Booking all worked OK and no problems with the hotel or room. However no payment receipt is sent with the reservation confirmation that confirms the amount paid. The hotel can only give a receipt fo... Toon meer
Bedrijf heeft geantwoord
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Driving in areas on a whim can sometimes give unexpected delights. Chepstow was a pleasant surprise and The Three Tuns was great. The Castle carpark was right next door so easy parking to pay for,... Toon meer
Bedrijf heeft geantwoord
I needed an extension for my stay as we encountered an unforeseen issue when meeting up with family but unfortunately this hotel could not accommodate us so we had to wait in the car in the basement c... Toon meer
Bedrijf heeft geantwoord
I booked, then checked the confirmation email and realised the dates were for the wrong week. I cancelled via the 'cancel' button in the email and then made the correct booking (there was an 'apply' b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Reiszoekmachine
- ook in
- Hotel
Geschreven door het bedrijf
Whether you’re looking for a city break, a business trip or a last-minute airport hotel, you’ve come to the right place. At LateRooms, we’ve got hotels to suit everyone and every budget. We’re the place to come for last-minute hotel deals. If you need a room for tomorrow, we’ve got you covered. But that’s not all we do. Planning a trip away in a few months, or an epic road trip? We can help with that too. You can save 15% on thousands of hotel rooms by becoming a LateRooms member (psst, it’s free!). Pick from every hotel and room type – from luxury suites and spacious family rooms to spa hotels and cheap and cheerful crash pads. With over 100,000 hotels in the UK alone, you won’t find a bigger range of UK properties anywhere else. Plus, we’ve got a huge selection of international hotels, so you can swap London or Edinburgh for Paris or a beach holiday abroad.
Contactgegevens
Office LG.03, Cargo Works, 1 - 2 Hatfields, SE1 9PG, London, Verenigd Koninkrijk
- 0203 637 0812
- support@laterooms.com
- www.laterooms.com
3,9
Goed
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good service
10 november 2025
Antwoord van LateRooms.com
Hi Nadeem,
Thank you for your feedback! We’re delighted to hear you were happy with the service you received from LateRooms.
We look forward to helping you with your next booking!
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi Yvonne,
Thank you for your feedback! We’re glad to hear you enjoyed the variety of options and pricing available on LateRooms.
We look forward to helping you find your next great stay!
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi Simon,
Thank you for your kind feedback.
We’re so glad to hear you found booking with LateRooms quick and easy. That’s exactly what we aim for!
We hope to help you plan your next trip soon!
Best wishes,
Rebecca
More expensive than booking direct
I booked here and found out their prices were actually 30% higher than booking with the accommodation directly, such a rip off. As I did not book an option with a cancellation refund I could not book the cheaper option. Check pricing before booking.
9 november 2025
Antwoord van LateRooms.com
Hi CS,
We’re really sorry to hear about your disappointment. We completely understand how frustrating it must have been to find a cheaper rate after booking.
At LateRooms, we always aim to offer great value and transparent pricing through our Price Promise. If you find the same stay cheaper elsewhere within 24 hours of booking, we’ll refund the difference.
Please get in touch at support@laterooms.com with your booking details and details of the lower rate you found, and we’ll be happy to review this for you.
Best wishes,
Rebecca
Would be nice to have more search…
Would be nice to have more search filters. Especially Kingsized beds, Parking included, hot-tub.
9 november 2025
Antwoord van LateRooms.com
Hi Dr Gardner,
Thank you for your feedback. We really appreciate your suggestions for additional search filters, including king-size beds, parking, and hot tubs.
We completely understand how useful these would be when looking for the perfect stay, and your comments have been passed to our team for consideration as we continue to improve the LateRooms website.
Thanks again for taking the time to let us know, and we hope to help you find your next great stay soon.
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi George,
Thank you so much for your lovely feedback! We’re thrilled to hear you had an excellent experience with LateRooms.
We hope to help you with many more great stays in the future!
Best wishes,
Rebecca
Easy to use and got a good price.
8 november 2025
Antwoord van LateRooms.com
Hi Chris,
Thank you for your feedback! We’re glad you found LateRooms easy to use and were happy with the price you secured.
We hope to help you with your next stay soon!
Best wishes,
Rebecca
This is the worst platform for…
This is the worst platform for bookings. Stay away!!
They give you misleading exchange rates, fraudulent user experience, terrible support and the rooms are not even cheap.
I am not sure why they still exists. Avoid this business at all costs.
1 november 2025
Antwoord van LateRooms.com
Hi Faeez,
We’re sorry to hear about your experience. As we explained when you reached out to us directly, all pricing (including currency) and cancellation policies are clearly displayed at every stage of the booking process on the LateRooms website.
We always aim to provide accurate information and a smooth booking experience, and we regret that you were disappointed on this occasion.
