Booking all worked OK and no problems with the hotel or room. However no payment receipt is sent with the reservation confirmation that confirms the amount paid. The hotel can only give a receipt fo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Driving in areas on a whim can sometimes give unexpected delights. Chepstow was a pleasant surprise and The Three Tuns was great. The Castle carpark was right next door so easy parking to pay for,... Toon meer
Bedrijf heeft geantwoord
I needed an extension for my stay as we encountered an unforeseen issue when meeting up with family but unfortunately this hotel could not accommodate us so we had to wait in the car in the basement c... Toon meer
Bedrijf heeft geantwoord
I booked, then checked the confirmation email and realised the dates were for the wrong week. I cancelled via the 'cancel' button in the email and then made the correct booking (there was an 'apply' b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Reiszoekmachine
- ook in
- Hotel
Geschreven door het bedrijf
Whether you’re looking for a city break, a business trip or a last-minute airport hotel, you’ve come to the right place. At LateRooms, we’ve got hotels to suit everyone and every budget. We’re the place to come for last-minute hotel deals. If you need a room for tomorrow, we’ve got you covered. But that’s not all we do. Planning a trip away in a few months, or an epic road trip? We can help with that too. You can save 15% on thousands of hotel rooms by becoming a LateRooms member (psst, it’s free!). Pick from every hotel and room type – from luxury suites and spacious family rooms to spa hotels and cheap and cheerful crash pads. With over 100,000 hotels in the UK alone, you won’t find a bigger range of UK properties anywhere else. Plus, we’ve got a huge selection of international hotels, so you can swap London or Edinburgh for Paris or a beach holiday abroad.
Contactgegevens
Office LG.03, Cargo Works, 1 - 2 Hatfields, SE1 9PG, London, Verenigd Koninkrijk
- 0203 637 0812
- support@laterooms.com
- www.laterooms.com
3,9
Goed
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van LateRooms.com
Hi Joe,
Thank you for your great feedback. We’re really pleased to hear you found LateRooms efficient and accessible. That’s exactly what we aim for!
We hope to help you again on your next stay.
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi Louise,
Thank you for your lovely feedback. We’re really pleased to hear you're happy with our services.
We hope to help you again with a future stay.
Best wishes,
Rebecca
I needed an extension for my stay
I needed an extension for my stay as we encountered an unforeseen issue when meeting up with family but unfortunately this hotel could not accommodate us so we had to wait in the car in the basement carpark for 2 hrs. We are grateful to the member of staff for extending the car parking though . At least we didn’t have to wonder the streets . Unsure if we would use this hotel again though unfortunately.
20 december 2025
Antwoord van LateRooms.com
Hi Mr Parr,
Thank you for your review. We’re sorry your stay couldn’t be extended on this occasion and that the situation has left you feeling unsure about booking at this hotel again.
We hope you’ll consider using LateRooms for your future trips, and we’d be happy to help you find the right stay next time.
Best wishes,
Rebecca
Betrügerische Preisangabe
Mehrfach mit unterschiedlichen Zugängen und Namen versucht, Ergebnis immer gleich: es wird ein Preis angezeigt, der sich kurz vor dem Abschluss von 75 auf 99 Euro ändert. Jedes Mal !
20 december 2025
Review zonder uitnodiging
Antwoord van LateRooms.com
Hi H. Stelter,
Thank you for taking the time to share your experience. We’re really sorry for the frustration caused by the price changing during your booking. Prices shouldn’t change once selected unless extra services are added, so we completely understand how upsetting this must have been.
If you could send us any screenshots and your booking details to support@laterooms.com, we’ll look into this further.
Thank you again for letting us know, and we hope we can make things right.
Best wishes,
Rebecca
I found great deal which was extremley…
I found great deal which was extremley simple to book on website. This is perfect for my husband and I as we both work hard and our rotas are changed about so getting break together is what makes late rooms convieniant for us
18 december 2025
Antwoord van LateRooms.com
Hi Maria,
Thank you so much for your lovely review. We’re really pleased to hear you found a great deal and that booking was simple and straightforward.
It’s wonderful to know LateRooms helps make it easier for you and your husband to plan time away together around busy and changing schedules. That’s exactly what we’re here for.
We hope you have a fantastic break and look forward to helping you again in the future.
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi Gavin,
Thank you for your feedback! We’re really pleased to hear you had a great experience.
We hope to help you with another stay very soon.
Best wishes,
Rebecca
Lovely Hotel good check in good price…
Lovely Hotel good check in good price and nice room will definitely stay again
Had to leave early so they packed me a delicious sandwich which I enjoyed on the plane
13 december 2025
Antwoord van LateRooms.com
Hi Laurence,
Thank you so much for your lovely review. We’re really pleased to hear you enjoyed the hotel, found check-in smooth, and felt it was great value for money.
It’s fantastic to know you’d happily stay again, and we’d love to help you with your next booking.
