Prompt, great car and comfortable car seat for my toddler. Gave us peace of mind when travelling abroad and arriving late evening! Only slight negative was the driver who, despite being very pleasant,... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
When you're travelling with a baby, extra planning is required. After doing some research, Kidmoto seemed like the best way to transport four adults and one four month-old baby girl from JFK to Manh... Toon meer
Our flight was delayed due to a snow storm. I continually updated the driver through the app, however the driver decided to head to the airport even though we hadn’t even taken off. When the receipt a... Toon meer
Bedrijf heeft geantwoord
Really great service, punctual friendly drivers. This service is 'compulsory' in New York since children under two must travel in a carseat, but Uber and Lyft don't have carseats for under twos. The c... Toon meer
Bedrijfsgegevens
- Taxibedrijf
- ook in
- Reisbureau
Geschreven door het bedrijf
The Kidmoto App connects parents to a network of professionally trained drivers that provide installed child car seats for safe and easy airport and cruise car transportation. Parents fear traveling with young children because it’s terrifying to travel in a car with no car seats, unsecured car seats or the wrong car seats. Kidmoto provides a solution to a real problem with family airport car travel. Taxi’s and car services do not provide securely harnessed and installed car seats for children and therefore parents fear traveling with their small children. The Kidmoto app connects parents to a network of professionally trained drivers that provide secured child car seats for safe airport and cruise car transportation.
Contactgegevens
NY DESIGNS 29-10 Thompson Avenue STE C760, 11101, Long Island City, Verenigde Staten
- 1
- support@kidmoto.taxi
- www.kidmoto.taxi
4,0
Goed
227 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The driver absolutely saved us
The driver absolutely saved us. I'd become pretty sick during my transatlantic flight and I don't think I would have made it without the help of this awesome person! She was wonderful, caring, helpful and of course a good and safe driver.
13 november 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi Christine,
On behalf of Kidmoto and our driver, Andrea, we would like to sincerely thank you for leaving us this wonderful review. Your feedback inspires and motivates our team to continue to provide a safe and convenient journey to every family in need of our services.
We are happy to hear that your trip went well with Andrea's help. Our drivers are trained and skilled but are also expected to do their work with love and compassion.
Thank you once again for your kind words and we hope to have you again soon.
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
What a great service!
What a great service!! It was so nice to not drag a car seat with us on vacation. Marcus, our driver was so nice and helpful
6 november 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi Megan,
Thank you so much for using Kidmoto in Orlando, Florida!
We truly appreciate you taking the time out to share your experience with us and for commending our driver, Marcus. You're right, Marcus is indeed a gem and he'll definitely be thrilled to learn of your high praise.
It is Kidmoto's duty to provide a safe and comfortable journey to families with little children and we are beyond happy to know that you and your family enjoyed your vacation! We hope you had a wonderful time and we look forward to seeing you again on your next trip.
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
Amazing service
Amazing service! Nelson our driver was prompt and professional. All car seats were clean and installed properly! we will always use Kidmoto when traveling with our kids!
1 november 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi Stephanie,
Thank you so much for your kind words! Nelson, who also happens to be Kidmoto's founder and CEO, will be ecstatic to know that you were satisfied with your experience. I'm pretty sure your feedback will bring him joy as he and every one of us here in Kidmoto works extra hard to provide our customers with extraordinary service consistently.
We would like you to know that it is customers like you who make everything about our company amazing! We look forward to having you again as our customer.
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
Antwoord van Kidmoto Technologies
Hi JC,
Thanks for sharing your review with us and the community. It is such a joy for us to know that you took the time out despite your busy day to leave us this amazing review.
It is feedback like this that inspires us to get up every day and further improve our service. We at Kidmoto give our 100% in order to provide families with little children a safe, easy and memorable journey and we are so happy to hear that you were satisfied with yours.
We hope to see you again soon!
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
On the whole, fantastic service!
Prompt, great car and comfortable car seat for my toddler. Gave us peace of mind when travelling abroad and arriving late evening! Only slight negative was the driver who, despite being very pleasant, spent the whole journey telling us how rubbish the city was. Not great when you’ve just arrived on holiday! Apart from that, very impressed.
30 oktober 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi Beth,
I would like to apologize on behalf of our wonderful company and I assure you that the drivers opinion of the city was their own. I hope that you were able to see the city through your own spectrum and had an amazing time!
