lastminute.co.il Reviews 

NO CUSTOMER SERVICE! I booked a flight through them and 9 days later the airline notified that the original flight has been cancelled and they rebooked me on a different flight 24 hours later which crashed my plans.
The airline say that if I want to cancel I need to do it through the seller. However it's been 4.5 days that the seller ignores my emails! (of course there is no phone number).
I paid extra for some kind of VIP service that worth nothing. I also paid extra for an option to cancel the flight but it isn't eligible if it was the airline that made the cancellation so I'm stuck.
I will never book through them again!

waiting 3 days allraedy for answer' changed flight times

In mid-March, I bought a ticket from London to Tel Aviv for March 29. Because of the war, the carrier (Israir) cancelled the flight and published a notice on their website stating that all customers whose flights had been cancelled would receive a full refund (or, optionally, a voucher worth 130% of the original ticket price).

The problem is that I was stupid enough to buy the ticket not directly from Israir, but from these scammers. First, nobody bothered to notify me about the cancellation, so I could have gone all the way to the airport only to find out that I wasn’t flying anywhere. Second, the multiple refund requests I submitted through the lastminute.co.il website were simply ignored.

So they basically pocketed my money. Frankly, I cannot find a logical explanation for why these people are not already serving prison sentences, given the number of similar reviews. They clearly belong there.

Stay Away!!! Our flight got cancelled because of the war, we did not cancel anything and they charged us cancelling fees mentioning that they are not part of the aviation law and more like an agency... SCAM SCAM SCAM.
Poor customer service. Rude people. I will never book through them. Alice has much better service.

No communication. Paid over 3000$ for tickets that were canceled. No refund, no reply. Scam

Booked a flight via lastminute.co.il.
The flight was cancelled by Lufthansa over a month ago. We were not notified by lastminute at all — we only found out directly from the airline.
Lufthansa confirmed that the flight was cancelled and that the refund has already been processed on their side.
Despite multiple attempts to contact lastminute (including emails), we have received no response and no refund.
This is very concerning — both the lack of communication and the delay in transferring funds that were already refunded by the airline.
Happy to update this review if the issue is resolved promptly.

I had a very disappointing experience with Lastminute. It is extremely difficult to contact them. They do not answer emails and they do not answer phone calls, which makes the company seem unreliable and almost fictitious.

We booked a holiday to Montenegro for May through Lastminute, with flights operated by Israir. We have confirmed booking documents for both myself and my partner, yet to our surprise we received a notification that our return flight to Israel had been cancelled.

This makes no sense, especially since the booking was already confirmed and the outbound flight was not cancelled. We have received no proper explanation, no real customer service, and no urgent assistance despite repeated attempts to contact the company.
A travel company that takes payment from customers must also provide proper support and clear answers when serious problems arise. Cancelling only the return flight without a reasonable explanation or immediate solution is unacceptable and has caused us stress and uncertainty.

The airline cancelled my flight, but this travel provider refuses to issue a refund and does not respond to any inquiries. Completely unprofessional and unacceptable. .

I bought a flex option ; I´me naïve, I thought it would allow me to change my reservation or get refund. Reality is the opposite. They answer after 2 weeks, and only waste your time in order to keep your money

Truelly appaling service.
Flights were canceled due to war.
Agency did not reply for 2 weeks to multiple messages.
There is no phone to call.
Only answered when i said i would contact the credit card company.
BEWARE!!!!

I had a very disappointing experience with this travel agency. I booked a flight through them, and they never informed me that it had been canceled. I only found out on my own, which caused a lot of stress and inconvenience.

What’s even worse is their complete lack of customer service. They do not answer phone calls, ignore emails, and never respond to messages. It feels like once they took my money, they simply disappeared.

This level of unprofessionalism is unacceptable. I strongly advise others to avoid this agency!!! and book through a more reliable and transparent service.

הזמנו דרכם כרטיס טיסה בישראייר. ניסינו לקבל מידע לגבי הטיסה האם היא תצא בגלל המצב עם אירן. החברה כול הזמן מפנה אותך לבוט מחורבן שטוען שהוא מעביר את הפניה לצוות. למרות כמה פניות אף אחד לא חזר אלינו כבר יותר משבוע והתברר לנו היום דרך מקום אחר שהטיסה התבטלה. last minute לא הודיעו, לא חזרו והכי גרוע שבגללם וכול הזמן שעבר הפסדנו גם את היכולת לרכוש טיסה אחרת כי עכשיו כול הטיסות שהיו אפשריות, עכשיו מלאות! פשוט חרא של חברה!!!

