This is my 2nd purchase, I’m pleased with the quality and will continue to order but a soon as I ordered my items (I hadn’t even received my package) the slides went on sale. I called for a price adju... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
This is a late review for which, I apologise. It is for Rachel at the York Designer Outlet. I went in to see if they sold individual bag straps. Unfortunately, they didn’t. However, Rachel asked me to... Toon meer
Bedrijf heeft geantwoord
The customer service is great, they respond fast , my only problem , why you do not you make it easier for customers by accepting price adjustments for orders placed within a specific period of tim... Toon meer
Bedrijf heeft geantwoord
If I can give a zero I would. I bought a bag at original price no discount. It hasn’t even been a month and the closure hardware on the bag is defective. When trying to open the bag, the male part of... Toon meer
Bedrijf heeft geantwoord
3,5
Gemiddeld
920 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
After three tries and moving up a size…
After three tries and moving up a size and a half I finally have shoes that fit. I have purchased the same shoes in the past and I ordered the same size I originally purchased. I ended up having to move up 2 sizes above my normal shoe size. Something is wrong with your sizing. If I didn’t already love the shoes I would have given up.
29 juni 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hi RaeLynn Dover,
Thank you for taking the time to share your feedback.
We're pleased to hear that you eventually found a pair that fits and that you love the shoes, but we're sorry to learn about the difficulties you experienced with the sizing. We understand how frustrating it must have been to go through multiple exchanges to find the right fit, especially when you've previously purchased the same style.
We truly appreciate you bringing this to our attention, and we'll ensure your feedback is shared with the relevant team for review. Comments like yours help us improve our products and customer experience.
Thank you for your patience and continued support.
Regards,
Team Kurt Geiger
Excellent customer service
Excellent customer service. The bag and shoes were beautifully wrapped. Super fast shipping as well.
29 juni 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hi Kari,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had an excellent customer service experience and that you loved the beautiful packaging of your bag and shoes. It's also fantastic to know your order arrived so quickly.
Your kind words mean a lot to us, and we truly appreciate your support. We hope you enjoy your new purchases and look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
Big Feet in The Most Beautiful and Comforting Sandals
I ordered a pair of Orson Rope Sandals in light pink. My size is 11. When I opened that box it was so beautiful, and trying them on for the very first time made me cry. They are beautiful on my feet and actually fit my feet that people say are so big and flat. Thank you so much for making my day and my happy tears. Beautiful and absolutely comfortable product.
29 juni 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hi Shivanna,
Thank you so much for sharing such a heartfelt review! 💗
We're truly touched to hear how much you love your Orson Rope Sandals. Knowing they fit you perfectly, made you feel confident, and even brought happy tears is incredibly meaningful to us. Everyone deserves to feel amazing in their shoes, and we're so glad we could be a small part of making your day so special.
Thank you for choosing Kurt Geiger and for sharing your experience. We hope you enjoy every step in your beautiful new sandals, and we look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
Antwoord van Kurt Geiger
Hi Carla,
Thank you so much for your 5-star review!
We're delighted to hear that you had an excellent experience. Your kind feedback means a lot to us, and we're thrilled we could meet your expectations.
We appreciate your support and look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
Feeling welcome when speaking with…
Feeling welcome when speaking with someone on the phone.Friendly attentive service.Quality that meets or exceeds expectations small thoughtful touches feel personal.
22 juni 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hello Laura,
Thank you for taking the time to share your feedback.
We’re delighted to hear that your recent experience has been so positive and that you felt well looked after throughout your interaction with us. It’s wonderful to know that the service and attention to detail made a strong impression.
We truly appreciate your kind words and support, and we look forward to welcoming you again soon.
Kind regards,
Team Kurt Geiger
Delivery time and dates can be better…
Delivery time and dates can be better updated and honest. Especially if you expecting items on dates promised.
28 juni 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hello Mike,
Thank you for taking the time to share your feedback.
We appreciate your comments regarding delivery updates and timing, and we are sorry to hear that your experience did not fully meet expectations. Your feedback has been shared with the relevant team for review as we continue to improve our service.
Kind regards,
Team Kurt Geiger
I’m not home to see it
I’m not home to see it! I travel with my job and won’t be to open until August 1st
27 juni 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hi Twin,
Thank you for taking the time to share your feedback. We hope you enjoy your purchase when you’re able to receive it.
Please feel free to reach out to our Customer Care team if you need any assistance in the meantime. We will be happy to help.
Kind regards,
Team Kurt Geiger
I love my slides they are super cute…
I love my slides they are super cute and comfortable I have 3 different pair now
24 juni 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hello Darla,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you’re enjoying your recent purchase and that it has been such a great addition to your collection. It’s wonderful to know you continue to choose styles from us.
We truly appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Team Kurt Geiger
Quick and Easy
It was an easy ordering process my order came quickly. They were just as the picture and I’m going to enjoy the item.
14 juni 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hello there,
Thank you for taking the time to share your feedback.
We’re delighted to hear that your experience from purchase to delivery was smooth and that your item met your expectations. It’s wonderful to know you are pleased with your recent purchase.
