Laura Canada Reviews 

I bought a dress for my daughter. I kept all the tags on it and had the receipt. I went over the 21 day period. They refused to let me exchange, get a credit or a refund. The dress was full price. It was not a clearance item or on sale. I even asked to get a different size. They said the policy is no refunds, no exchange and no credits. It is so upsetting since I have bought a lot and I feel even if I did not, I should be able to get a credit. I emailed the store and they also did not agree to do anything. So frustrated and disappointed

I purchased a shirt a few days ago from a Laura store but when I got it home it didn't match what I needed it for. My daughter tried to return it for me today, but despite me calling the store and confirming that she could return it without my card as I was told the refund would be "automatically applied" back to my card, they told my daughter that they needed my card. She then asked for the shirt back so I could deal with it later, but the sales lady said it was too late because she put it on a gift card. My daughter called me about this and I told the lady that I did not want a gift card as this is not a store I shop at- I was told it was too late. I asked for it to be reversed, but she declined. I asked to just buy the shirt back with the gift card and then I would return it, but she said the money would have to go back to a gift card. She told my daughter to just buy something from the store and then sell it myself- seriously... that's complete BS. She then said that there was nothing to be done about it and to just take the gift card.

Well now I ABSOLUTELY will never shop there again. Ever. You basically forced me to have to buy something from you again as you refuse to give my money back (might I add that this shirt was close to $100) because you jumped the gun and issued a gift card rather than just giving the shirt back for me to deal with another time. Your solution was for me to buy something else and then try to sell it myself- great customer service (that's 100% sarcaatic).

I do not like being forced to do things, and it is well within my right to return items to your store for my money back, as per your OWN return policy.

Note to everyone else- do NOT shop at Laura unless you are 100000% sure that you will never need to return the item. Their customer service is terrible and they will not stand by their own policies.

Got the same condecending remarks as Rose B. Apparently they know better what fits than I do. Had them delete my account. Will not be shopping there anymore as they have nothing that fits.

Customer Service is terrible, and if you live in a remote location, don't try and return anything. They will not let you return via Canada Post, and if you don't have a FedEx drop off in your community, you're SOL. The customer service representative was rude and refused to assist with the return. These Canadian businesses then wonder why you shop in the US. Will never buy another garment from Laura or Melanie Lyn!!!! Such a bad experience.

I purchased the navy knot satin clutch (item #122088 for $58) at the end of August for my son's wedding, which took place Oct 19. The clasp was extremely tight and hard to open. After opening it twice that day, the side of the purse separated from the frame, causing it to hang open. I tried to return it to the store, knowing it was past the return date, hoping I might be offered a credit note for obviously defective merchandise. "Nothing we can do". I told her to throw it in the garbage, because that's what it was, but salesperson repeated that she couldn't keep it, couldn't throw it away... Selling me an item that was useful for less than an hour? No problem. I've purchased from Laura for years, but this makes me question the quality of the rest of the merchandise they sell as well. Very disappointed with this response.

I bought a dress on line and it could not be pulled over the head. At the store they could see the problem but wouldn’t offer any compensation because it was final sale. Was told I should take it to a seamstress to have it fixed. Ridiculous solution to a brand new purchase. Very disappointed in this store and how I was treated.

Je suis une cliente régulière du magasin Laura et Mélanie Lyne depuis plusieurs années..la compagnie me donne un titre VIP car je m habille la plupart du temps de chez eux.
Je trouve que les prix des vêtements ont augmenté de façon exagérée et les soldes sont au compte goutte..
La nouvelle politique que le retour de la marchandise est seulement sur carte cadeau est un manque de respect à la clientèle, aussi la politique de vente finale si le morceau est liquidé à 50%!
Mon expérience pour un retour avec la gérante du magsin Laura du carrefour Laval était affreuse, elle a été sec, sans aucune empathie..sans respect, me parle d un ton sec car j ai demandé de faire un échange d un article soldé .
Je ne mets plus les pieds au magasin Laura du carrefour Laval.
Dommage!

