Kia UK Reviews 

On arrival at KIA Brixton, Plymouth garage I was pleased to wander around and look at the cars on offer (No hassle) and after finding a Kia Niro Hybrid found a salesman, took the car for a quick ride . I explained I had never driven an hybrid before but Ian the rep was very patient at talked me through it. All good bought the car cash and picked up a week later all washed and polished. Drove it along the motorway 2 days later and noticed a vibration at 60 to 70 mph contacted Kia and they booked it in right away all sorted great service.

I will never buy a Kia again!!

I have just sold my Kia Niro 71 plate at last. The reversing sound on the car was LUDICROUS and could be heard 3 doors down inside our neighbours house. It affected when I went out, came in and I often had to park down the road and walk home at "anti social" hours to avoid disturbing my neighbours.
I raised the issue shortly after purchase new....Kia could not care less. No one ever inspected the car, showed any concern or offered any solution. The next model still had the ridiculous bonging noise but much quieter (an obvious tacit acceptance that there was an issue!).
I raised the matter with the Motor Ombudsman who equally did nothing , other than tell me that they'd spoken to Kia and Kia said it was "lawful and a legal requirement". Neither was true.
Kia Customer Service was pointless and after 4 people introducing themselves as having "taking over the complaint" they all did absolutely nothing!
Kia used to sell 'cheaper' cars with a long warranty..
They are no longer cheap...I'd look elsewhere...certainly if you ever want any support.

Date of sale of car used as date of experience as the matter dragged on for over 3 years!!

Very bad, worst experience we've ever had. We bought a KIA EV6 with high hopes, but suddenly, our #ev6 had been totally blacked out without any warning, in the middle of the night, in the middle of the road. The batteries were full, and we took good care of them. It has been one month without any clarity on what's wrong with the car. The incident was on May 12, 2025. The car is now in the Kia workshop, Banjarmasin, Indonesia. We've contacted KIA Indonesia, still no progress. They just said that they will check it out with the workshop. STILL NOTHING!! An expensive car, but poor quality and service!
I am writing here with the expectation that it will reach KIA Global, since KIA Indonesia has not taken our complaint seriously.

We are in the process of replacing our 2 cars (Mazda CX5 and a Toyota Yaris Cross) and decided on a Kia Niro 1.6 GDI Hybrid (Our first Kia) for the Toyota and what a sad disappointment this purchase was.
We were told that the car would have all the online additions in Kia Connect but here we are 5 days later with no connection - Kia Connect who tell us to reset the head unit and reinstall the app - well we have done that numerous times and still no connection. The car tells us there is no network available and to move the car - well we have done over 200 miles and not found one yet. The app tells us the network connection is unstable and the dealer tells us "I have looked into this and done some research, and I believe to know why.
Kia currently are phasing out Kia Connect and re-introducing it as my Kia. This has thrown out people setting it up as the transition takes place but suggesting it should be done in the next couple of months."
What type of organisation is this with Kia telling us one thing and the dealer something entirely different and meanwhile we have a vehicle that "is not as described".
We had also planned to replace the Mazda with a Sportage but Kia have lost that sale - would never buy from them again.

Had an abysmal experience at Kia Dealership Clarks Kidderminster, reported it to Kia UK following aggressive and insulting response at the dealership by the service manager.
Kia UK responded advising that they really don't care and any issues I have are nothing to do with them. Clearly no interest in the brand!
It's a shame because I like the car but won't be getting another one.

The car is reliable but the finishing is terrible, got a 2019 sportage - used for family travel, the driver seat (leather) is ripped already. This would not happen with BMW or MERC. If you want all around performance - go for the more reliable brand. KIA is cheap because they use poor quality material. BE CAREFUL!!

I recently had a frustrating experience with Kia regarding a warranty claim on my 2019 Kia Sportage that is still under their 7-year warranty. I submitted a claim on 1st April 2025 because the turbo failed expecting that it would be covered as per the warranty terms.

To my surprise, my claim was declined, with the reasoning ' we weren't loyal customers as we didn't have our services's in house'. This decision left me perplexed, as I had always maintained my vehicle and followed the necessary service guidelines. I have all my service records and have been a loyal Kia customer for 3 years which only added to my disappointment.

Not only did this experience cause a significant inconvenience, but it also made me question the reliability and customer service of Kia. Despite my attempts to resolve the issue by reaching out for clarification, I have not received a satisfactory response or resolution. Which i might add that our Kia car was at their garage for 10 weeks! If we knew that this experience was going to take this long to get a straight up NO! We would of gone else where!