Best wishes,
Rebecca
Sehr günstiger Preis
Sehr günstiger Preis, schnelle und unkomplizierte Abwicklung von Buchung und Zahlung
10 december 2025
Antwoord van LateRooms.com
Hi Heino,
Thank you for your wonderful feedback! We’re so pleased to hear that you found a great price and that the booking and payment process was quick and straightforward.
We look forward to helping you with your next stay!
Best wishes,
Rebecca
So easy to book and the guest house was…
So easy to book and the guest house was excellent
5 oktober 2025
Antwoord van LateRooms.com
Hi Maria,
Thank you so much for your lovely feedback! We’re thrilled to hear that booking was easy and that you enjoyed your stay at the guest house.
We look forward to helping you with your next trip!
Best wishes,
Rebecca
Excellent place to stay and staff very…
Excellent place to stay and staff very friendly, we arrived at 1am and no stress with booking info room
8 december 2025
Antwoord van LateRooms.com
Hi Scott,
Thank you for sharing your experience.
We’re delighted to hear that your late arrival went smoothly and that the staff were friendly and helpful too. We're so pleased you enjoyed your stay!
We hope we can help you with your next trip soon!
Best wishes,
Rebecca
Easy to use page sorted in minutes…
Easy to use page sorted in minutes cheap room sorted cheers
7 december 2025
Antwoord van LateRooms.com
Hi Ben,
Thanks so much for the great review! We're really glad to hear everything was quick and easy for you, and that you found a great deal too.
Hope we can help you again next time you're planning a trip.
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi David,
Thanks so much for your lovely review. We're really glad to hear you found a great hotel at a competitive price. That's just what we aim for!
We’d be delighted to help with your next trip too.
Best wishes,
Rebecca
I BOOKED A ROOM AND IMMEDIATELY…
I BOOKED A ROOM AND IMMEDIATELY CANCELLED BUT NO REFUND
3 december 2025
Antwoord van LateRooms.com
Hi Tyler,
Thank you for taking the time to share your feedback. I’m really sorry for the frustration this experience has caused.
I’ve checked your booking, and it was made under a non-refundable policy set directly by the property. With this type of booking the hotel doesn’t allow refunds once the reservation is confirmed, even if the cancellation is immediate.
I completely understand how disappointing that must feel, and I’m sorry for the inconvenience caused.
Best wishes,
Rebecca
Would highly recommend
Quality choice hotels at a bargain price. Website is easy to use.
4 december 2025
Antwoord van LateRooms.com
Hi Rachel,
Thank you for your wonderful review! We’re delighted to hear you enjoyed the quality of our hotels and found our website easy to use. It’s great to know you were able to find a bargain too!
We look forward to helping you with your next trip.
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi Trish,
Thank you so much for your lovely review! We’re really glad to hear you found LateRooms easy to use and spotted some great deals. That’s exactly what we aim to deliver!
We hope we can help you again on your next trip.
Best wishes,
Rebecca
very poor no further communication from…
very poor no further communication from you or the Hotel
29 september 2025
Antwoord van LateRooms.com
Dear Patrick,
We are very sorry to hear about your experience and want to sincerely apologise for any frustration caused.
We attempted to update you regarding your booking, but unfortunately, an earlier message was sent to wrongly to an internal contact address, which contributed to the lack of communication. Please be assured that we are liaising with the property on your behalf as promised.
We appreciate your patience and understanding, and we hope to resolve this matter for you as quickly as possible.
Best wishes,
Rebecca
easy website to follow
29 november 2025
Antwoord van LateRooms.com
Hi Linda,
Thank you so much for your lovely review. We’re really glad to hear you found our website easy to use. That’s exactly what we aim for!
We hope we can help you with another smooth booking experience again soon.
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi Scott,
Thank you for your review.
We’re glad to hear you found booking with LateRooms easy and quick!
We look forward to helping you with your next trip.
Best wishes,
Rebecca
Antwoord van LateRooms.com
Hi Mike,
Thank you for your great review. We’re really pleased to hear you found our website easy to use. That’s exactly what we aim for!
We look forward to helping you with your next booking soon.
Best wishes,
Rebecca
0/0 SHOCKING
Received confirmation from LateRooms.com and the hotel. For some reason I couldn't pay online. Called the hotel and spoke to a school girl who told me that the hotel was already fully booked for my chosen dates. She said she would make a note and get the owner to call me. No phone call was made. Is this site a scam?
30 november 2025
Antwoord van LateRooms.com
Hi John,
We’re very sorry to hear about the issues you experienced. We completely understand how frustrating and worrying it must have been to receive your confirmation email but then be informed the hotel is fully booked, and to not receive a follow-up call as promised. That’s certainly not the experience we want for any of our guests.
As LateRooms is a booking platform, availability and payments are managed directly by the property or their managing agent. We’d be happy to help investigate what went wrong and support you with a resolution. Please contact us at support@laterooms.com with your booking details, and we’ll follow this up for you.
Thank you for bringing this to our attention, and we’re very sorry again for the distress this caused.
Best wishes,
Rebecca
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