LANAI Outdoor  Reviews 

Very happy with my canopy and installation I recommend lanai outdoors very highly

Wow my garden canopy is fantastic. Excellent quality .customer service was fab and quick delivery thankyou so much .

Visited there website to get a glass room. Cant belive there have so many choices everrything looks so beautiful. Looks very moden and stylist. There website is so easy to use and so much detaild.

Very satisfied with my veranda done by LANAI Outdoors, the installation was spot one, the guys were very polite and very helpful.

Excellent job with my veranda recommend to anybody.

I had a veranda installed by this firm and they were very prompt and professional, curtious and efficient.
Highly recommend lanai for any occasion.

Great service and quality products. Very happy with my awning. Recommend to anyone.

We love our new Garden Pergola! The install guys did a great job, and Angie in the office was so helpful, guiding us through the process, we are looking forward to long summer evenings to show off the new addition to our garden - Thank you Lanai we would recommend you to anyone!

Great product, great service would highly recommend

I purchased a Glass Room from Lanai in 2018, I must say that the product and the service I’ve had have been first class. I can say 100% that this company is an excellent company to deal with.

Adds value and beauty to your house, reasonably priced. Service is excellent.

Wow what an amazing company only used them the once but the job they have done for me I could have only dreamed of. Fantastic!!

Got a glass room installed at the back of my house due to having extra space in my garden being unused. Since being at home as a result of covid it’s been so useful. I really enjoy sitting in the room working and relaxing. The sunny days we had in February were great In there the sun was beaming through and it genuinely felt like summer again. The workmanship was great and the service from the gents was above and beyond I’m extremely happy with this purchase which adds some value to my house!

We recently had the Iris system fitted to our house and have been delighted with the finished article. Although there was one minor snagging point, this was promptly dealt with. Given our location is Scotland and Lanai’s base in the south this was a show of excellent support services. The Team on site for survey and fitting were clear, informative and professional. As with others I noted the small percentage of negative reviews and they were daunting but the reassurance and support offered by the team and then the 100% satisfaction in what We now have to enjoy at and complement our property says enough. I would definitely recommend.

I recently had an awning fitted and I’m extremely happy with the product.

From the sales team to the fitting team everyone was knowledgeable, polite and the communication throughout the process was fantastic.

I would highly recommend!

Excellent customer service and high quality awning. They kept me updated along the process & I am very happy with the finished job.

Everyone at the company has been helpful and willing along the journey.

Would definitely recommend.

Absolutely fantastic company!
Our recently fitted glass room has revolutionised our garden. From sale to installation the whole process as been flawless. The absolute of different options is brilliant and we loved that we can add different components after should we want them!

Would definitely recommend!

Brilliant product and customer service. My wife and I had a Iris system fitted to our house and we were amazed with not only the product but the fantastic fitting team who fitted the system. Would 100% recommend this company to anyone!

28th April 2021
Today we received confirmation an order that was placed by Lanai yesterday to the Italian manufactures. No confirmation of acceptance of order from manufactures so rely on hope.

20th April 2021
Communication from Lanai advising that our new system has been ordered which will take 6 to 8 weeks from today. We have very mixed feelings on this as so many false promises by Lanai in the last 33 weeks. We have requested written confirmation between Lanai and Italian supplies that order has actually been made. When/If we receive such confirmation our stress levels will be eased.

11th April 2021
As insisted by myself, the head surveyor returned to conduct the second survey which proved that the whole building was incorrect, it was too long, not wide enough and disproportionately too high. He candidly admitted that serious errors had been made on his part. I have been told to expect an email from Lanai MD in the coming days with his offer for resolution.

08th April 2021
After having a local building surveyor out this morning to look at the structure that is part in place in our garden just to give me advice. His casual comment was that he thought the Lanai surveyor forgot to bring his tape measure when he surveyed the area! I now know why the companies T&C's stipulate 90% paid in advance of any installation. I have sent a further email to the MD as below and wait to hear back!
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The problems that present themselves that in my opinion are too great in order for this building to be fit for purpose are:-
1) The manufacturer put the leg section in the wrong place - There is a work-around for this by them sending a new beam as outlined in Rob's email this morning. However, when will this beam be in place? Our delivery was 16 weeks behind schedule anyway and there is no sign of our building being up and usable.
2) Incorrect measurements being taken in terms of the beams being too long - On the face of it new beams then this problem should be resolved but my surveyor has doubts that the other elements will fit into place with the glass structures etc as they would have been made to original drawings.
3) Incorrect measurements being taken in terms of the building not being made wide enough. In the survey we agreed that the plinth would be the position of the one side of the building and the host wall the other, the measurement between these two area's are 2,900mm on the nearside and 3,000mm on the far side. The building is 2,750 which would leave a large gap between walls. In the email received from Rob this morning, it mentions "The wall closing profiles will be made slightly wider to accommodate the gaps either side above the plinth work". How can this happen and all the other aspects of the building work?
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07th April 2021
Midway through installation the team found faults that would result in our outdoor building would need to be taken down as it's been made incorrectly and of the wrong size in all directions. My wife and I are devastated with the situation!

04th March 2021
The sales person called advising that a delivery date has been agreed and asked would I remove the public review that I placed the day before as it would affect sales. Her effort was quite pressurised which made me suspect that this was a tactic of the company to get negative reviews removed. I refused to remove this review but advised that I would update it was delivery and installation proceeded.

3rd March 2021
Made an official complaint about the sheer disregard for customer service. No communication from Lanai but constant broken deadlines and excuses. Constant chasing, thinking the company was a scam etc

3rd September 2020
Placed an order with Lanai Outdoor for a luxury outdoor building. We were advised that installation would take place in November but due to covid it was possible there would be a slight delay.

Beautiful products and quick helpful customer service. 5 star company. Thank you!!