Lacanche UK  Reviews 

The communication from lacanche regarding my order and expected delivery was excellent.
The cooker was delivered exactly on schedule and the team were very careful when it came to bringing the cooker onto our property.
As part of the quality inspection done by lacanche a slight blemish was spotted by them (not visible to me!), however the process for receiving a replacement part and having this fitted was seemless - it didn’t impact the use of the cooker in the interim and actually they managed to replace the part sooner than expected.
Can’t fault the level of service received and absolutely love our cooker so far!

Engineer rang ahead to confirm his arrival time. He did a thorough service of our 5 yr old Lacanche cooker. The door seal had started to escape from its casing. Engineer was very professional, knowledgeable, polite and interesting. He explained and showed us everything he did and it was an interesting and enjoyable experience for us. Great customer service from Lacanche. Cooker like new.

We recently moved house and agreed to purchase the existing Lacanche Macon Range Cooker. There were a few minor faults with the oven so we decided to pay for a Premium Service to be carried out. The engineer who visited was extremely professional and gave the oven a thorough going over, fixed the faults and made a few other adjustments, including checking and recalibrating the oven temperatures. We were offered some really helpful practical tips on how to get the most out of our oven and in hindsight, it was well worth the investment of having the full service done - a really excellent experience and the cost of the replacement parts needed was actually very reasonable.

Engineer made date and time appointment - tel one hour before to confirm visit. Engineer was very knowledgeable about cooker and fixed the problem plus service. Support for Lacanche oven is first rate. Ideal for keeping oven in tip top condition.

a great cooker service from initial conversation with call centre to service technian, amazing service thank you

We have had the oven for 5 years now and it is fantastic - solidly built, good to look at and great to use. The ongoing service has been very good with a check-up service to check all was fine - which it was!

I love my Lacanche cooker, so we recently signed up to the premier service. Although expensive, Graham the engineer was brilliant, he was so thorough and meticulous and tweaked and checked anything that needed attention. The booking was simple and the appointment was confirmed without any challenges. Highly recommend 👍👍

The engineer was very efficient, courteous and knowledgeable.

Absolutely first class service from this company. I have had my Macon for 5 years now, with no issues at all. I decided, in view of the price of the cooker, to have it serviced recently, and was very happy with the whole process. The service was easy to book at a convenient time, and the service engineer was very friendly, informative and tidy. He answered all our queries, and we didn't feel at all pressured into booking future services at an unneccessarily short interval. Well done, Lacanche.

From the point of our order through to delivery communications were of the highest level, with regular updates received throughout the process.
The factory quality control team picked up a small issue with the finish on one of the oven doors post delivery, which again was communicated to us ahead of delivery. Shortly after delivery an engineer attended site to replace the door, which he did whilst making a couple of further adjustments at my request without any fuss whatsoever, he even gave us a quick demo on best efficiencies when using the various elements of our bespoke range - All of this completed with the highest level of professionalism and clear outstanding knowledge of the product!
So to conclude would highly recommend Lacanche for any range solution requirement!!

We have always had a good experience with Lacanche. When having our service, the engineer called me an hour before to confirm the time then again when he was stuck in traffic. When he arrived his service was very thorough and he gave us great advice.

From the moment we ordered to delivery, the service was impeccable and exactly what you would expect from a premium product
And after the first 6 months of use the Lacanche has proved to be an incredible range cooker and it makes me smile every time I use it and find the simmer plate a versatile addition to cooking at home
Anyone who is thinking about a new range should look seriously at Lacanche

The engineer arrived promptly for the service and told me exactly what he was doing. My oven had not been serviced for many years and it is like having a new oven and the prices were very reasonable

The engineer arrived within the agreed timeframe having rung as promised approximately 30 mins ahead. He was extremely helpful and friendly and told me exactly what he planned and checked I was ok with it. My 23 year old range cooker has now been fully serviced and has a new fan in the fan oven. It’s got a new lease of life. Would completely recommend lacanche service engineers.

We have had a Lacanche cooker for 20 years and cannot rate it more highly. We have just had a full service completed by a very friendly and respectful engineer. He arrived on time; informed me what he was going to be doing; notified me of what he had checked and that nothing needed replacing giving me an inspection report.
I spoke to him about my cooking habits and asked for advice on what additional products I could buy to utilise them to the fullest. He asked me various questions about the type of food I cooked and how (we have a multi-fuel cooker of electric and bottled gas) following his advice I have now ordered some additional items. I will continue to have complete confidence in the use of the wonderful cooker I have! Thank you.

Rapid response. Identified and fixed the problem with the minimum of fuss. Service with a smile!

Lacanche /Forneaux de France serviced and changed the trim of our 20 year old Macon range. The customer service was excellent throughout, and the engineer did a great, tidy and thorough job. Both the customer service team and the engineer were polite and helpful, and above all patient with our various queries.

Excellent Lacanche service and repair,
The engineers repaired a couple of long term issues quickly and efficiently. Feels like a have a new cooker!
All round excellent service!

We bought a Lacanche oven over a year ago and we love it. We had a problem with one of the oven doors not closing properly. The Lacanche engineer came out and fixed it easily by renewing the catch. He was also a fountain of knowledge with regards the best cooking options for using the different types of oven (fan vs convector).

Excellent communication from service team, service engineer was very knowledgeable and promptly made the repair. this is my second Lacanche, we have a Vezelay, excellent cooker.