Layered Lounge Reviews 

Beautiful high quality products. Quick and friendly service.

Great love the service and product thank you so much.

I have not received my order yet - ask me when I do

Beautifully crafted. A stylish way to put away things in the house without making it to busy. Love it.

Honestly the most beautiful gift wrapping! I ordered from Layered Lounge last year and it didn’t disappoint. Quality is the best. I’ve also previously had decorations and they still look amazing!!

Wow, that’s all I can say really. It’s so refreshing to get great service and an amazing product, delivered with care. Thank you.

Beautiful durable item. Just the right size. Always delivered promptly. Have never had any problems with this Company.

I ordered several rattan pieces from them recently and I absolutely love them. Such great quality and speedy delivery. Customer service team was very nice when I hadn't realised that my item was on pre-order. I am so glad I waited though because it is stunning. Will definitely be returning for my Christmas decorations this year!

I have purchased from Layered Lounge several times and only had to return one item as it was far too large. It was my error but did feel the postage to return was a little high.

All of my rattan is so beautifully crafted and well worth the expense.

Customer service is responsive and accommodating.

The customer service from this company is excellent. I made an error when placing my order, which I only noticed after the delivery arrived. I contacted Jo, who resolved the issue quickly and even dispatched the replacement before the return had been received. Both the products and the service have been outstanding.

The table we bought looks great. Layered lounge were also really good at sorting out a small issue we had with it, which might have happened in transit.

Fantastic customer service. Above and beyond! Thank you so much for going the extra mile. One very happy customer 😃

Layered Lounge has transformed my Christmas décor this year. The ceramic trees, and candle houses are absolutely beautiful and feel so unique. Friends and family keep asking where everything’s from. Gorgeous products, excellent service and a brand I’ll definitely keep returning to.

We travelled down from Chester to visit the Layered Lounge showroom as we wanted to try out some chairs and a table before ordering.
Rhiannon, Jo and Alex went above and beyond to help us pick the perfect table and were so patient and helpful. An absolute first class service from such a friendly, lovely team.
The communication since our order has been fantastic too and Rhiannon even managed to arrange for the chairs to be delivered before Christmas, which was the cherry on top of an already great experience.
The items are beautifully made and we can’t wait for our new chairs to be delivered! Thank you so much Rhiannon, Jo and Alex for your help - we really appreciate you and will definitely be ordering from Layered Lounge again in the future!

**Update, this did get resolved by Rhiannon in the end but LL should have acted quicker. Products are good, so no complaints there**

You asked me to review LL even though I am yet to receive all my order -- so here it is:

- I made a large order (£695) on LL
- In my order notes, I specifically requested LL arrange a Saturday delivery. This is because I work 5 days a week in the office.
- LL only contacted me about the Saturday delivery request once the order had already been dispatched via DPD. They said it would cost £15 to upgrade.
- By that time, I had paid extra to upgrade the delivery to Saturday myself via the DPD app, although it only cost £10 - interesting discrepancy. I sent an email back to LL noting this, hoping they would confirm directly with DPD as well. They did not, clearly.
- On Saturday, I stayed at home waiting for my DPD delivery slot. As it happened, I had another DPD delivery that day from another retailer - this was successfully delivered, but no news on the LL order. Called DPD. They insisted it would be delivered that day ie, Saturday. It was not. On Sunday, I called again. Went through the same rigmarole. You are 'worrying for nothing', the DPD customer services rep exclaims, as I express my doubts. No delivery, again, on Sunday.
- On Sunday evening, I email LL to explain I am travelling next week. Given DPD had messed up, could they recall the order to sender, I ask? On Monday, LL customer services respond to say "sorry for the problems, but no you need to request return to sender yourself via the app". So then I speak to DPD - "no", they also say, the sender, needs to do that. I email LL customer services to relay this information. Silence, no response from LL.
- Monday passes, no delivery or delivery attempt.
- Overnight, my travel plans are cancelled and miraculously DPD send a delivery slot Tuesday. Finally, I think (naively), this nonsense will be over. BUT NO! Only half the order arrives, no explanation. I've emailed LL, silence again.

Now, I am quite sure that DPD's incompetence has a large part to play in this, but it is the role of LL customer services to help with managing that. Especially, you might think, with a relatively high value order. Well clearly that threshold has not been met. Delayed responses, no courtesy calls, no solutions. You want good reviews? Then take responsibility for the whole supply chain, it does not end when the parcel leaves your warehouse.

always fabulous items impeccable service and goods are well wrapped for delivery

Great after sales service. Fast efficient no hassle return. Pleasure to deal with and will use again.

I’m delighted with my purchases from Layered Lounge, all the products are exactly as described and the quality is excellent. They arrived quickly and were beautifully packed. I had a problem with my order but the customer service team was quick to respond and resolve the issue, they were incredibly helpful and I’m very impressed with their service. I would highly recommend Layered Lounge to anyone and will definitely be ordering again.

I would unfortunately avoid ordering from this company. I ordered a table lamp which, when it arrived, had several noticeable defects. I immediately emailed them with photos, and asked them either to send a replacement lamp or (if there were no more lamps in stock) advise what discount they were able to offer. Almost a month later and I have received no response whatsoever, despite several chasers. In short, there has been a total absence of customer service.

UPDATE: following the suggestion below that they had no emails from me, I emailed yet again and have had no response. They plainly have my name and details on their system, as I keep getting asked to post a review!

I ordered Christmas decorations - the decorations I received had faults but customer service couldn’t have been more helpful. I emailed them and received a call the next day, they sent out replacement decorations before I returned the faulty decorations so it didn’t delay me putting up my tree, and the replacements were absolutely perfect - my tree looks amazing. Thank you so much!