To potential buyers: While my experience with the car has been generally positive, I urge you to consider the implications of the warranty coverage and how claims are handled. I hope Kia addresses my claim fairly and improves their customer service processes in the future.

Now we have eventually got the car fixed by a more reliable dealer the car is being sold tomorrow! We will never buy a Kia ever again! Disgusting service, waste of time and money!

Absolutely shocking customer services - my EV6 main battery failed a month ago. KIA customer services not interested told me to book it into a local dealership. Earliest appointment i could get 2 weeks time, KIA would not supply a courtesy car until problem diagnosed but told me i could rent a car and they'd pay up to £29/day (yes you read that right just £29/day). two different people assured me of this. submitted the invoice after 2 weeks when Kia finally diagnosed the battery needs changing to be told that due to "loyalty and limited service history" they won't be paying. Are these guys for real ? I will take them to trading standards for dishonest business.

An ignition coil failed on my 3 year old Ceed. The local Ford dealership instantly diagnosed the problem for free and phoned Kia to check if the warranty covered the part. It did but all the local Kia dealers wouldn't even see the car for a month to do their own diagnosis. This of course renders the warranty useless in reality since I couldn't wait a month for a 20 minute repair job; had to pay the Ford garage to do it the next day, which is how proper service works. Complained to Kia UK but given a brush off saying it was nothing to do with them, it was the dealers fault!

3 different Kia Garages refused to look at the car to suggest what might have gone wrong after a break down. My son and family were underway on Xmas Eve when the engine abruptly failed without warning. Understandably, we did not expect it fixed during the holiday. It was transported in the New Year to the nearest Kia Garage (Gloucester) who said it would be 3 weeks before they could even look at it - obviously a major repair couldn’t be expected straight away. A car was hired and they drove back home. Gloucester gave sob stories of how difficult it had become taking on the Kia franchise; they said he must pay first even though Warranty was remaining on the car. After threats to charge him for having his car parked on the Gloucester forecourt, he paid for it to removed to to Wolverhampton, from where he had bought the car 18 months earlier. To be fair, they did eventually fix it and it was ready to collect at Easter. Last Friday, he set out again to visit us - only for a warning light to come on after 20 miles. The local Grantham garage said they would look at the car, but not for 3 weeks. The problem here seems to be a reluctance to diagnose or advise - which means one has no way of knowing the extent of a problem without booking the Kia in for a scheduled assessment. I’ve had issues with my own cars (Audi & VW), but have found my local garages all wiling to assess the problem so one knows whether of not the car can be driven until the scheduled repair. It seems that Kia Cars are on the whole very good, however, the local support seems really tardy. It’s a pity that Kia UK doesn’t take a more active role in checking and training garages who take on their franchises.

I have a Kia ceed. I took it to gravells swansea for a service. They didn't change the oil. As a result the oil filter completely blocked up. Before the next service was due the low oil pressure light came on. I phoned Kia they said they hadn't changed the oil. So then the oil pump failed as a result of the sludge in the engine. Total cost of repairs was over £1,200 due to the incompetence of gravells Swansea. They probably done god knows how much damage to the engine. They should not be in business.

Possibly the worst customer service I've ever come across. Avoid answering questions, obfuscate and just cannot explain or help in any way. Shut the whole thing down. What's the point in having customer service if it can't actually serve the customer.

I have had the misfortune of having to speak them regularly for over 4 months, my car repair has been going on for 6 months. I am trying to expedite the repair now we are in the final stretch but there are constant delays, so many it feels deliberate now. And when I try to find out what's going on they cannot explain, they cannot help push the process along and have no authority to intervene and actually help out. Pointless.

I purchased a Kia Niro from Kia Solihull in November 2024. Right away, I noticed fog in the rear camera and moisture inside the headlight. I raised these issues on the day of collection with the sales executive, who assured me they would be covered under warranty and suggested I get them sorted at my local Kia branch due to the distance from Solihull.

I trusted this advice and followed it in good faith. I contacted them again in February 2025 via email after multiple calls went unanswered, but received no real support. When I finally got the car inspected at Kia Brentwood in May, I was told the camera wouldn’t be covered, and I’d need to pay £768 out of pocket. I was also told Solihull’s manager claimed I “didn’t raise the issue early enough” — despite my photo evidence from December and written email from February proving otherwise.

This situation is not about a “goodwill gesture” — it’s about honouring a warranty and standing by commitments made by Kia staff.

I have now submitted a formal complaint to Kia UK. Until this is resolved properly, I cannot recommend Kia Solihull or the Kia warranty process. If you’re considering buying from Kia — get everything in writing and don’t rely on verbal assurances, no matter how confident they seem at the time.

