Krispy Kreme UK Ltd Reviews 

Rebecca was very helpful and understanding when I called. She was empathetic and I appreciated the great customer service.

Rebecca was extremely helpful when i had a technical issue regarding the Krispy kreme "smiles" being allocated to my account. All the advisors i have ever had contact with have been more than helpful.

I received such a great follow up service from Rebecca today. I made an error with regard to my delivery details. Rebecca went above and beyond to ensure a 15 year old family member receives his birthday donuts. Thank you so much Rebecca. I really appreciate.

The chat I had this morning was quick to happen as I sent off a ticket and got engaged with a member of staff immediately "Rebecca".

I am very happy with the answers I was given after the amount of questions I had prepared as this order would be for a wedding!

The chat service was very helpful and supportive in my endeavour and now I feel a lot more confident about making the purchase soon!

Regular consistent Taste on all Platters

My customer care advisor Angela was amazing! There was a bit of a dilemma regarding a delivery not turning up, my son had a wobble… I had a wobble 🙈 Made contact with Krispy Kreme and Angela replied with empathy and understanding, to most it will seem trivial but we are a household of multiple disabilities ASD being one. Angela took the time to not only understand the issue, but to also offer help and she was so kind and friendly. On speaking to Angela today, the help she gave. To some may seem like a stupid small thing, but meant the absolute world to us (my son specifically) it’s the first time ordering online and first time using my APP (didn’t realise you could use it instore too I thought it was just an online account thing, I may be a dinosaur) but what was accomplished today means the absolute world. Krispy Kreme are a big part of my sons world, he even has Krispy Kreme socks. So this offer of help and resolve, along with the kindness and empathy shown by Angela today. It will not be forgotten, some people in customer service aren’t in the role because they enjoy it and that’s evident. Angela took the time and for that I am truly grateful!

Many thanks to Angela for helping with our issue, dealt with helpfully and quickly. All resolved.

Fantastic customer service from Angela when my donuts weren’t delivered by the courier. My query was sorted swiftly and easily, I will not hesitate to reorder again as I know the donuts are top notch! So is the customer service! Highly recommended!

My issues handles expertly by Lynn. Absolutely first class customer service couldn’t rate her highly enough

I duplicated my order by mistake. Lynn was extremely helpful in resolving the matter and refunded with no hesitation. Thank you so much.

Had an issue with my smile points following a large order so Lynn from customer services stepped in, requested some further details and the issue was resolved very quickly, thanks Lynn 😊

Friendly and good service. And, of course, the best doughnuts

I am so thankful to Paige for the help and support I received when I needed to resolve a dilemma with my order. She provided such amazing customer service and did everything she could to help me resolve the issue. She literally saved the day and made sure our charity event could go ahead and as a result so many people’s lives will be impacted this Christmas. I cannot thank you enough Paige - you are amazing! From Danielle

Quick and helpful response from Lynn. Thank you!

After having a bad experience with delivery Lynn dealt with my complaint and resolved it promptly

Rebecca from the Krispy Kreme Customer Care team replied to my message and sorted out my issue very quickly. I am impressed with the quick response and very happy with the outcome. My issue was something to do with my Smiles account and a mistake that I made (it was my own fault). From this experience, I can say that Krispy Kreme takes their customers’ smiles seriously! I’ll continue to recommend Krispy Kreme to friends and colleagues.

If I could give 0 stars I would, order never arrived, not even dispatched. Emailed had no response. Call today, just told "they don't know what happened" I can have a refund but it's gonna take 5 to 10 days to get back.

I had an issue regarding pricing of doughnuts bought. Lynn, a customer care advisor showed care and concern. She resolved the issue in no time and left me smiling. Thank you so much.

Excellent experience with Lynn. Responded very quickly and made me feel at ease when I made a mistake with an order for someone else. Great customer service.