Prompt, great car and comfortable car seat for my toddler. Gave us peace of mind when travelling abroad and arriving late evening! Only slight negative was the driver who, despite being very pleasant,... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
When you're travelling with a baby, extra planning is required. After doing some research, Kidmoto seemed like the best way to transport four adults and one four month-old baby girl from JFK to Manh... Toon meer
Our flight was delayed due to a snow storm. I continually updated the driver through the app, however the driver decided to head to the airport even though we hadn’t even taken off. When the receipt a... Toon meer
Bedrijf heeft geantwoord
Really great service, punctual friendly drivers. This service is 'compulsory' in New York since children under two must travel in a carseat, but Uber and Lyft don't have carseats for under twos. The c... Toon meer
Bedrijfsgegevens
- Taxibedrijf
- ook in
- Reisbureau
Geschreven door het bedrijf
The Kidmoto App connects parents to a network of professionally trained drivers that provide installed child car seats for safe and easy airport and cruise car transportation. Parents fear traveling with young children because it’s terrifying to travel in a car with no car seats, unsecured car seats or the wrong car seats. Kidmoto provides a solution to a real problem with family airport car travel. Taxi’s and car services do not provide securely harnessed and installed car seats for children and therefore parents fear traveling with their small children. The Kidmoto app connects parents to a network of professionally trained drivers that provide secured child car seats for safe airport and cruise car transportation.
Contactgegevens
NY DESIGNS 29-10 Thompson Avenue STE C760, 11101, Long Island City, Verenigde Staten
- 1
- support@kidmoto.taxi
- www.kidmoto.taxi
4,0
Goed
227 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Our driver was a nice enough guy but…
Our driver was a nice enough guy but for a one way ride for $465 (which would normally cost just over $100) this was not worth it at all. The child seat they provided was totally not comfortable at all - our 2 year old's head kept lulling forward and there were no side head rests for her to rest her head against so I had to hold her head the entire ride (so not a great ride for me). I could have bought two new car seats and dumped them at the airport for this price. By the time we knew what it would cost we were worried we couldn't get another service, which is why we went with this one. We should have gotten champagne and a back massage at this rate but instead got a pretty uncomfortable ho-hum ride. Driver drove well though and was nice but not worth $465 - that's just insane.
9 januari 2020
Review zonder uitnodiging
An absolute dream to work with!
I booked Kidmoto for my clients. Absolute dream to work with!
7 januari 2020
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi Faith,
Thank you so much for taking the time out in leaving us this wonderful review. It was a pleasure serving you and your clients, and we are overjoyed to hear that you loved our service.
Car transportation companies seemingly have forgotten about child safety, and child car seats, that is why Kidmoto has stepped forward to properly address child safety in vehicles. Our drivers are professionally registered, professionally insured and trained to install child car seats.
You can count on us at all times!
Your feedback means a lot! We look forward to having you again.
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
Great experience!
6 januari 2020
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi Colleen,
Thank you so much for taking the time out in letting us know that you loved our service!
Your feedback will surely help not just our humble company's reputation, but also the families out there in the community as they will have an idea of how child safety + convenience + peace of mind can be made possible when traveling with little kids.
It was a pleasure serving you. We look forward to having you again.
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
Perfect experience
We had a really great experience using the service between Newark and Manhattan. I was initially concerned because upon booking I did not immediately receive a confirmation email, however, close to our travel date I received a confirmation text, which is exactly what the website had said would happen. I found the booking system user friendly and the drivers very courteous and professional. The driver who picked us up at the airport was available by text once we landed so we could let him know once we had our bags and were ready to meet. If we end up traveling to NYC with our young kids again I would definitely use this service again.
5 januari 2020
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi Meghan,
Wow, on behalf of Kidmoto and our drivers, I would like to sincerely thank you for leaving us this wonderful review. Your feedback will surely help not just our humble company's reputation, but also the families out there in the community as they will have an idea of how child safety + convenience + peace of mind can be made possible when traveling with little kids.
We are so happy to know that you would love to use our service again! Thank you so much for trusting our company!
We look forward to having you again soon!