Loyal Laura Petite customer. I sent an email after noticing petite sizing removed online and was shocked at the abusive, condensing repsonse that I was mistaken believing I could only wear petites. I was told all women can wear regular sizes.As a 5 foot woman, the pant length is not the only issue! I will never shop Laura again !!'

I had purchased a dress for an upcoming wedding. While purchasing the dress I followed the size guide. I ordered the suggested size 16, when I received the dress it was huge on me . I called customer service line to ask if I could could exchange for a smaller size as it was final sale item. I was told I can exchange the dress but only in store. The closest store with the dress is almost two hours away. They have the smaller size in stock online but refused to do an online exchange and when I asked if it could be ordered to my closest store in my town I was also denied. I wasn't asking for my money back and was even willing to pay the shipping to get the dress in the proper size. I will never purchase another item from Laura and I will advise friends and family members not to as well. A store that is "suppose" to be higher end ,has the most ridiculous online exchange policy. I am now stuck with a dress that I cannot wear.

Hello,
My online experience was the worst Ive ever had. Purchased 4 blouses on sale and they did not look good so when I tried to get a store credit, I was refused! What an completely out of touch policy and I will never shop at Laura’s again! I completely agree with the other review that predicted Laura’s bankruptcy because their online purchases can’t be returned for a store credit. Furthermore, it is NOT clearly written that final sale cannot be returned.

I need to buy a petite dress and now they don't sell them anymore. Absolutely ridiculous. i wont be back

Very disappointing to know that Laura ended the Petite collection.

I depended on Laura for petite dresses and pants without the added cost of alterations. Now they have discontinued all petite sizing. Goodbye Laura. No reason for me to shop there anymore.

Absolute Bullshit! No separate petite section. Can’t even find an email on mobile website to complain. Won’t be shopping there every again!

I recently found out I am not able to get petite sizing at Laura anymore. First it was the petite section was no longer. They mixed it in with regular so if you go to a store you have to search everywhere. This didn’t happen to the plus size. The excuse was that petite women would often go to the regular section so why not mix it in. Yikes. So then I started shopping Laura online which was ok but there was a separate designation for petites. A sales woman at one of the stores I would frequent told me that if people like me don’t attend in person then the stores will no longer exist. Well in a way I do see the logic in that. However, after 40 odd years of shopping at Laura for petite clothing, it’s not working for me as now they don’t even show petites online. I’ve sent two emails and no answer. I phoned and waited for at least 20 minutes to speak to someone about the changes. She said all you have to do online is key in the search bar petite dresses, tops etc. I have done that and when I click on an item it shows regular sizing so how am I to know if it is petite or not? It’s a big waste of my time and super disappointing for me a very loyal customer over the years with lots of my money spent at Laura. It’s a sad day in Canada for petite women. But fortunately there are other petite stores for women with whom I will spend my money!

The Laura Petite line was my go to given I am short-waisted. Regular fit does not sit well on my waist/hips. Beyond disappointed....

I would have given Laura a better rating if they haven't decided to discontinue their Petites line. For years, I have been able to shop online at Laura. ca, knowing the Petites line clothing would fit me well. Now, all of a sudden, they decided to drop the petites line but keep the regular and Plus size?? They are basically telling me to shop elsewhere!

VERY disappointed with Laura's decision to drop their petite clothing. Their rationale doesn't hold water because they are still carrying their "plus" line. Regular clothes do NOT fit short women.

Not happy about eliminating petit section. This is the only reason I shop there

Whoever decided to eliminate the petite section has no idea what fitting issues petite women have. We cannot buy a regular sized dress, but in a smaller size. We, petite women, have a smaller frame. Our back length is less than the average woman. Thus, any regular sized dress will be too long from the waste to the shoulders. This would neccessitate taking that dress to a seamstress, to shorten the back to waste length, if possible. Also, most tops will be too long in the sleeves, and too wide in the shoulders, and too broad in the hips.