Lacanche UK  Reviews 

I LOVE my LaCanche Macon! It was a bit of a rocky ride to start with having to buy slightly different shaped ovenware and getting used to a gas hob but it was a little power house cooking Christmas lunch and I will now treasure it forever!!! The service is always excellent, nothing is ever too much trouble. I would recommend one to anyone.

Had our cooker serviced and had to call the engineer back within the 1 year guarantee period. The door hinges that had been replaced had loosened resulting in the door not closing properly. Customer service arranged the visit promptly and confirmed there would be no charge. The engineer rang on the day to let us know his arrival time. He replaced the part quickly and efficiently and couldn’t have been more helpful. Overall a first class service by a first class company.

Having owned my lacanche range cooker for almost 15 years this was the second time it was serviced. Of course it was easy to book and get everything happened on time. But the quality of the advice was outstanding. The quality expertise first class and all in all great value for money.

The service was an extremely useful process to go through for an excellent piece of equipment, and I couldn’t have been any happier with the service we received. The appointment was booked easily and the technician who came to our apartment was polite, skilled and efficient at completing the task. I felt like he really took his time to address any issues that we had and he ensured that the entire unit was in top condition before leaving. Excellent service and well worth the process.

After 16 years of owning our Lacanche Macon Range Cooker we had a service call from a Lacanche engineer to sort out some worn hinges on our doors. The guy was very polite, on-time, thorough with his work and gave great advice regarding how to keep the hinges running as smooth as possible and even gave us tips on how to keep the cooker looking great while making cleaning easier. All in all a 5 star experience. Many thanks and we will no doubt be using you again should we encounter a problem in the next 20 years.

We bought our Macon 9 years ago. It’s been problem free until recently.
On contacting Lacanche customer service I was delighted and surprised that arranging for an engineers visit was so easy, especially as we live on Anglesey.
A date was arranged. The engineer called 30 minutes before the appointment time, to confirm his arrival time.
The engineer was polite, friendly and very efficient. Faithful Macon had its first service and the problem with the fan oven was resolved with a new thermocouple.
Like the Macon, I am delighted with the service from Lacanche.

The whole process of ordering and receiving a new Macon Classic with Lacanche was a breeze. They kept in touch the whole time whilst waiting for it to be built and delivered, I was kept informed and up to date at each stage. My Macon arrived into the UK and upon inspection at their site a small mark was identified, to which they rang me and explained, that it was on the exterior. As we had talked several times they were aware that I was at a stage in my build where I was desperate to receive the cooker, so arranged delivery on my agreement and arranged an engineer to come out when the new part arrived to get it changed. The delivery of the cooker was smooth, and I love it! About 4 weeks later I was contacted, and the engineer booked in, on arrival, the engineer was polite, professional and knowledgeable. Changed the part swiftly and gave advise on some aspects of the cooker I enquired about. Overall, the service from start to finish was impeccable.

Great service team. The technician was very friendly, professional and knowledgeable.

I had an issue with my cooker and called the supplier who reported the matter to Lacanche. The customer service department called me within a few days to organise for an engineer to attend on-site. The appointment was made for the same week, the engineer arrived on time and was able to resolve the issue easily. Further he checked the cooker over to make sure there were no other problems he could deal with whilst on site. From start to finish everyone was super helpful and got the job done very efficiently.

Lacanche macon.

Having waited 6 months for delivery , it arrived with marks on the burners that will require replacing.( which I acknowledge Lacanche have changed without any problems). The immediate impression of their service levels is very good.
The grill design is hopeless. Unlike my previous Falcon cooker it doesn’t run on any wheeled mechanism so you are left with metal sliding on metal with the inevitable immediate scratching. Additionally, there is no integral ( or optional) handle which makes manoeuvring a hot grill next to a hot grill element uncomfortable and dangerous.
Also unlike the Falcon, there is one ignition button for all burners as opposed to individually operated ignition per burner. This makes operation much more difficult.
Botttom line is I should have paid more attention to the detail rather than assume these basic requirements would be fitted. With expensive hindsight I should have bought a falcon again . Quicker delivery , better equipped and lower price.
I appreciate the timely explanation of their design process concerning the points I raised .

Fantastic Range Cooker. Slight issue with one of our burners so I contacted our kitchen installers who contacted La Canche direct for me and I had an engineer booked in within 2 hours. The engineer contacted me 30 minutes before arrival and not only fixed the problem gave us some very useful tips on using the cooker to its full potential.

We ordered a LaCanche range cooker for our new kitchen. I have received excellent service from LaCanche from the installation to the ordering of extra parts and recent engineer adjustments to the cooker. I am so pleased I chose a LaCanche, it lives up to all my high expectations and I am really enjoying cooking on it. Thank you

The cooker itself is great. We have had it for 20 years and it is the best I've come across for build quality and the performance of both the ovens and the gas rings. The after sales service is excellent. It was eay to arrange and the engineer was knowledgable, polite and fixed what needed fixing at a reasonable price.

Our Lacanche range is vital to our home
It has served us well for 15 years and on the few occasions we have needed help the Lacanche service department has excelled

My overall experience with Lacanche After Sales has been exemplary. Even after a number of years have passed following the original purchase of the appliance, the attention received has been excellent.
My range required a gas repair following a few years of general use. This was booked over the phone with an extremely knowledgeable and friendly employee who diagnosed the gas valve required to fix.
The technician then arrived on the specified date and proceeded to replace all of the gas valves and recommission the cooker. In fact the adjustments he made to the setup have never been better.
On top of all of the above, the repairs were carried out at no cost to myself.
I cannot rate Lacanche as a brand highly enough and their after sales service is second to none that I have ever experienced.

After 10 years of daily use the range cooker from Lacanche needed a small repair. I took the opportunity of booking there 'all in' service option of a full service and unlimited labour costs.
The engineer was personable, knowledgeable and tidy - most impressed.
At an annualised maintenance cost of less than £35 this has been a great purchase.

The engineer called 30mins before arrival, he was prompt and did a great job. Had all the parts we needed in the van and kept everything tidy.

Our service engineer arrived promptly called beforehand and serviced my 5y old cooker has it in perfect condition again and very helpful and full of advice can’t recommend this company enough

The guy arrived on time and quickly identified the faults. He explained clearly what needed to be done and how much it would cost. He fitted the new induction unit, which he had on the van, and fitted the new regulator previously purchased. He made a thorough check to make sure all was in working order and took payment. He was very polite and pleasant to deal with. He was a credit to Lacanche. Excellent work.

When I emailed Lacanche to get an engineer to mend my oven, they had all my information to hand despite not having needed an engineer for over 5 years. The engineer arrived on time, was charming, efficiently located the problem and mended it. An excellent service all round!