Kia UK Reviews 

I feel that Kia should not offer 7 year warranty if they cannot offer an efficient service !! Being told they have 17 cars waiting repair is not my problem and waiting nearly a month for a diagnostic is not acceptable! What are you meant to do if your car is completely broken down...... disappointed 😞

my app ,new app functiin ok ,now, have had problems with it , but one issue i dislike is kia seem to think fuel level can be shown by how many miles left you can drive ,NO GOOD KIA WE WANT TO SEE FUEL LEVEL.

I had the pleasure of being dealt with by Nathan from the Washington Kia branch in Sussex. He really did go above and beyond to help me out. First class customer service.

My car is a Motability vehicle.
I was called in for my annual service and was told that it could take up to 2–3 hours, which was totally understandable.

When I went to collect my car, I was informed that there is an issue with the exhaust that needs attention and that they would need to get authorisation before carrying out the work. I was also asked whether I had more than half a tank of fuel before this could be done.

However, when I collected the car, I noticed that my fuel gauge was showing only 18 miles left, even though I had left the vehicle with just under half a tank. I called them back, and a lady answered the phone who was immediately quite abrupt.

I explained that I had just collected my car and noticed that the fuel level was very low. Her response was rude and abrupt. I was simply told that there was nothing they could do, with no further explanation.

Their customer service is very poor. The organisation operates in silos with each part having no idea what the other part does as a consequence customer service in non existent. I will never buy another Kia.

Sadly - after years and years of owning multiple KIA models new and used it looks like we are off to Hyundai for our next new cars. Our 2019 Sportage with full main dealer history requires a new engine. Kia are refusing to pay a warranty claim and are robbing us back off to the dealer when it is KIA UK that are decking the warranty claim without clear reasons. Very sad.

i got locked in my new Kia Stonic, in my garage when i went inside to retrieve an item. i did nt have my key or phone so was stuck for 2 hours until rescued by a friend. the manual escape procedure suggests as a last ditch item crawling into the boot and releasing the tailgate lock. i tried this but did nt have a tool to access the small slot, the manual says to use the key but of course if i had the key i would not have been trapped. i took the car back to the dealership who could find nothing so now i m stuck with this potential deathtrap as Kia won t entertain a replacement, obviously i won t ever get inside again unless i have the key but others need to be aware and have a small screwdriver and torch handy, or a hammer to break a window.

Can never get through to service department, as they have no reception. Kia Tec take 4 weeks to respond to queries. Sat Nav has not worked for 6 weeks, it stopped working a week after we brought car. Dealer charges £177 per hour!!! Will never but Kia again. We had a VW Golf for 3 years previously and never had a problem with it. Wished we still had it. Avoid buying a Kia car, especially from Lookers Chester.

Apologies to kia for yet another negative review. Waited weeks for a typical windscreen washer blockage on ev6 (they designed the filter badly - hard to reach to flush and far to readily blocked). Expected a warranty fix, as I've only ever used standard washer fluid from halfords. Cost £180. Only had the kia ev6 4 months bought from kia holden Norfolk. My trusted Honda has the same fluid and never blocked once. The 7year warranty is a scam as no newish car should need this fixed if you take good care. My next car will be a Honda again. Sorry kia. I'd advise you avoid this brand.

One star since I can't give zero!

Despite numerous calls hanging on in a queue for a total of almost 5 hours (and my phone bill) I then emailed twice. Generic script so nothing was addressed - clearly emails hadn't bothered to be read. I'm expected to drive 160 mile's to nearest dealership for a 'half hour's job to replace fuses in the junction box re safety recall. This had already been done 2 years prior. I'm not physically able to drive ths distance now so I was told to get my car towed there and back!??? All at my own cost obviously even finding the money for diesel for 160 miles never mind the alternative towing suggestion. Great when my pension is barely covering essential bills! Never would I recommend Kia simply by the appalling 'customer service'.

I am a self‑employed whose entire livelihood depends on having a working vehicle. Unfortunately, my experience with KIA has been nothing short of devastating.
On 16 September 2025, my vehicle suffered a gearbox failure — the third incident within a year. I took it immediately to an authorised KIA repair centre, where the garage confirmed that a complete gearbox replacement could have been done within two days. Instead, KIA decided to repair only certain parts, which had to be ordered from abroad.