Last week, my mum found herself stranded in a car park far from home when she discovered her key fob had no key blade!! The key had sprung out so fiercely, it had popped itself loose and was no where to be found.

I looked into the problem, and discovered that my mother is not alone with this experience as it appears to be a Kia design fault. To get this key replaced is very expensive, averaging £250, which on pension credit, she can ill afford.

I have written to Kia UK who continue to refuse to take any accountability for this fault.

I think it's a poor show and so I thought I would share it.

Any excuse not to uphold warranty.

My Kia Picanto has blownva turbo at 48000miles and 6 years old. Not something you expect if a reliable car.

Contacted my local Kia Dealer. Terrible service. Couldn't get he in for 14days for diagnostics as they "are dealing with so many recalls" reassuring....

Diagnose same problem that I told them it had. Cost £2100. Really, a whole turbo assembly is only £650. They woukd put a warranty request in.

Takes 10 days for Kia to reject it. Despite my last serviced due at 60,000 or 72 months being undertaken at 38,000 and 67 months. Hmmm....apparently I had done 14000 in the 7 months between services...so invalid. It says this nowhere in their service book on ts and cs.

Reported to Motor Ombudsman.

I bought brand new Kia e-niro in 2022 from the company, just in 3 months a problem starts with the vehicle electric system and again this happens on 1st April 2025. I dropped the car to Norton Way GWR Kia Brentford TW8 9FX service department but almost 6 weeks they didn't back to me with any updates.
Almost i phoned them 9 times and always they said we call you back but they never do.
I explained them this morning as i am using the car for PHV i stopped from work already for 6 weeks but they don't care.

Awful
Bought car - within 2 weeks reported 2 major faults (that many customers have reported). Here we are over a year later, folllwing bodged repairs, missed appointments and a failed attempt at rejection being told that in order to establish whether the warranty applies to the faults their garage has identified, they need to strip the car to the subframe, and if they decide it does not apply, this is all my cost, which will be thousands.
The car is 4 years old with low milage, expensive EV, bought from Kia dealership.
Do not assume that the 7 year warranty will protect you!

never ever contact kia accident aftercare in the event of an accident, we did and are still to this day regretting doing so, the put us in touch with a shit company called MINSTER LAW , one of the very worst bunch of ambulance chasers operating today in my opinion, you cannot say you have not been warned, avoid kia accident aftercare and minster law as you would the bubonic plague.

I really wanted to give the car 0 stars. I have an electrical fault with the central locking. After running my car through diagnostics at my garage, my car didn't even realise there was a fault even though it was clear the central locking wouldn't work. So KIA agreed to take a look. They had my car for nearly 5weeks and they had charged me £600 and still couldn't find the fault. Telling me it would cost a further £800 to do diagnostics. Went to collect my car and the battery was dead. Bearing in mind during this time I had been admitted to hospital for a and was very weak. I can't understand what electrical faults they were testing on a car with a flat battery. The company is a joke! Paid so much money for nothing to happen. Day light robbery at its finest on the disabled & vulnerable.

My husband visited Westdrive Kia Braintree (Essex, UK) with the intention of purchasing a Kia Sportage GT Line. He met with a sales person by the name of ‘Colin’.
From the first encounter with Colin he felt enormous unacceptable pressure to purchase the car. After the test drive and being offered an exceptionally low value on his trade in, Colin the salesman demanded once again ‘are you going to buy this car’?

When my husband presented him with details from Autotrader of a near on identical vehicle for 1K less, Colin became abusive and refused to hand back my husbands car keys, preventing him from being able to drive away and view the other car.

The salesman then walked off with my husbands keys stating that my husband had agreed to buy the car. This was simply not true!
He took the keys into a private room where a sales meeting was taking place with many colleagues present. My husband was in pursuit of getting his keys back, as by this time Colin’s unacceptable behaviour had voided and desire to purchase from this garage.
The salesman manager managed to eventually retrieve my husbands car keys and my husband was finally able to drive away his own car!

As you can imagine this treatment from Colin at Westdrive Kia Braintree was extremely distressing. My husband has NEVER been treated like this in his whole life - in business or in pleasure!

AVOID USING WESTSIDE KIA BRAINTREE AT ALL COSTS. AVOID CONTACT WITH THEIR EXTEMELY AGGRESIVE SALESMAN ‘COLIN’!

My husband contacted KIA UK where he was referred back to the dealership as they are evidently a franchisee and not under the control of KIA UK!