Laura Canada Reviews 

I purchased a pair of pants from Laura for about $101. Because my size wasn't available in-store, they were ordered online and shipped to my home. When I finally wore them on vacation, I discovered the zipper would not stay up after only a few hours of wear. While I understand the return policy, this was clearly a product defect. What disappointed me most was customer service's unwillingness to take responsibility or stand behind the quality of the product. Based on this experience, I won't be shopping at Laura again.

My sister and I always have gone into Laura plus in the Hamilton, Limeridge Mall. Almost every time this older European sales person follows us around, and looks us up and down! She seems to have the same snooty attitude with others. We both have spent hundreds on coats, jackets, wedding attire and we feel we should be greeted and assisted when we shop there.

I went to the Laura store at the Prairie Mall in Grande Prairie, Alberta, and I had little time due to having to catch a community bus which leaves at one scheduled time. I knew what I was looking for, and a lovely representative came up to help me. She grabbed what I needed, the right size and style, got me into a fitting room asap, I tried them on and they fit and looked great. I love the pants! I asked Olga her name, because she was outstanding. I will certainly be going back when I get another chance. Also, I know from experience years ago, that the clothing in any Laura store is of extremely good quality, and suits any age.

PLEASE DO NOT PURCHASE FROM LAURA OR MELANIE LYNE -- They have changed their return policy and clearly don't believe in their own items. The policy is absurd. I waiting to hear when the company goes belly up!

Purchased a pair of jeans that are made 2 sizes bigger and requested an exchange for a smaller size and they refused and said FINAL SALE when they don’t mention that the sizing is made Large!

30 years of purchasing from Laura and Melanie Lyn and this will be my LAST PURCHASE because of refusing to exchange to a small size for an item that cost $28.99

I have been a Laura/Melanie Lynn customer for many years and have considered them a midrange ladies wear store with good selection where I have found nice pieces.

I learned today of a change in the return policy - unless you pay full (overinflated) price for an item, only store credit applies and only if returned within 14 days.

I presume with this kind of customer return policy the intent is to bring down their reputation to discount store.

If I could rate them a zero I would. Terrible experience with their “final sale” policy. I purchased online and it was too small. I have been able to return before and have it returned to gift card. This time it was strictly enforced and I was reprimanded by head office after voicing my opinion on their “final sale” policy. No customer service and no loyalty. Shame on Laura Canada, won’t be shopping there again. Way to build loyalty.

I ordered a dress in two sizes as they said I would need a 14 but thought that crazy so I ordered a 12 which was still too big. Quality of material poor. I went to return at store they said it was past return date of 10 days which my email receipt said 14. And it was within the 14 days. The ladies at Sherwood park are definitely not helpful and I will never shop there again. I guess our goodwill store will get 2 dresses. So disappointed in the store Laura as a whole I definitely will never shop at Laura again.

If I could give this company a zero I would, I bought a dress from them that was damage, by the way most of their dresses are cheap quality, please for person looking to buy graduation or prom dresses, look elsewhere, do not buy their dresses. They only gave me a gift card while the dresses are sitting in the store with rip. I even showed one of the worker the rip in a few of the dresses. They have no empathy for no one. My daughter was so sad, as it was the Monday and I did not have a backup dress for her graduation on the Wednesday.

I was shopping at the Laura store at Bayshore in Ottawa when, much to my surprise, a man walked into the women’s change room and sat down. He stayed outside the cubicle his partner was in but within the hallway of the small dressing room in front of the cubicles, while I and others were trying on dresses and coming out of the cubicles to use the three-way mirrors, adjust fit, do up zippers, etc. He had full view of every woman coming out of a cubicle in clothing that they may or may not have felt comfortable in. So awkward, I left. Since when were men allowed inside the change rooms in women’s clothing stores? I would have thought a women’s clothing store would want to ensure their change rooms were safe spaces for women, both physically and mentally. (Please note I am completely comfortable with anyone who identifies as a woman using such change rooms.)

Incredibly cheap material. Ridiculously small. Every item arrived wrinkled beyond repair. Item was soaking wet as they wrapped it in tissue paper and tossed in a single ship bag.
You have to pay 10$ to return each item.

I was shopping at Laura in Cross Iron Mills Mall Calgary, and found a pair of pants marked with a red tag for $69.99, regular $99.99. I went to pay for them but the manager would not honour the ticketed price and was quite rude about it. Very poor customer service.

I’d like to complain about how badly and unethically I was treated by customer service. I bought two dresses online and I was unable to get them back to a store within the 21 day return period. I was three days over, and they refused to give me a refund. I am a senior on disability and not able to get around with a car to get out to Laura‘s, which is a long way from where we live in Calgary and I explained all this to a few staff and nobody was willing to work with me. Everyone was very rude and just said no, this was their policy and there’s no exceptions. I think it is very terrible the way that seniors get treated these days.

Never ever buy through this company. They sell products that don’t fit. You have to return them your self to China at your own expense. Don’t risk it. Buy through a trusted merchant.

Hier, ma mère et moi sommes allé à la boutique Laura à Laurier Québec afin de trouver sa robe de mère de la mariée. Nous avons été servi par Ikram, et c’était de loin notre plus belle expérience shopping depuis des années. Le choix de robe pour toutes les tailles et tous les goûts était impressionnant, la qualité des vêtements aussi à un prix tout à fait raisonnable et le service vip que nous a offert Ikram a aussi fait toute la différence. Elle a tout de suite compris nos besoins, nous a donné un avis honnête et a su mettre en valeur la silhouette de ma mère. C’était notre première visite à la boutique et assurément pas la dernière. Merci Ikram, et merci à Laura Canada de savoir sublimer les femmes de tous âges et de toutes tailles et formes. Ma maman sera assurément magnifique et en confiance pour ce jour si important.

I have been a Laura online customer for several years and have been so pleased with customer service and the quality of my purchases that I have referred family and friends to Laura Canada. In the past year Laura removed the petite size option which helped with fitting. In addition, Laura's return policies changed. Formerly, I was able to exchange a sale item for a similar item in an alternate size. Not now. This will be my last online purchase from Laura. Laura used to appreciate their customers but it is obvious this is no longer the case.

I have always had a good experience at Laura Canada's women's clothing stores,

i love going to the Langley, BC store. The staff are very friendly and helpful. The manager is awesome.

I found good sales on plus size clothing. The staff was helpful and friendly, bringing other sizes to my dressing room. Yes, most clothing is a synthetic material but is much quality than other stores. I have clothes I bought at Laura’s years ago that I still wear.
The staff did not bother me but let me browse on my own but did ask if they could help me and took my choices to a dressing room.

A young lady in the Kelowna BC Laura’s store named “Bianca” was by far the most helpful and pleasant sales rep ive have ever had help me.
I was trying to find a dress to wear to my daughters wedding and Bianca bent over backwards to accommodate me. She was patient, honest and so very aware of what suited me!! She really made me feel special and important! Bianca is a credit to the store!!!