Booking all worked OK and no problems with the hotel or room. However no payment receipt is sent with the reservation confirmation that confirms the amount paid. The hotel can only give a receipt fo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Driving in areas on a whim can sometimes give unexpected delights. Chepstow was a pleasant surprise and The Three Tuns was great. The Castle carpark was right next door so easy parking to pay for,... Toon meer
Bedrijf heeft geantwoord
I needed an extension for my stay as we encountered an unforeseen issue when meeting up with family but unfortunately this hotel could not accommodate us so we had to wait in the car in the basement c... Toon meer
Bedrijf heeft geantwoord
I booked, then checked the confirmation email and realised the dates were for the wrong week. I cancelled via the 'cancel' button in the email and then made the correct booking (there was an 'apply' b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Reiszoekmachine
- ook in
- Hotel
Geschreven door het bedrijf
Whether you’re looking for a city break, a business trip or a last-minute airport hotel, you’ve come to the right place. At LateRooms, we’ve got hotels to suit everyone and every budget. We’re the place to come for last-minute hotel deals. If you need a room for tomorrow, we’ve got you covered. But that’s not all we do. Planning a trip away in a few months, or an epic road trip? We can help with that too. You can save 15% on thousands of hotel rooms by becoming a LateRooms member (psst, it’s free!). Pick from every hotel and room type – from luxury suites and spacious family rooms to spa hotels and cheap and cheerful crash pads. With over 100,000 hotels in the UK alone, you won’t find a bigger range of UK properties anywhere else. Plus, we’ve got a huge selection of international hotels, so you can swap London or Edinburgh for Paris or a beach holiday abroad.
Contactgegevens
Office LG.03, Cargo Works, 1 - 2 Hatfields, SE1 9PG, London, Verenigd Koninkrijk
- 0203 637 0812
- support@laterooms.com
- www.laterooms.com
3,9
Goed
2K reviews
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very noisy place between the hours of…
Very noisy place between the hours of midnight - 2 am, and 6am -9am. Hence not ideal if you on holiday. But other than that, it’s a lovely place. Very clean and ventilated.
28 november 2025
Antwoord van LateRooms.com
Hi Tamara,
Thank you for taking the time to share your feedback. We’re glad to hear you found the property clean, well-ventilated, and otherwise lovely.
We’re very sorry to hear that noise impacted your stay, and we completely understand how frustrating that must have been, especially during the early hours. We’ll make sure to pass your comments on to the property so they can consider ways to improve the guest experience.
Best wishes,
Rebecca
The booking process was terrible
The booking process was terrible; I thought I was being scammed. When that happened, I immediately canceled the reservation. I will never use this platform again.
27 november 2025
Antwoord van LateRooms.com
Hi Jose Pablo Lizano,
We’re very sorry to hear about your experience and completely understand how upsetting it must have been to encounter issues during the booking process. That’s certainly not the smooth and reassuring experience we want for any of our guests.
We’d like to help investigate what went wrong and ensure future bookings are straightforward. Please reach out to us directly at support@laterooms.com with any details about your booking experience, and we’ll do our best to assist.
Best wishes,
Rebecca
Ein Wochenende in Bad Neuenahr
Die Buchung war etwas kompliziert.
Hat aber dann doch geklappt.
Werde es später wieder versuchen.
25 november 2025
Antwoord van LateRooms.com
Hi Jürgen,
Thank you for sharing your feedback. We’re glad to hear you were able to complete your booking successfully, even if the process felt a little complicated at first. We’re always looking for ways to make the experience as smooth as possible for our guests and we'll keep striving to perfect it.
If you ever experience any difficulties with a booking in the future, our friendly support team is always happy to help. You can reach us on 0203 637 0812 and at support@laterooms.com.
We hope you’ll consider booking with LateRooms again for your next trip, and we’ll do our best to make it quick and easy!
Best wishes,
Rebecca
Cancelled less than 2weeks trip
Less than 2weeks before our London trip our apartment was cancelled with no explanation. Now we left waiting for a refund along with having to find somewhere else to stay. Will never use this website again.