I would also like to thank you for bringing this to our attention, and we have sent out a memorandum to our staff to not in any way, shape, or form, express their own personal views. It was completely unnecessary and it surely doesn’t add anything positive to the situation.
I am also very pleased to hear that for the most part everything went well, and that you enjoyed the service that was provided. Our goal at KIDMOTO TECHNOLOGIES is to make your transfer to/from your final destination as easy as possible.
Please feel free to reach out to me at support@kidmoto.taxi if you would like to further the discussion on what was said pertaining to the negative comments about The city.
Thank you again for choosing KIDMOTO TECHNOLOGIES for the safe and reliable transportation of your most precious cargo.
Seth
Director of Customer Support
KIDMOTO TECHNOLOGIES
Antwoord van Kidmoto Technologies
Hi Jeffrey, thank you so much for leaving us such a nice rating.
Your feedback will surely help other families around the world as they search for a safe transportation experience with their small children.
We are truly grateful for your help. We look forward to having you again soon!
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
Driver was 45 minutes late
Driver was 45 minutes late. He was very pleasant and a great guy. no complaints there, it's just with an 8-month-old child in Mid-October in New York, the 45 minutes are rough. I feel the rate is quite high, so was hoping there would be a little "above-and-beyond" considering the nature of the cargo being transported. Again, nothing against the driver, i know he went to the wrong terminal at LGA and "it's LGA", but still would have tried to preposition a bit earlier. Got to destination safe and sound. Thanks
21 oktober 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi Yuri,
I am very sorry to hear about the extended wait for the driver. It is our goal to provide the best case travel experiences and in your case it seems we have failed at doing that. Yes Lagaurdia can be a mess, but as professionals we need to account for that and make sure we do our best to make your experience a pleasant one.
I am very pleased to hear that when you eventually got in the car, everything from that point on went well. However, I completely understand your frustrations and again I would sincerely like to apologize.
I would also like thank you for the kind words about our services and thank you for letting us know what had happened. This way Kidmoto can come up with a plan to ensure that something like this won’t happen again. I know that this Doesnt make of make much difference to you at this point, but please email me at support@kidmoto.taxi and we will do what we can to make things right by you.
Once again I apologize for the inconvenience and I thank you for your loyal support of our wonderful company.
Seth
Director of Customer Support
KIDMOTO TECHNOLOGIES
Great service
Great service - friendly - had stickers and toys for the babies to play with on the way to the airport
Awesome company
21 oktober 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi John, thank you for acknowledging our efforts by leaving us this beautiful feedback. We are so happy to hear that your babies had fun during the ride. It is customers like you that make our company awesome and we look forward to serving you and your lovely family again soon.
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
Great experience
On time, pleasant experience. Kids were safe.
20 oktober 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi Michael, thank you so much for trusting Kidmoto, and even more for sharing your experience with us. Our top priority is your family, especially your kids' safety and we are genuinely happy to hear that you’re satisfied with your journey.
Thank you once again, and we're looking forward to your next visit.
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
Andrea was so polite and gracious and…
Andrea was so polite and gracious and very helpful with the car seat. She was a delight!
18 oktober 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi Lara! Thank you so much for commending our driver, Andrea! You are right, she is indeed a delight! KidMoto's drivers are professional, friendly and highly values the importance of child safety so parents like you can travel soundly.
Our drivers work very hard to provide you with the best service possible, and your wonderful feedback will surely continue to inspire them in doing their best each and every day.
For this, we are truly grateful. We look forward to serving you again!
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
so nice to have a taxi that knew how to…
so nice to have a taxi that knew how to secure the seat and my daughter, who is just 4 months old. safe travel from the airport to our hotel!
17 oktober 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi Joy,
Thank you so much for leaving us this beautiful review. It is Kidmoto's duty to keep you and your family safe while you travel, and it is our greatest pleasure to learn that we were able to meet your expectations.
Thank you once again for choosing us and we would love to have you again on your next journey!
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
Expensive but worthwhile
An expensive service, but highly valuable too! Our drivers were prompt and easy to communicate with. Arriving with a tired baby in a city we didn't know, we were very glad to have a kind, understanding person on the other end! And the same goes for our early morning jaunt to the airport.