Over four weeks later, I am still waiting, with no confirmed repair date. This decision has caused enormous financial losses, emotional stress, and the loss of long‑term clients who depend on my services. KIA’s communication has shown no urgency, no accountability, and no empathy throughout.

While I was provided a courtesy car, it was completely unsuitable for my business needs. No practical support, compensation, or meaningful communication has been offered — just policy excuses and silence.

This whole situation was entirely avoidable. A quicker, proven solution existed, but corporate decision‑making prioritised cost‑saving over customer welfare, leaving me in financial ruin and unable to work for over a month.

I urge KIA to take responsibility, compensate fairly, and truly understand the human consequences of such poor service. No customer should ever be left in this position — helpless, ignored, and financially broken — because of a manufacturer’s failure to act with care and urgency.

Date: 13 October 2025

Thank you Sarah, for good customer service on my visit for the yearly service of my car. She was very professional, friendly and very helpful during my time at KIA

The second star is only because the car (EV6) is great when it doesn't need the dealers to do anything. So far it took 6 weeks to get a new heater motor, the washer motor has failed twice and now it is off the road completely as the ICCU failed in August and the dealers can't even do the diagnostics until 7 November. By far the worst dealerships I have ever dealt with.

Good cars spoilt by shit warranty. Car breaksdown and you could wait 3 months for an appointment to assess.
Better cars and better dealers than. AC and Kia. Lease a car with maintenance, cheaper and courtesy car in 24 hours.
Avoid avoid avoid and just incase you missed it AVOID. Kia been getting away with it too long. Vote with your money. Go elsewhere.

Great service when looking to buy but the after service is appalling. Even after admitting giving wrong information they are refusing to take responsibility. Poor and disappointing. Wouldn’t recommend Kia to anyone.

My KIA Sportage (still under warranty) developed a EML fault on 13th Sept.
Reported fault to KIA Wessex in Bristol & given a date of NOVEMBER 5th !! for booking in
Vehicle has since failed its MoT on 24th Sept, due to EML fault,therefore unable to legally drive my car.
Contacted KIA Wessex again & managed to get date improved to 15th Oct. Still > 2 weeks away.
When informing receptionist that I didn't think it was a good advert for KIA, was told the opposite. KIA think it is a GOOD advert for them, as it indicates how popular they are &showing how busy they are. ???????????????????????

My experience with Kia UK Customer Service has been extremely disappointing. Every time I raised my issue, I was simply told to “speak with the dealer,” even though the dealer had already failed to take responsibility.

Because of a paperwork error made at the point of sale, I could not use my brand-new car for three weeks. During this period, I had to rent another car at my own expense, while the vehicle I purchased remained parked outside my home, unused. Despite repeatedly contacting Kia UK, I received no practical support or ownership of the problem.

I chose Kia because of the brand’s reputation and reliability, but this experience left me feeling completely abandoned. Kia UK does not stand behind its customers.

As a key owner, I am able to provide feedback regarding the vehicle. While it may not be a Mercedes-Benz, it is operational and possesses certain features. I am satisfied with the vehicle's performance; however, the customer service and associated vehicle plan require improvement.

Zero stars. Phoned Brentford KIA today, was quoted almost £400 for a replacement key fob plus programming for my 2011 Sportage, outrageous. I will never buy another KIA.

I am extremely disappointed with Kia’s customer service and aftercare.

My Kia Carens was taken to Premier Automotive Kia Rochdale for a safety recall fuse replacement. IMMEDIATELY after the work was done, several critical systems stopped working – speedometer, fuel gauge digital number kept changing, rear-view camera,parking sensors and Seat belt alarm all of which were working perfectly before the recall.

Since then, I have contacted Kia Customer Services multiple times by phone and email. I even returned to the dealership twice. Instead of support, I was told repeatedly that the issues had “nothing to do with the work carried out,” which is unacceptable given these problems started immediately after the recall.

Despite raising a formal complaint and speaking with different staff, including management, I have received no response and no resolution. This is not just poor service, but also a serious safety issue that Kia has completely ignored.

I expected Kia, as a global brand, to take responsibility and show care for its customers, especially when it involves a manufacturer safety recall. Instead, I have experienced lack of accountability, lack of communication, and poor treatment as a customer.

I would strongly advise others to be cautious when relying on Kia for recall or service work, as their customer support is unresponsive and dismissive.