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
Unjust added fees
Our flight was delayed due to a snow storm. I continually updated the driver through the app, however the driver decided to head to the airport even though we hadn’t even taken off. When the receipt arrived we’d been charged excessive waiting and parking fees. I emailed to query this and I did receive a refund, which I’m grateful for, but I hope this is not common practice as I would like to use this service for future trips (I did use for a return trip to the airport and had no issues)
4 januari 2020
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi Charmaine,
Thank you for choosing KIDMOTO TECHNOLOGIES to transport your most precious cargo!
Our company deals with lots of drivers and clients and it’s nearly impossible to watch every ride in a real time format. With that said, anytime there is a situation that a client brings to our attention it is immediately reviewed and then we can go back through transcripts and records and see what had happened.
It is not our prerogative to cheat any of our patrons, what we truly want is to provide you with an amazing experience and top notch service at a fair price.
Thank you for reaching out to us and giving us the opportunity to make things right by you. I am pleased to hear that you are satisfied with the resolution and we look forward to providing you and yours many more rides in the near future.
Thank you again for your loyalty and if there is anything else we can do for you please feel free to contact us anytime.
Seth Behrman
Director of Customer Support
Kidmoto Technologies
Amazing service
Amazing service! Kind driver, great car seat. Great experience!
28 december 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi Sharon,
First of all, we would like to express our utmost appreciation for taking the time out to leave us this wonderful note. Your feedback means a lot to Kidmoto and we couldn't be any happier to hear that you found our service amazing.
Your children's safety and your peace of mind are our top priority and we are beyond grateful that you found Kidmoto worthy of your trust.
Thank you and we look forward to serving you again soon.
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
Excellent service
Excellent service! Booked tight before the flight. They met us at the baggage claim. The car seat was very good and clean. Highly recommend!
28 december 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi Daria,
On behalf of Kidmoto and our drivers, I would like to sincerely thank you for leaving us this wonderful review. Your feedback will surely help not just our humble company's reputation, but also the families out there in the community as they will have an idea of how child safety + convenience + peace of mind can be made possible when traveling with little kids.
Thank you for your recommendation and for trusting our company!
We would love to have you again soon.
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
Very good experience
Very good experience, no complaints. Price point is a bit on the high side.
26 december 2019
Review zonder uitnodiging
Love Kidmoto
Love Kidmoto! Andrea took great care of us. Will definitely continue to use them and recommend them
25 december 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi Sally,
On behalf of Kidmoto and our driver, Andrea, we would like to sincerely thank you for leaving us this wonderful review. Your feedback inspires and motivates our team to continue to provide a safe and convenient journey to every family in need of our service.
Thank you for always trusting our company! Rest assured that we will do everything in our power to make us deserving of your loyalty.
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
Great service
25 december 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi Anon,
Thank you so much for taking the time out in leaving us this wonderful review.
Your feedback will surely help not just our humble company's reputation, but also the families out there in the community as they will have an idea of how child safety + convenience + peace of mind can be made possible when traveling with little kids.
It was a pleasure serving you. We look forward to having you again.
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
Excellent driver !
23 december 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi Boyu,
Thank you so much for taking the time out in leaving us this wonderful review.
We at Kidmoto always make sure to give our 100% and your review reaffirms the hard work we put in every day in order to address child safety in vehicles in the world of travel, hospitality, and transportation.
We look forward to seeing you again.
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
Driver was late resulting in a nearly…
Driver was late resulting in a nearly missed flight and much stress on a pregnant woman with a 3 year old child. Fee was 15% higher than quoted. No credit offered for our trouble, and we will not use this service again.
21 december 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi,
We are very sorry that your trip didn’t go as smooth as I’m sure we both would like. Our goal is to make your transition to the airport a seamless one.
If possible please reach out to us at support@kidmoto.taxi and we will gladly make things right by you. If you can leave me a detailed email on what had happened I can resolve things and I’m sure your perspective will change. We appreciate your business and we like to make sure all of our clients are taken care of.
Thank you for choosing KIDMOTO TECHNOLOGIES to transport your most precious cargo
Seth
Director of Customer Support
KIDMOTO TECHNOLOGIES
Amazing service
Tao Wei was an amazing driver. Great hospitality and service. This is the second time using the service and everyone has been amazing. Our family is always using this company.
