Kurtis Property Reviews 

176
•
TrustScore 4 uit 5

3,9

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Beoordeeld met 4 van de 5 sterren

Alison Todd has been extremely professional as well as down to earth. She has made my experience very easy going. I'm going through a difficult period and she has been more than understanding and emp... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Hi, I hope everybody gets to read this, Althrough Kurtis prperty is showing reviews all are good , I had a very bad experience. I spoke to Dilllion who guided me to the reqirements of the re... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I recently had my guaranteed rent contract renewed. One year of stress free letting. Rent is paid each month on time. No issues with the management of the property. Customer care is excellent. I reall... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We had one do the craziest experiences selling our house, however despite the CONSTANT legal road blocks we faced Jerome Palmer went above and beyond to help us get through it and successfully sold o... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Makelaardij

Informatie afkomstig van verschillende externe bronnen

Estate and Letting Agents with property for sale or rent in Wanstead, Woodford, Loughton, Goodmayes, Walthamstow, Stratford and East Ham.


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

176 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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3,9

Alle reviews

(176)

28 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Very disappointed property management

I have l have very bad expériences with Kurtis management. They were in charge of my house for 9 years and sending me only nice pics about some areas of the house when I was abroad, when returning back home, I gave notice more than 5 months well in advance for them to make aware the tenant and to give them time to find a new property but on my big surprise and in order to avoid returning the retention they were holding for the management for 6 months mths they kept finding excuses for 7 months until the retention time were over. Once they were sure they have to return the retention suddenly it was possible for the tenant to move out hmmmm !!! Strange enough. Unfortunately the worse was coming, the house was completely destroyed by the tenant: kitchen draws broken? Wardrobe door mirror kraken, wall smashed, garden fence and shed door broken dirty everywhere etc. 2 pages of items damages , Griffith on wall, doors dirty etc. When the time came to do the check out report you cannot believe they did a report so in favour of the tenant I couldn’t believe. I then found an independent surveyor who did a very professional report which I sent to Kurtis but instead of sending to the tenant they responded themselves saying 99% of the claim was tear and wear. How on earth broken cabinet, door, mirror, shed, tiles broken, etc can be considered as tear or wear ? Finally I found out that the agent had a good relationship with the tenant hence they didn’t want to upset him hence they didn’t want side with me as a landloard who trusted them for 9 years and paying them every single month. It was their duty to protect my interest instead of siding with a tenant only for potential future business. I m so angry and disappointed with Kurtis not being professional I will never recommend Kurtis in my life, trust me if you want to regret one day don’t hesitate to handover your property management to Kurtis. I don’t use to send review but I feel that as a human being I don’t want someone else to get in the same situation but is your decision if you do not want to believe me. Even when claiming to the TDS they refused to help while it was part of their duty step in and to help with the dispute but instead they were rather helping the tenant. I m so frustrated that I do no longer want to rent again the property I decided to decorate in order to put it on the market for sale.

21 november 2020
Review zonder uitnodiging
Logo Kurtis Property

Antwoord van Kurtis Property

Mr & Mrs Diop.
We are very disappointed to read your comments especially as we had successfully worked with you for over 9 years with no complaints.
During this period, 2 – 3 times a year a full property inspection was completed which included reports and photos throughout your property including any issues or improvements for your perusal. We do not withhold any details of the condition of any property.
Due to a change in your own circumstances, you gave us instructions to issue notice to the tenants as your work was bringing you back to the UK and you needed to move back in to the property. We did as you instructed.
However this was in the middle of a pandemic and unfortunately, your tenants were vulnerable with their youngest child being under the local hospital and therefore, for them to move was restricted under Covid-19 which we hope you appreciated, could not be helped.
We kept you up to date at all times on the progress of their move. You also informed us that you were also delayed from returning to the UK also due to Covid restrictions and therefore understood there circumstances.
We worked with you, advised and guided you in relation to the vacation of the tenants and the whole process. We arranged a full independent inventory check-out and upon inspection of your own inventory which you provided us at the beginning of the tenancy along with the independent check-out, we recommended on deductions that were considered fair wear and tear (after 9 years) and what could be considered acceptable.
We took your instruction but unfortunately, after weeks of continuous negotiations, you declined the tenants offer and our guidance and opted to go through the tenancy disputes service.
We offered our assistance in this matter but again, you declined.
The deposit was then raised with the dispute service and as you are aware, their decision is final.
After approx. 8 weeks, the adjudicator’s decision was to only offer you what the tenant had already offered and did not accept your request. To confirm, there final findings were:
Taking into account the length of the tenancy and in the absence of a comprehensive check in
report detailing the condition (and functioning where appropriate) of the property and its contents at the start of the tenancy or a clear admission from the tenant, I am not persuaded sufficient evidence has been supplied to show the remaining items/areas claimed for were damaged beyond the scope of fair wear and tear. I therefore make no further award to the landlord.
It is a shame that you are not happy to accept their findings and that this has caused you to give us such a poor rating which we feel is totally unwarranted.

Beoordeeld met 5 van de 5 sterren

Professional team

A very pleasant, approachable, responsive and professional team at Kurtis Property.
A special note of appreciation for Lucy.
I highly recommend!

30 oktober 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I’ve been using Kurtis property…

I’ve been using Kurtis property services to buy and rent property through for over 10 years, Elliot and Harvey are efficient and reliable, they have helped me run and grow my prosperous lettings business.

29 oktober 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

KURTIS, LETTINGS SERVICE…

Kurtis have always been very professional in their approach and service for residential lettings to landlords which is why I have stayed with them in these challenging times for business. This letting did prove challenging but they have persevered and ultimately found what I required. 100% trustworthy which means everything in this business.

29 oktober 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My experience has been so nice since we…

My experience has been so nice since we moved in to the property. All complains except the window blind of the two that was not in good condition which has complain initially but since we can do without it. But sincerely every other complain was timing attended to, for instance the boiler, washing all these has been properly attended to.

29 oktober 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great responsive and professional team

Team at Kurtis has been extremely supportive throughout our purchase process. The communication has been efficient and very professional through the whole process and I can recommend them without hesitation to anyone looking to purchase propriety.

29 oktober 2020
Beoordeeld met 5 van de 5 sterren

Refreshingly attentive and efficient

We found Harvey at Kurtis Green Lane to be extremely responsive and informative. Any request was met with prompt and useful information, and they made the whole process from first viewing to final handover of the keys beautifully smooth, quick, and easy.

24 oktober 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The easiest and best move I've ever had

I've never had an estate agent be... Good before, Kurtis properties (and Harvey who I dealt with) were seriously one of the best and easiest moves I've ever had, they were easy, flexible and broke everything down so anyone could understand it. Would seriously recommend

22 juni 2020
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Paul Quatremain

Paul Quatremain has been incredibly supportive, going above and beyond to chase and answer queries from a client that is not his own.

Paul has been responsive, clear and concise in the actions required to close out the work involved.

Thank you Paul

5 juni 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

10/10

Paul was very helpful throughout our whole purchase, would definitely recommend

30 december 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Kurtis Property have provided me an excellent service!

Kurtis Property have been managing my property for 3 years, and I’ve found them to be a very friendly and reliable partner in managing my property. The staff are on top things as when they arise.
They’ve been very helpful with managing the tenants and any issues that occur unexpectedly! It good to know that you can rely on their expertise when needed.

10 december 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great company

Great company to deal with, been dealing with Jackie for several years and very happy with the service. Highly recommended.

27 oktober 2019
Review zonder uitnodiging

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