23 november 2025
Review zonder uitnodiging
Antwoord van LateRooms.com
Hi Sarah,
We’re very sorry to hear about your experience. We completely understand how stressful and frustrating it must have been to have your booking cancelled so close to your trip. That’s certainly not the experience we’d want for our guests.
As LateRooms is a booking platform, cancellations are managed by the property or its managing agent. We’d like to help resolve this for you and ensure your refund is processed. Please contact us directly at support@laterooms.com with your booking details, and we’ll follow this up with the property on your behalf.
Thank you for bringing this to our attention, and we’re very sorry again for the inconvenience and disappointment caused.
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi G G Howard,
Thank you for taking the time to share your feedback. We’re really glad to hear that you felt your stay was good value for money.
We hope you’ll consider booking with LateRooms again in the future, and we’d be delighted to help you find the perfect property for your trip.
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi Heiner,
Thank you for your lovely feedback! We’re delighted to hear that you found a good price and that the booking process went smoothly.
We really appreciate you taking the time to share your experience and hope we can help you with your next stay.
Best wishes,
Rebecca
THE ROOM IS SO WARMING
THE ROOM IS SO WARMING. THE PRICE WAS EXCELLENT AND THE ONN STAFF ARE AMAZING
24 november 2025
Antwoord van LateRooms.com
Hi Margaret,
Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your room, found great value, and had such a positive experience.
We really appreciate you taking the time to share your feedback and hope we can help you find another perfect stay on your next trip.
Best wishes,
Rebecca
Unusual hotel
Unusual hotel, clean, friendly staff. Room a little small and tired (shower not great). Would stay again, great breakfast included).
16 november 2025
Antwoord van LateRooms.com
Hi Andrea,
Thank you for your lovely feedback! We’re so pleased to hear you enjoyed the friendly staff, clean room, and a breakfast that hit the spot. It’s certainly the little things that make a stay memorable!
We understand the room and shower weren’t perfect, but it’s great to hear you’d stay again. Your comments will be passed on to the property so they can continue improving.
We’d be thrilled to help you find the perfect room for your next trip. Please get in touch with us at support@laterooms.com.
Best wishes,
Rebecca
all went well
19 november 2025
Antwoord van LateRooms.com
Hi Peter,
Thank you for your 5 star review! We’re glad to hear that everything went smoothly with your booking.
We look forward to helping you with your next stay!
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi Sanaz,
Thank you for your lovely feedback! We’re delighted to hear you enjoyed the service you received and the location of your chosen hotel also.
We hope to help you with many more great stays in the future!
Best wishes,
Rebecca
Accommodation was wonderful
Accommodation was wonderful. Lovely room and setting. Check in was easy and host was helpful.
17 november 2025
Antwoord van LateRooms.com
Hi Aline,
Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed your room, the setting, and found check-in easy with your helpful host.
We look forward to helping you with more stays in the future!
Best wishes,
Rebecca
It was diabolical
It was diabolical! Totally pitch dark when I arrived. No information about how to find the pod. Didn't even know it was a pod! No answer from reception. Had no idea where toilet facilities or showers were. No response when I phoned. No water inside pod. Decided to just leave and drove 2 hours back home instead.
19 november 2025
Antwoord van LateRooms.com
Hi Maria,
We’re very sorry to hear about your experience. We completely understand how upsetting and frustrating it must have been to arrive with no guidance or support available. That’s certainly not the experience we’d want for our guests.
As LateRooms is a booking platform, check-in arrangements and facilities are managed directly by the property. We’d like to help by raising your concerns with the property’s managing agent so they can investigate your experience. Please contact us at support@laterooms.com with your booking details, and we’ll follow this up on your behalf.
Thank you for bringing this to our attention, and we’re very sorry again for the distress this caused.
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi David,
Thank you for sharing your feedback! We’re so pleased to hear you we're happy with your room and enjoyed the friendly hospitality during your stay.
We really appreciate you taking the time to let us know, and we’d be delighted to help you find your next stay whenever you’re ready.
Best wishes,
Rebecca
Booking
Not been yet going at the end of the month. Booking was easy the only thing I would mention is that they tell you where the car parking is. But don't say if you get a discount when staying in the hotel.