We truly appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Team Kurt Geiger
Love my new summer purse.
Received my purse quickly and well package. Can’t pass a good sale and can’t wait to start using my new purse for the summer.
27 juni 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hello there,
Thank you for taking the time to share your feedback.
We’re delighted to hear that your order arrived promptly and in great condition. It’s wonderful to know you’re pleased with your recent purchase and excited to start using it.
We truly appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Team Kurt Geiger
My purse is absolutely gorgeous
My purse is absolutely gorgeous. I have received so many compliments.
30 mei 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hello Van,
Thank you for taking the time to share your feedback.
We’re delighted to hear that your recent purchase has been so well received and that it continues to attract such positive attention. It’s wonderful to know you’re pleased with your experience.
We truly appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Team Kurt Geiger
My order was lost thru fedex Kurt…
My order was lost thru fedex Kurt Geiger did nothing but prolong & tell me to look out for email. No compensation at all
9 juni 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hello Shanta,
Thank you for your feedback, and we are sorry for the inconvenience caused.
We have checked and can see that a ticket has already been created for your query. This has been highlighted to the relevant team for further review and assistance. Please keep an eye on your junk/spam folder, as any updates may be received there.
Kind regards,
Team Kurt Geiger
Wonderfully made products
Wonderfully made products, very original & unique. Ordered from them a couple of times. Items were received in a timely matter & packaged very well. Will definitely order from them again.
17 juni 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hello there,
Thank you for your lovely feedback! We’re delighted to hear that you find our products wonderfully made, original, and unique. It’s also great to know that your orders have arrived in a timely manner and were well packaged.
We truly appreciate your continued support and are so pleased to hear that you would definitely order from us again. Thank you!
Kind regards,
Team Kurt Geiger
Easy purchasing process
Easy purchasing process. Will definitely buy again?
19 juni 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hello Josilyn,
Thank you for your feedback! We’re delighted to hear that you found the purchasing process easy and enjoyable.
We truly appreciate your support and look forward to welcoming you back soon!
Kind regards,
Team Kurt Geiger
Package
At this current moment i don’t have my package and it’s been 1 week and 2 days and also yall didn’t give me a shipping number
12 juni 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hello Laila,
Thank you for sharing your feedback, and we are sorry to hear about this.
Please respond directly to the email in which we requested the details so we can review your case further and assist you accordingly.
Kind regards,
Team Kurt Geiger
Not as pictured. These are tan, not cream!
I own these sneakers in the pink color combo. I love them. The color is gorgeous & the sneaker is very padded inside so it’s very comfortable. I wanted to like the “cream” colored ones as well but they are not in fact cream. Cream is a pale color with a very slight yellow undertone (like fresh cream). These are more of a light tan color with a brownish undertone. Not a color I like at all. Unfortunately for me they are not returnable. Ugh! Not as pictured!
23 juni 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hello Nancy,
Thank you for taking the time to share your feedback.
We are pleased to hear that you have enjoyed previous purchases from our collection. However, we are sorry to learn that the colour of your recent purchase did not meet your expectations.
Your comments regarding the appearance of the item and how it was represented online are appreciated and will be shared with the relevant team for review.
Please respond to the email you would have received requesting your purchase details and images of the item so that we can review the matter further and assist you accordingly.
Kind regards,
Team Kurt Geiger
I have not received this order
I have not received this order. I am very worried
23 juni 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hello Kate,
Thank you for taking the time to share your feedback.
We are sorry to hear that you have not received your order and understand your concern regarding this matter.
Please respond to the email you would have received requesting your purchase details so that we can review the matter further and assist you accordingly.
Kind regards,
Team Kurt Geiger
I am truly upset I sent back my…
I am truly upset I sent back my purchase for a larger size I ordered size 11 and received a size 10 this is becoming very frustrating because I am paying more then I originally did on my very first order but also time consuming and huge inconvenience that u don't do exchanges instead of repurchasing same item different size
23 juni 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hi Leslie,
Thank you for taking the time to share your feedback.
We are sorry to learn that the item received was not as expected and for the inconvenience this has caused. We understand your concerns regarding the sizing issue and the overall experience.
Please respond to the email you would have received requesting your purchase details so that we can review the matter further and assist you accordingly.
Kind regards,
Team Kurt Geiger
I love my bag I'm purchasing shoes next…
I love my bag I'm purchasing shoes next this is the handbag company for me.
23 juni 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hello Roselyn,
Thank you for taking the time to share your feedback.
We are delighted to hear that you are enjoying your recent purchase and that your experience with our brand has been so positive. It is wonderful to know that you are considering adding more of our collections to your wardrobe.
We truly appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Team Kurt Geiger
Always great service
Always great service! I did have to return the product because it was a men's slide, so it was too big for my foot. They were beautiful. I wish I could have kept them.
22 juni 2026
Review zonder uitnodiging
Antwoord van Kurt Geiger
Hello Jessica,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you had a positive experience with our service. While the item was not the right fit on this occasion, we truly appreciate your kind comments and your support.
We hope to welcome you back again soon and help you find something that is perfect for you.
Kind regards,
Team Kurt Geiger
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.