21 december 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi Nicola,
Thank you so much for leaving us such a nice review and for commending our driver, Tao. Tao will be glad to read what you wrote.
Your feedback will surely help other families around the world as they search for a safe transportation experience with their small children.
Thank you for always trusting our company! Rest assured that we will do everything in our power to make us deserving of your loyalty.
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
Highly highly recommended. Great for families.
Come highly recommended.
We are from the UK and travelled with our 14 month old. Both trips too and from the airport to Mahattan were safe, with the correct car seat installed and both drivers friendly and put us at ease.
We left a mobile phone on the taxi on our return trip and Nelson at Kidmoto was nothing short of exceptional in making sure we got it back ok. The taxi driver brought it back to their head office and Nelson despatched via the post office and kept us up to date on the errant phone''s whereabouts until we got it back a few days later.
Again, this company can't come better recommended.
20 december 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hello Paul, thank you for your review and thank you for being a wonderful customer. Returning lost items is just part of our service and we try our best at all times to provide great service.
Additionally, we are trying to make a difference in the world by providing child safety with installed car seats, customer convenience and raise awareness for pizza, it's delicious.
Car transportation companies seemingly have forgotten about child safety, and child car seats, but not Kidmoto. Our drivers are professionally registered, professionally insured and trained to install child car seats.
Your recommendation means a lot. Many thanks from New York City.
Nelson Nigel
Founder
Excellent service
Excellent service, the driver picked me up on time, was patient in getting us into the car, and helpful once we got to the airport in getting us out. We will use Kidmoto again soon!
19 december 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi Jessica,
We truly appreciate you taking the time out in leaving us such a nice review.
We are ecstatic that you loved our service!
Thank you so much for your trust and we would love to have you again as our customer.
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
Our flight got in very early
Our flight got in very early and we were through customs in 2 minutes and bags waiting on the carousel (NEVER happens at Newark!) and our driver was at the airport already waiting for us. He was a very careful and safe driver. We use Kidmoto every trip we have and will keep using them!
17 december 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi Lauren,
Once again, on behalf of Kidmoto, we would like to sincerely thank you for leaving us such a beautiful note even more so for being a loyal supporter of our company. Our dedicated team will be pleased to learn of your high praise.
Our drivers are 100% committed to providing a safe, convenient and smooth pick up and journey no matter the time and circumstances.
Your children's safety and your peace of mind are our top priority and we are beyond grateful that you found Kidmoto worthy of your trust.
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
Paid for met inside terminal driver…
Paid for met inside terminal driver said there was to much traffic and to meet him outside, the amount should be credited back to me.
17 december 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi Patricia,
Thank you for our services and sorry for any inconvenience you may have endured during your pick-up. I understand there was an issue with paying for the inside pick-up and getting picked up curbside. Please send me an email at support@kidmoto.taxi and we can handle the matter promptly.
Seth
Director of Customer Support
KIDMOTO TECHNOLOGIES
Incredible experience
Incredible experience. I travelled with my 2 year old from LA to NYC (which is already a long flight). Andrea was amazing! She was on time, helped me with our luggage, helped strap my son in to the car seat, and made great conversation! The car seat was clean and a very spacious diono. It was great! I’d highly Recommend this service and Andrea!!!
16 december 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi Brooke,
Thank you so much for leaving us such a wonderful review. We are extremely happy to hear that you and your family loved our service. I'll make sure to show Andrea this heartfelt note.
Our drivers work very diligently and your feedback will provide them with great encouragement to keep doing what they are doing. We understand how exhausting traveling can be, especially with infants and little kids, so we at Kidmoto strive to provide our passengers the comfort they deserve as they travel and enjoy the city.
Thank you once again and we hope to see you again soon.
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
Antwoord van Kidmoto Technologies
Hi Christine,
Thank you and your family for leaving us this wonderful review. Simply knowing that we did our jobs right and provided satisfaction to our customers gives us so much inspiration.
We would like you to know that it is customers like you who make everything about our company amazing! We look forward to having you again as our customer.
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
Great experience all around.
14 december 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi Graham,
Thank you so much for taking the time out in leaving this wonderful note and for sharing your experience with us and the community.
Your feedback will surely help other parents with small children as they search for a safe transportation experience in the cities we service.
We look forward to having you again soon.
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.