The customer service team is disrespectful and rude! I spoke first with a young man, then he wanted to finish the conversation and referred me to his female colleague!! I Remember her name we... Toon meer
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Lees wat reviewers zeggen
Sac à dos jamais reçu Sac à dos commandé le 9 janvier, perdu puis retrouvé puis apparemment re perdu car je l'attends toujours. Le paiement quant à lui est bien passé sur mon compte. Aucune inform... Toon meer
I purchased a wrist blood pressure monitor and found it too fiddly for me. This my opinion only so others may like using it. Contacted Connor at customer services and he organised a return and refu... Toon meer
I needed a new blood pressure machine as mine previous machine was old and needed to be recalibrated. This machine was so easy to use and set up avd it even links automatically to my phone and notes d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A medical device company providing affordable, accessible and reliable products to help you monitor and manage your health from home.
Contactgegevens
Unit 11 Perrywood Business Park, RH1 5JQ, Redhill, Verenigd Koninkrijk
- 01483 937967
- customer.care@kinetikwellbeing.com
- www.kinetikwellbeing.com
3,3
Gemiddeld
76 reviews
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Great product
Great product. Easy to set up with clear, precise instructions. Very easy to use. Clear display showing blood pressure results and pulse rate with additional note on result.
16 september 2022
Review zonder uitnodiging
Brilliant help with helping tens machine
Brilliant help with helping, very friendly and helpful with helping get tens machine working
29 september 2022
Review zonder uitnodiging
Amazing Customer Service!!
Amazing Customer Service!!
We bought a blood pressure monitor from Argos and ended up loosing the battery cover the same day in the hospital. I emailed customer services to ask if I could purchase a new battery cover from them. I got a reply saying that they did not sell spare battery covers but they would check when they came back from the show if they had a spare one on one of the samples that they had. Lauren was very kind to send me one when they got back from the show at no cost. Excellent customer service I must admit. Thank you again. Would definitely recommend this company and their products.
26 september 2022
Review zonder uitnodiging
Kinetik blood glucose meter/Ketones
Kinetik blood glucose meter/Ketones
Kinetik Pulse Oximeter
Kinetik Thermometer for ear
All excellent.
19 september 2022
Review zonder uitnodiging
I ordered Automatic Blood Pressure…
I ordered Automatic Blood Pressure Monitor - TMB-1970 and asked Kinetic Team to cancel the order on same day as I found another option . Even I got confirmation email that i will get my money back from Lauren from Customer support team . But they delivered it and when I now called them to take it back and give my money back they refused it. Really making fool of customers.
1 augustus 2022
Review zonder uitnodiging
Exceptional Customer Service
An item I needed was out of stock via the web site so I rang to see when it would be available and explained why I needed it. The customer service team were very quick to offer help, arrange delivery of the item, which was available and just about to go on line again.
Excellent customer service and the Kinetik product I am using is very good quality
19 juli 2022
Review zonder uitnodiging
Lauren answered all of my questions…
Lauren answered all of my questions accurately and in a timely manner.
27 juni 2022
Review zonder uitnodiging
Tens machine all good and extra pads
Tens machine all good and extra pads - brill and not expensive
8 juni 2022
Great service and product
Great service, quick turnaround and helped me set up the blood pressure monitor.
25 mei 2022
Review zonder uitnodiging
Fantastic customer service
Prompt delivery though one of the component parts of the oximeter was found to be defective on arrival.
Raised the issue via email and a replacement was sent out the same day.
One very happy customer
24 mei 2022
Review zonder uitnodiging
Very prompt customer service via the…
Very prompt customer service via the online chat. Answered a minor question quickly and concisely
13 mei 2022
Review zonder uitnodiging
A short life for thermometer
Lousy experience. Worked when new (bought to record temps when wife was on chemo). Doesn’t work now (wife’s cancer has returned). Needs recalibrating, but no means of recalibration and company says it would be cheaper to purchase a new item.
No further help from the manufacturer/supplier apart from a couple quid discount if we buy another. I’m certainly not going to buy another, which may suffer the same fate - not in a month of Sundays! I am not that gullible!!
10 maart 2022
Review zonder uitnodiging
Antwoord van Kinetik Wellbeing
Hi Richard,
Firstly, we are sorry for any inconvenience caused, especially at such a difficult time. We thank you for your feedback and take all customer responses into consideration.
Unfortunately, in this instance, your thermometer is over 4 years old. Most home-use thermometers (regardless of brand) have a shelf life of three-five years, which is due to calibration of the product and storage. At Kinetik Wellbeing, we offer a service (for devices that are in or out of warranty and for Kinetik or non-Kinetik thermometers) where customers can send in their product if they have any concerns, and we will run a free test on them to determine if they are reading accurately.
If the product is found to be inaccurate, we offer to recycle the unit and in turn offer a discount for a new thermometer. This is what we offered to you, and we think is fair considering the age of the product.
Again, please accept our apologies for any inconvenience. If you need to discuss any further, please let us know so we can arrange a call.
Great product easy to use
Product was as described and has proven reliable. Only criticism is that the battery compartment cover is tricky to remove and, despite taking great care, we managed to damage a small plastic component meaning that the cover would not close; this appears to be a design fault. However, customer service was great and a replacement was sent promptly.
3 maart 2022
Review zonder uitnodiging
My TENS machine is working again
I had a call to go through the use of my TENS machine which didn’t seem to be working properly. The assistant was very helpful and polite and we managed to get it working again very quickly with a few helpful tips for future use.
3 maart 2022
Review zonder uitnodiging
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