The customer service team is disrespectful and rude! I spoke first with a young man, then he wanted to finish the conversation and referred me to his female colleague!! I Remember her name we... Toon meer
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Lees wat reviewers zeggen
Sac à dos jamais reçu Sac à dos commandé le 9 janvier, perdu puis retrouvé puis apparemment re perdu car je l'attends toujours. Le paiement quant à lui est bien passé sur mon compte. Aucune inform... Toon meer
I purchased a wrist blood pressure monitor and found it too fiddly for me. This my opinion only so others may like using it. Contacted Connor at customer services and he organised a return and refu... Toon meer
I needed a new blood pressure machine as mine previous machine was old and needed to be recalibrated. This machine was so easy to use and set up avd it even links automatically to my phone and notes d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A medical device company providing affordable, accessible and reliable products to help you monitor and manage your health from home.
Contactgegevens
Unit 11 Perrywood Business Park, RH1 5JQ, Redhill, Verenigd Koninkrijk
- 01483 937967
- customer.care@kinetikwellbeing.com
- www.kinetikwellbeing.com
3,3
Gemiddeld
76 reviews
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Great customer service
Great customer service and all sorted out in good time thank you!
2 oktober 2023
Review zonder uitnodiging
Antwoord van Kinetik Wellbeing
Thank you, we wish you all the best.
Blood Pressure Monitor
I ordered a blood pressure monitor on Monday mid-morning, and it was delivered less than 24 hours. I was kept informed via email and texted when it would be delivered. It came within the alotted time. The machine is simple to use and has an app to follow. I now am happy that my readings are better than my very old blood pressure monitors, which obviously needed calibrated. Well done all at Kinetik Wellbeing. One happy customer. 😊
24 oktober 2023
Review zonder uitnodiging
Why sell a product requiring batteries
Why sell a product requiring batteries, without batteries? Minimal cost to the manufacturer to put batteries in or put a huge warning on package that the cheapskate company doesn't include batteries. I now have to make a trip out to buy batteries. So no idea if the unit works!
7 oktober 2023
Review zonder uitnodiging
Antwoord van Kinetik Wellbeing
Good day, Thank you for getting in touch. All our products are sold with batteries, please empty all contents of the packing as the batteries are not inserted into any of the units. This is also stated on the packing how many batteries come with each of our products. If the unit has arrived without batteries, please contact our customer care team at customercare@kientikwellbeing.com
Shocking service
Shocking service. Only half the order arrived. Emails asking for explanation ignored. Repeated calls, simply fobbed off, 'you need to give us to the end of the day'. Still no blood pressure monitor or explanation.
A week later I have received the monitor – sent for a Saturday delivery, which I am grateful for.
1 september 2023
Review zonder uitnodiging
Antwoord van Kinetik Wellbeing
Hi Michael, Thank you for your review, I appreciate we have now resolved the issue and your item was delivered on Saturday. Thank you for your time on the phone. Team Kinetik, Live well, stay welll
New product inferior to the previous one.
Really disappointed that the new blood glucose BG710 only measures in mmol, but the previous model AG607 could measure in both mmol and mg/dl.
Usually, new products are better than the previous ones and not inferior.
5 september 2023
Review zonder uitnodiging
Antwoord van Kinetik Wellbeing
Hi Rogerio,
Thank you for your feedback.
The new range has several new features that have been added to improve usability and tracking of glucose measurements. This includes pre/post-meal markers and the ability to connect your device to an app (if using the Smart Blood Glucose Meter) or upload your results onto your desktop/laptop (if using our non-connected Blood Glucose Meter).
In regards to measuring in mmol/L and/or mg/dL, we have updated our new model so that it is more closely aligned with how glucose measurements are recorded and reported by the NHS.
Thank you,
Team Kinetik
Live Well, Stay Well
inaccurate monitor recording.
I had a problem with the readings on a blood pressure monitor not relating to those taken manually. I contacted the company and they responded quickly and efficiently. They arranged and paid for the return of the monitor and a replacement one was sent back to me within the week. No quibbles, no excuses.
