership with a Kia Assured Warranty, expecting reliability and peace of mind. Unfortunately, my experience has been the complete opposite.

Within just 1.6 years, my vehicle has broken down twice despite always being serviced through authorised Kia dealerships. Most concerning is that this latest breakdown involves a serious engine problem.

While carrying 2 adults and 2 children, the vehicle developed loud engine noises, a burning smell, and oil leakage before completely stopping on the motorway a frightening safety situation for my family.

The vehicle was recovered on 31 March. Following inspection on 14 April, I was informed the required engine parts were on back order from South Korea with no confirmed ETA. Kia advised the parts might arrive towards the end of July, but no fixed date could be given.

Despite Kia claiming that “95% of parts are supplied within 24 hours,” we have faced months of delays, uncertainty, and very poor customer service.

During this period, my wife has had multiple hospital appointments due to ongoing health concerns, and we have had to rely heavily on Uber and public transport for work, medical visits, and family responsibilities. The stress and disruption this has caused our family has been significant.

After escalating to the CEO’s office, I expected empathy and accountability. Instead, there was no apology, no acknowledgment of the inconvenience and stress caused, and no meaningful support only references to terms and conditions and warranty exclusions.

The Kia Assured Warranty has also been disappointing. A hire car is only provided for 7 days, even when delays are caused by Kia parts shortages.

Kia promotes reliability, innovation, and customer care, yet my experience has been repeated breakdowns, long delays, and very limited customer support.

Very concerning experience overall, especially considering the safety implications involved.

Awful from start to finish. Terrible reliability and terrible customer service. Never again

2 year old sportage, bought new.

Cheap plastic boot handle broke after 7 months.

Gear box has gone. Dealership and kia offer nothing. It needs to wait 4 weeks to be seen. No courtesy car and no idea on how long until we get it sorted.

We have had issues with entertainment console randomly glitching with a huge noise 2-3 times a month.

No customer service or support from Kia - shocking!

No longer buying from them after 4 purchases.

Cheap materials, poor warranty service - my experience with Kia has been a letdown. The boot handle broke when I tried to close it, and the use of low-quality plastic is inexcusable. I won't be giving Kia another chance for my next car. 😢

Purchased a new EV6 on Contract Hire. 10 months later (just 6k miles), the ICCU failed. As its so expensive it has to be manufactured in Korea and it will take at least 2 weeks to get to the UK.

Wanted a loan car and Kia UK said its not down to us !! Went to the dealership who said Kia UK has to approve it - and guess what ? They said it has to come from the dealer who has no cars available

Love going round in circles. Everyone is blaming each other - the level of customer service is appalling and needs to be improved.