I'm still here.
I'm still here, having arrived on March 9, 2026, with my 70-year-old mother and myself, 50 years old and disabled. The hotel we booked doesn't exist. We had to manage on our own. As of today, the hotel where we're staying refuses to wait for Lastminute.com to transfer the money. My money!! Lastminute.com wants an invoice from a hotel that hasn't received payment, lol.
I'm going back to France in a week, and I'm not going to let this go!!!
Phone bills, emergency hotel bills, doctor's visits, transportation.
Endless chat conversations, emails that go unanswered or arrive 24 hours later with no solutions.
I'm at rock bottom, having spent a week with Lastminute.com instead of resting.

This company is an absolute scam. They have essentially stolen 1600$ from me. No phoneline, no customer service, no email response. They were happy to answer my emails when I bought a ticket - but now that my flight was cancelled and I am owed a refund, they have gone silent. It's been over a week with no response to daily emails and phone calls.

No customer service whatsoever.
Don't do any business with them, irrespective of good deals they might offer You will regret it.

My flight was cancelled just a few weeks before departure, and I received an urgent email from the agency instructing me to immediately accept a changed route or cancel — without clearly explaining my options or alternatives. Since I didn’t understand what rights or choices I had, I tried contacting them for clarification. I received no meaningful assistance.

More recently, the airline informed me that due to the war, I am entitled to change my flight free of charge — but the change must be processed through the agency. I have now attempted to contact them three separate times with no response.

This has been, without exaggeration, the worst customer service experience I’ve ever had. No communication, no support, and no accountability during a stressful situation. Absolutely not worth the price or the frustration.

רימו אותי. נתנו מחיר טוב בסקייסקאנר ולאחר שאישרו את ההזמנה הודיעו לי שההזמנה בוטלה ואני יכול להוסיף 50 דולר אם אני רוצה לחדש אותה!!!!!!!!!!!
אתר לא אמין בעליל

I booked flight tickets for myself and my wife to celebrate our first pregnancy in Romania. Unfortunately, this did not happen because my father was admitted to the hospital in a very serious condition, suffering from severe heart failure with pulmonary edema.
Therefore, we decided to cancel the flight tickets. We had also paid extra for the option of cancellation with a full refund. We canceled the tickets five days before the flight. The total cost of the tickets was €435.
They want to give me in return voucher less than half the price , 206€.
They stolen from me 229€.
Despite repeatedly explaining the situation to the airline and informing them in detail about my father’s critical medical condition and the reason for the cancellation, and despite clearly stating that we had paid extra specifically for cancellation and a full refund, I was rejected.
They ignored me completely. Their behavior is inhumane, disgusting, cowardly, dishonest, and deceptive. They are thieves who take money from each and every one of us. This is the most unrecommended airline. Their conduct is unacceptable, they do not treat customers as human beings, and complaints should be filed against them globally, to the point of shutting the company down.

Now why open a ticket office without a receptionist?. This office put you on hold for a life time like no other tourism company.From the moment I bought tickets from them I had a rough start. They said my flight was not confirmed by the air lines and I had to pay them extra 35$ per person. My problem doesn't stop here I bought 4 tickets from them without them asking for a scanned ID of the passengers and which led to alphabetical error in one of the names on the ticket and such minor problems are additional income for lastminute. I have addressed the mistake and started the wait of my time,you can imagine the stress as the day goes by without an answer and your flight day approaching. Somehow someday got the access to talk to one of the employee by "email" and explained the situation.Their first reply was they can not fix this and that I should contact the airlines and the airlines pass me back to them.I know something is fishy,they the one's selling me the ticket,what it has to do with the airlines.Another waiting time for a reply 🙄 🙄. After emails and long waiting they said that they talked to airlines and wanted me to pay a lot of money to change alphabet.Just look away even if you see an add,save your self from such ups and downs,I wished I checked reviews before buying from them.

We purchased tickets from Lastminute over two weeks ago, and I immediately noticed that one of the passenger names was missing a single letter. I contacted the company right after placing the order, but received no response. Since then, I’ve been reaching out multiple times a day — through email, messages, and every possible channel — yet they completely ignore all communication.

To make matters worse, I’ve already received the flight tickets for the outbound flight (through one airline) and the return flight (through a different agency, which is very strange and confusing). When I contacted the airline directly, they informed me that since the booking was made via an agent, they cannot correct the name error.

This experience has been extremely frustrating. There is absolutely no customer service, no support, and no accountability.
Do yourself a favor and stay away from Lastminute — they take your money and disappear.