1 juni 2023
Review zonder uitnodiging
Helpful support colleagues
I ordered a blood sugar monitor from Amazon (kinetic well-being brand) and when it arrived it seemed to have been used despite me ordering a brand new one. I then decided to get in touch with kinetic well-being directly and spoke to an absolutely brilliant and helpful customer support member named Lauren. Lauren has been so helpful and understanding and arranged for a new device to be sent to me. I was so grateful for all the help and couldn’t of been happier with the service. Thank you again!
23 mei 2023
Review zonder uitnodiging
Very helpful
Had an issue with my blood pressure monitor, contacted customer services who were helpful and I thought the fault had been rectified, however a few months later the issue got worse, I contacted them again and they have swiftly replaced my monitor. can’t fault the service I have received.
18 mei 2023
Review zonder uitnodiging
Waste of £60.00
Bought a blood pressure monitor TMB-2088 worked ok for a couple of months then started to show error on inflation. customer service advised it was the cuff that sometimes stretches and how to reset the cuff. That worked for a couple of uses then started to refuse to inflate again.£60 for a product that's so unreliable I put it in the bin and bought a Braun for £37.
5 mei 2023
Review zonder uitnodiging
Antwoord van Kinetik Wellbeing
Thank you for your feedback on the unit. As we advise all customers who call in and email, we offer full troubleshoot support. If this is not successful. As a company standard we bring in any unit under warranty, for full technical testing as all our units are BHIS approved and classII medical devices. We are sorry to hear the item has been binned as testing this unit would have been vital and a replacements unit would have been sent out as per warranty standards. Thank you Team Kinetik.
Replacement faulty blood pressure monitor
Customer services(Jodie) provided a very quick replacement for a faulty monitor a very good company to deal with.
23 april 2023
Review zonder uitnodiging
Problem sorted!
Had a problem with my relatively new WBP1 monitor which was returned to Kinetik. A replacement unit was sent at no cost - problem sorted.
21 maart 2023
Review zonder uitnodiging
Excellent service
Excellent service, ordered a heart monitor which then got lost when in the hands of the carrier. Replacement arrived a few days later. Would highly recommend :-)
24 februari 2023
Review zonder uitnodiging
Quick replacement under warranty
Quick replacement under warranty. Monitor failed to work after 10 months use and was quickly replaced with a new one.
21 februari 2023
Review zonder uitnodiging
Brilliant service and great price
Brilliant service, ordered a blood pressure monitor on Thursday morning and delivered on Friday morning next day. Free delivery and great price for the device. Would highly recommend :-)
26 januari 2023
Review zonder uitnodiging
Caring and efficient
Caring, efficient and friendly … thank you so much. When my bp wrist monitor didn’t work properly. I was helped very quickly. Great customer service.
19 december 2022
Review zonder uitnodiging
The I finally received blood presue…
The I finally received blood presue machine works very well thx Lauren it was not ur fault the delivery company took three times to finally find my address thx t.c
11 november 2022
Review zonder uitnodiging
Great communications and very helpful…
Great communications and very helpful on setting up the monitor.
works a treat. many thanks
3 december 2022
Review zonder uitnodiging
Antwoord van Kinetik Wellbeing
Thank you, we're here to help.
Excellent products, excellent customer care!
24 november 2022
Review zonder uitnodiging
Antwoord van Kinetik Wellbeing
Thank you for the feedback!
Great customer service
Great customer service. Had a minor problem with my product and Lauren sorted it out for me. The product itself, a Luxury Sonic Body Brush, is well made and I hope that it will serve me for a long time.
14 november 2022
Review zonder uitnodiging
Antwoord van Kinetik Wellbeing
Thank you for the feedback, we're glad Lauren could help.
Finger Pulse Oximeter (Sp02) - PO6L
Quick delivery, quality product and exceptional customer service. It's very easy to use too.
4 oktober 2022
Review zonder uitnodiging
Antwoord van Kinetik Wellbeing
Thank you for the great feedback!
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