Best wishes,
Rebecca
Had to find a room in an emergency due…
Had to find a room in an emergency due to no accommodation at the hospital where my grandson was having surgery.
All the hotel employees were very friendly and welcoming.
My room was fine. The bed was comfortable and I slept well.
Great value with breakfast included.
The breakfast was varied, well cooked and tasty.
7 november 2025
Antwoord van LateRooms.com
Hi Claire,
Thank you for taking the time to share your experience. We’re really glad to hear that the hotel staff were friendly and welcoming, and that you were comfortable and well looked after. We hope this helped make your stay a little easier during a difficult time.
We hope everything went well with your grandson’s surgery, and we look forward to helping you with any future stays.
Best wishes,
Rebecca
Not for from sea front
Wonderful place Your host Eric was so helpful beback again next year
17 juli 2025
Antwoord van LateRooms.com
Hi Maureen,
Thank you so much for your lovely feedback! We’re delighted to hear you had a wonderful stay and that your host was so helpful.
We look forward to helping you book your visit next year!
Best wishes,
Rebecca
So easy and cheaper than other sites
7 november 2025
Antwoord van LateRooms.com
Hi Julia,
Thank you for your feedback! We’re thrilled to hear you found LateRooms easy to use and that you were happy with the price you secured also.
We look forward to helping you with your next stay!
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi Clive,
Thank you so much for your lovely feedback. We’re really glad to hear you found booking with LateRooms so straightforward. That’s exactly what we aim for!
We hope you’ll think of us for your next trip, and we’d love to help you find another great stay soon.
Best wishes,
Rebecca
Easy to use site with good prices…
Easy to use site with good prices compared to the hotel’s own.
4 november 2025
Antwoord van LateRooms.com
Hi Rachael,
Thank you so much for your lovely 5 star review! We’re so pleased to hear you found the site easy to use and that we could offer you a great price too.
We really appreciate you taking the time to share your feedback and hope you’ll choose LateRooms again for your next stay.
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi there,
Thank you so much for your 5 star review!
We’re delighted to hear you found our website easy to use, with plenty of choice and efficient service — that’s exactly the experience we want for all our customers!
We really appreciate your kind feedback and hope you’ll think of LateRooms again for your next trip.
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi Kirsty,
Thank you for your 5-star review!
We’re so pleased to hear you found it easy to make your booking! That’s exactly the smooth experience we aim to deliver.
We really appreciate you taking the time to share your feedback and hope you’ll choose LateRooms again for your next stay.
Best wishes,
Rebecca
Easy site to navigate
2 november 2025
Antwoord van LateRooms.com
Hi Alison,
Thank you so much for your 5-star review! We’re really glad to hear you found the LateRooms site easy to navigate - that’s exactly what we want for our customers.
We really appreciate you taking the time to share your experience and we hope to you'll think of us when planning your next trip.
Best wishes,
Rebecca
Easy to find accommodation
Easy to find accommodation. Difficulty in making payment. On 3 attempt finally accepted
3 november 2025
Antwoord van LateRooms.com
Hello,
Thank you for taking the time to share your feedback. We’re really glad you found it easy to find the right accommodation, though we’re sorry to hear you had difficulty making the payment. We understand how frustrating that must have been.
If you’d like us to look into what caused the issue or if you need support in the future, please reach out to us at support@laterooms.com — we’d be happy to help.
Best wishes,
Rebecca
Nice hotel for the price.
Nice hotel for the price. A small suite 500 sf. w/comfortable setting.
2 november 2025
Antwoord van LateRooms.com
Hi Brad,
Thanks so much for your review! We’re really glad to hear you enjoyed your stay and found the hotel comfortable and good value for the price.
We hope you’ll book with LateRooms again soon!
Best wishes,
Rebecca
No receipt of amount paid is provided.
Booking all worked OK and no problems with the hotel or room. However no payment receipt is sent with the order confirmation that confirms the amount paid. The hotel queried if payment had been made on booking but I was unable to substantiate this as I only had a booking receipt and not a payment receipt. Seems a very odd thing not to provide and if you need a receipt for work etc I would go elsewhere.
2 november 2025
Antwoord van LateRooms.com
Hello,
Thank you for taking the time to share your feedback.
We’re really pleased to hear your booking and stay went smoothly, but we’re so sorry for the confusion around your payment receipt. We’ve now sent a copy of your receipt to you by email for your records.
We truly appreciate you bringing this to our attention. Having clear payment information is so important, and we’ll be reviewing our confirmation emails to make this process clearer for future guests.
If there’s anything else we can help with, please reach out to our friendly team at support@laterooms.com and we'll do our best to assist. We hope your next booking with LateRooms is completely seamless and enjoyable.
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi Philip,
Thank you for your 5-star review! We’re delighted to hear that you found booking with LateRooms quick and easy.
We really appreciate you taking the time to share your feedback and look forward to helping you plan another trip again soon.
Best wishes,
Rebecca
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