Ahead of our trip, I also had a lot of questions and found the customer service representatives exceptionally helpful. Thoughtful and knowledgeable! My only reason for docking a star is because it is a lot of money for (at least in our case) a quite short ride.
15 oktober 2019
Review zonder uitnodiging
Where has this been all my life!
The best option when you don’t want or need to drag a heavy car seat while you travel.
14 oktober 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Thank you so much for your fabulous feedback! Rest assured that we will do everything it takes to make us deserving of your loyalty.
We will strive to deliver great experiences consistently, please do come again.
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
Perfect service
Perfect service. Great people. Safe and practical.
14 oktober 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi Jan,
We are extremely grateful that you took the time out to leave us this wonderful note. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what else we can improve on.
Thank you so much and we look forward to serving you again!
With kind regards,
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
Couldn’t be happier with the service
Couldn’t be happier with the service. Andrea made pick up so easy and convenient. Would gladly use the service again!
13 oktober 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Thanks for leaving a review, Felicia, and mentioning our driver, Andrea!
Andrea will definitely be happy to read what you wrote. The team at Kidmoto is thrilled you’re satisfied with your journey. We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day in order to address child safety in vehicles in the world of travel, hospitality, and transportation. So thank you so much for your kind words and we look forward to seeing you again.
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
Very convenient and easy
Very convenient and easy. Perfect for traveling with an infant.
12 oktober 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Thanks for leaving us such an amazing review, Stephanie. We are thrilled that you loved your experience. Thanks for sharing your review with us and the community.
We look forward to seeing you again.
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
Excellent service
We received excellent service from Kidmoto on two different rides across New York City last week. We booked Kidmoto for rides from La Guardia to our hotel (in Jersey City) and from the hotel to the NY port (for a cruise), with our 3 young children. They were prompt, professional, and on time (actually, early), with the 3 carseats pre-installed. But in addition, they adjusted the pick-up time for me at the last minute, when I asked them to move it back by 2 hours, for no extra fee. The driver also retrieved a lost sparkly-pink pen from underneath the back seat, and distributed stickers. This was our first trip to NYC, and with 3 little kids we were a bit intimidated about crossing the city. Kidmoto made it easy. Great service, thanks!
7 oktober 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi Tiffany,
Thank You for trusting Kidmoto, and even more for leaving us this wonderful review. We work hard to deliver the best service possible, and we’re glad it showed during your journey.
We're happy that you're happy, and we're looking forward to your next visit.
Thanks,
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
100% would use again, and I hope to see the business grow into more cities around the world so that I can!
We were met at baggage claim by our driver who helped us to our car. Car was large and immaculately prepared. All 3 child seats were ready to go as requested, as well as a stroller and bassinet for our week in NYC. Our driver gave the kids stickers in the car and entertained us all with his intimate knowledge of the city as we drove to our destination. On our return, driver was early and again helped us load up our family of 6.
If you have young kids and travel, I cannot recommend Kidmoto enough. It's a fantastic idea and really makes things so much easier for the family. No need to transport car seats or strollers, or arrange a hire car on the other end. 100% would use again, and I hope to see the business grow into more cities around the world so that I can!
6 oktober 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Hi Ryan,
We are incredibly grateful that you took the time out to leave us this note. We are glad that you and your family loved our services, our dedicated team will be pleased to learn of your high praise.
It's customers like you that make our job wonderful. We look forward to serving you again and hopefully in more cities as we grow.
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
Best Car service in NYC
Best drivers! I travel a lot for work and knowing I can transport myself and more importantly my son safely to and from the airport has been invaluable.
3 oktober 2019
Review zonder uitnodiging
Antwoord van Kidmoto Technologies
Thank you so much for your kind words, Amina. We appreciate you taking the time out to share your experience with us. We work hard to meet expectations like yours, and you and your child's safety is our top priority! Come back and see us soon. Cheers!
Kriselda Pentecostes
Customer Care Agent
KIDMOTO TECHNOLOGIES
A safe service when travelling with kids
The taxi driver was great and took us fast and safely to our hotel / airport. The app is great; you can chat with the driver and you get notifications when your driver is approaching etc. However, the customer service seemed to me a bit rude and it took quite some time to get answers to my questions (=so that a person who doesn't know how things work will understand the system. The actual replying was fast but in my opinion they could try to explain things better and not just copy everything that is said on their homepage.) in the end we understood each other and everything worked out just fine. 😊
18 september 2019
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.