16 november 2025
Antwoord van LateRooms.com
Hi Janette,
Thank you so much for your lovely review. We’re really glad to hear that you found the booking process easy.
Thank you also for your comment about parking information. We’ll review the listing to make sure all details are present and clear.
We hope you have a fantastic stay later this month, and if you need anything before your trip, our team is always here to help at support@laterooms.com.
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi Ian,
Thank you for your great review.
We’re really glad to hear you found availability quickly and at a good rate too. That’s exactly what we aim to deliver!
We hope we can help you again with your next booking.
Best wishes,
Rebecca
Great county pub with modern room. A great find.
I was very skeptical as this was a true late booking. However it all worked brilliantly. The rooms are slightly separate to the pub so no noise leaks from the bar. The room was modern, clean and had everything I needed. I was able to eat in the bar as well. Thoroughly recommended.
16 november 2025
Antwoord van LateRooms.com
Hi Freya,
Thank you so much for your lovely review.
We’re really glad to hear everything went smoothly with your booking. It’s great to know you were pleased with your room and appreciated the convenience of being able to dine in the bar too.
We really appreciate the recommendation and hope we can help you again on your next trip.
Best wishes,
Rebecca
easy to use.
5 november 2025
Antwoord van LateRooms.com
Hi Gerard,
Thank you so much for your review. We're really glad to hear you found LateRooms easy to use — that’s exactly what we aim for!
We hope we can help you with your next trip soon.
Best wishes,
Rebecca
Ten pounds difference
You charged me £56.88 and the Ibis said the room was 46.88. £10 difference is a lot.
15 november 2025
Antwoord van LateRooms.com
Hi Josephine,
Thank you for your feedback. We've very sorry for the disappointment regarding the price of your stay. We completely understand your concern that a difference of £10 is significant, and it’s important to us that you feel confident in the value you receive when booking through LateRooms.
LateRooms works with a number of trusted partners to provide access to different rates and room types, which can sometimes vary from the prices available directly with the hotel. However, we do offer a Best Price Promise. If you find the same stay cheaper elsewhere within 24 hours of booking, you can submit a claim and we’ll refund the difference.
We’d be very happy to look into this for you. If you could email your booking details and evidence of the lower rate available to support@laterooms.com, we’ll review it right away.
Thank you for bringing this to our attention.
Best wishes,
Rebecca
Hotel was supposed to be wheelchair…
Hotel was supposed to be wheelchair accessible, i couldn't access the bathroom sink, the loo was literally blocking the way. Very, very small bathroom and WALK in shower 🤯
Very very disappointed. I had driven a few hours from home thinking I had everything sorted, to the hotel being completely wrong, thank god i was given a refund. Still awkward having to find another hotel didn't get one till well after 8.30pm
13 november 2025
Antwoord van LateRooms.com
Hi Lena,
We’re really sorry to hear about the experience you had, especially after travelling such a long way and arriving to find that the room didn’t meet your accessibility needs. We completely understand how frustrating and stressful that must have been, and it’s certainly not the experience we want for any of our guests.
As a booking platform, we rely on the accessibility information provided by each property, but we take situations like this very seriously. We’d really appreciate it if you could reach out to us at support@laterooms.com to share your booking reference and any details about the room you were given, so we can raise this with the property’s managing agent to ensure it’s properly reviewed.
We’re glad the hotel were able to refund you, but we’re very sorry for the inconvenience and the difficulty you faced finding alternative accommodation so late in the evening.
Thank you for bringing this to our attention.
Best wishes,
Rebecca
The hotel is perfect room is lovely goal perfection
The hotel is perfect room is lovely staff ( reception and dining room ) are excellent and friendly meal was exceptional all great!!
4 november 2025
Antwoord van LateRooms.com
Hi Donald,
Thank you so much for your lovely review! We’re delighted to hear that you had such a great stay. It sounds like the team at the hotel really made you feel welcome.
We really appreciate you taking the time to share your experience, and we hope you’ll think of LateRooms again when planning your next trip.
Best wishes,
Rebecca
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