Lacanche UK  Reviews 

Having been informed by an indepedent "engineer"that our Lacanche Cluny was obsolete and parts were no longer available we contacted Lacanche service department who informed us that the required parts were available and were indeed carried on their engineers vans so a service booking was made and an engineer arrived within four days and quickly analysed the problem and fitted replacement parts.
He was very knowledgeable,polite and thorough and we now have a range working so much better after his visit so well done Lacanche!

From the very start of contacting Lacanche, I had confidence that my range oven was going to be in good hands. The engineer let us know when he was going to arrive on the date set and came on time. He was very knowledgeable and explained what he'd found and the way to use some of the special features to best advantage. My 16 year old oven is now performing as if new!

Had a problem with the heating element in my oven. Good service and communication with service team. Engineer called as promised on the day of appointment to confirm arrival time. Very professional, problem found and part was replace. Very pleased with service . Would recommend

Excellent thorough and fair value service. Inspected and sorted my 20+ year-old Lacanche Cluny, which is now in pristine condition once again. The engineer really knew his stuff and was polite, clean and tidied up afterwards. Would definitely use them again.

Great service from them. Inherited a lacanche in our new house and it needed a little attention. The engineer was extremely prompt, efficient and helpful. Explained in some detail how it worked and made sure everything was working as it should. A pleasure to deal with them!

We love our Lacanche . It is easy to cook on it. We have not had it very long but we are pleasantly how easy it is to use it. I highly recommend it…

We’ve had our Lacanche cooker for about 22 years and it’s still terrific. We had a problem with the handle for the electric oven but no problem, we booked a service, it was easy to arrange and not expensive- oven fixed, the rest of the cooker thoroughly checked over and all as good as new. Very impressive I’d go for a Lacanche cooker again (although it will probably never need replacing!)

I've had my Lacanche Cluny for nearly 25 years and in that time it has performed brilliantly. It needed a service recently which I had done a few months ago. Everything was working well until recently when I had a minor issue with one of the ovens. I rang Lacanche and they booked an engineer to resolve the problem at no extra cost as it was within the service cost. It was all done very easily and both the admin staff and the engineer were extremely helpful.

One of screws on the oven door of our Lacanche Macon had become loose, so we decided to book a service, since we had the appliance for over 6 years. I am glad we did. The service provided was excellent and very professional. I wish I had done it sooner, as now I feel that I know more about my Lacanche and everything is in pristine order. I will definitely keep having a service every 5 years as advised.

We recently had 2 visits from Lacanche technicians and on both occasions, we were so impressed by their professional approach and knowledge on the product. They arrived promptly and were really friendly and efficient.
Highly recommended.

We were extremely worried when we smelt gas escaping from our Lacanche cooker. The emergency gas engineers came and cut off the gas. It seemed that a rat had bitten through the gas cable. We called Lacanche to come and fix the problem and do a full service at the same time. They were absolutely fantastic and their engineer fixed the cooker safely and it is now working again. By the way, we bought our cooker some 25 years ago and we love it.

Really happy with the recent service of my Lacanche oven. The service engineer, Leon, called on the day to tell me when he would arrive, and sure enough he did. He then proceeded to give a thorough service of the range and had the parts needed there and then. Leon obviously loves the product and really knows his stuff. He was also friendly and courteous throughout his visit, and tidied up when he’d finished. I couldn’t be happier!

I purchased my Cluny oven cooker in 2000. Over the subsequent 24 years it has been totally reliable and I have had to call LaCanche on only one occasion - that was to replace the fan element some 5 years ago. This year I decided to get it thoroughly serviced. On the day I had booked the engineer arrived on time. He was polite, friendly and carried out the service thoroughly and most competently. My cooker/oven is working perfectly. Thank myou

I've had my Lacanche Range Cooker for more than 25 years with no problems at all worth mentioning. Recently it seemed to not be heating properly, things taking much longer than expected but intermittently. It became impossible to plan a meal. Reluctantly, I contacted Lacanche uk expecting to be told I needed numerous parts at great costs. I was very pleasantly surprised. The repairman arrived exactly on time, was very tidy and assured me he'd find the problem. Within about 10 minutes he's discovered the problem was only the door hinges, nothing wrong with the actual oven. He had new hinges in his van and also, at no extra charge fixed / replaced the worn 'springs' that keep the knobs in place. I was thrilled and would whole heartedly recommend them to anyone needing to service one of these wonderful cookers.

Making an appointment for a service call was very easy. The engineer arrived a few days later, on a prearranged date, and carried out a very thorough service of my 21 year old cooker. He explained everything in detail and was very professional in his work.

Having inherited a Lacanche cooker when we moved in eight years ago, I had only had it serviced once in 2018 so booked a service call as the gas oven seemed to be hotter than it should. Kieran called me thirty beforehand and arrived promptly. He fixed the oven temperature problem and it now works fine. He also sorted out a very small gas leak and some loose screws. He was very knowledgeable and explained how I should be using the gas oven which I hadn't really understood previously. Altogether an excellent and very professional service!

I recently purchased a Lacanche cooker. There was a small scratch on the drawer that had occurred during the delivery. The service centre immediately arranged for a replacement door.

While replacing the door the technician took the time to double check the installation and taught me all about the oven including showing me how everything worked. The service was amazing. I’m so glad I chose Lacanche.

The engineer called when he said he would call (30 minutes prior to the visit) and arrived exactly when he said he would. Spent a significant amount of time servicing the cooker and when he found the faults explained in great detail and clarity the problems and fixed accordingly.
I really couldn't have asked for a more professional service.

The service engineer travelled a long way to see us. He arrived on time and was very helpful pointing out things we needed to stay on top of to ensure we continue to get the best out of our cooker. Couldn’t fault him and would definitely recommend.

Graham from Fournaux de France carried out a Premier Service on our 28 year old Lacanche Cluny last week and the service was impeccable from booking through to follow up call.