Honestly the most beautiful gift wrapping! I ordered from Layered Lounge last year and it didn’t disappoint. Quality is the best. I’ve also previously had decorations and they still look amazing!!
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I ordered several rattan pieces from them recently and I absolutely love them. Such great quality and speedy delivery. Customer service team was very nice when I hadn't realised that my item was on pr... Toon meer
I have purchased from Layered Lounge several times and only had to return one item as it was far too large. It was my error but did feel the postage to return was a little high. All of my rattan... Toon meer
Beautiful durable item. Just the right size. Always delivered promptly. Have never had any problems with this Company.
Bedrijfsgegevens
- Meubelwinkel
- ook in
- Woonwinkel
Geschreven door het bedrijf
Layered Lounge is a British interiors brand offering beautifully considered furniture, homeware and decorative accessories for modern living. Our thoughtfully curated collections bring together timeless design, natural materials and understated luxury, helping you create a home that feels effortlessly stylish and uniquely yours. Discover everything from marble and travertine coffee tables, wood furniture and elegant upholstered seating to handcrafted rattan baskets, Portuguese stoneware, luxury cotton bedding, realistic faux flowers and seasonal decorations. We believe beautiful interiors should be both inspiring and liveable. With an emphasis on quality, craftsmanship and enduring style, we carefully select pieces that bring warmth, texture and character to every room. Whether you're refreshing a single space or furnishing an entire home, Layered Lounge makes creating a beautifully layered home feel effortless. Discover more at layeredlounge.com
The Layered Lounge Difference
Geschreven door het bedrijf
- Beautifully Considered Interiors
- We believe a beautiful home is created through thoughtful layers of furniture, texture and detail. Our collections combine timeless design with contemporary style, helping you create interiors that feel both elegant and effortlessly liveable.
- Quality Materials & Craftsmanship
- From natural rattan and beautiful marble to Portuguese stoneware, cotton bedding and carefully selected furniture, we focus on quality materials, considered craftsmanship and pieces designed to be enjoyed for years to come.
- Furniture, Homeware & Finishing Touches
- Discover a curated collection of sofas, dining and occasional furniture, rattan storage, tableware, lighting, bedding, faux flowers and decorative accessories. Everything you need to bring warmth, character and individuality to your home.
- Shop With Confidence
- We're committed to making shopping for your home a pleasure. From helpful customer service and clear delivery information to our 30-day returns policy, we want you to feel confident choosing Layered Lounge.
Contactgegevens
Unit 8, Anamax Industrial Estate , SL9 7FH, Gerrards Cross, Verenigd Koninkrijk
- 01753 883862
- info@layeredlounge.com
- www.layeredlounge.com
Discover Layered Lounge
4,5
Uitstekend
58 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
WRONG AND DAMAGED ITEM SENT -ZERO CUSTOMER SERVICE
I received my order yesterday, one item was broken and another is completely different to the item I ordered. I have emailed three times and telephoned three times - zero response other than automated email acknowledging they’ve received my message.
I will happily return the items but most certainly not at my cost although how I arrange this without paying is something of a mystery as they do not respond despite their claim to deal with queries within a few hours! I will certainly not be using this company again and will need to contact my bank in the event they continue to ignore me.
20 januari 2023
Review zonder uitnodiging
Antwoord van Layered Lounge
Hello Deborah, we apologise that you have had a poor experience with our company. I have investigated this internally and our customer services team have confirmed they received an email from you on a Friday and sincerely apologise for not getting back to you until the Monday since we are a family run business and do not at this point have staff in during the weekends. I believe this review was left during that period and again can only apologise for lack of coverage on the weekend. I gather we refunded you immediately for the broken items and arranged a collection for incorrect item you received. Again, we are sorry you feel you had a poor experience but would hope you would try us again and assure you as we grow weekend staffing will be a high priority to avoid this in the future. with kind regards, Suzy, Founder
Poor quality
I bought some “large” brass bells and was disappointed as they were only about 5” tall and quite roughly made with lumps and bumps all over them and a thick seam down the back - even in the sale definitely not worth the money.
21 januari 2023
Review zonder uitnodiging
Beautiful products delivered with amazing customer service.
Beautiful items and amazing customer service. My first time using Layered Lounge - the order arrived promptly and I was extremely happy with the quality of my items. However one of the battery candles I ordered had a loose connection. I emailed the customer service team and within 45 minutes I had a response. They were quick, friendly and offered to send me a replacement right away. 24 hours later I have received the replacement. I will be recommending this company to anyone looking for homeware.
6 januari 2023
Review zonder uitnodiging
Excellent company, brilliant service
Excellent company, great staff and beautiful product. I had a small issue and messaged LL, they dealt with my request immediately and the correspondence was helpful and friendly… thank you Rhiannon!
1 december 2022
Review zonder uitnodiging
Top Quality.
Delivered on time. Really Impressed with the qualityof my item. Well worth the price.
21 oktober 2022
Review zonder uitnodiging
FANTASTIC service from beginning to end
I’ve never used this company before and was a bit dubious to do so…..BUT not anymore…..EXTREMELY HELPFUL customer service kept me informed regarding my order ….FAST and PROMPT delivery just less than 48hours …. And the item is BEAUTIFUL if I do say so myself… and your first order 20% off …. THANK YOU FOR EVERYTHING at layered lounge will definitely be using you again
3 september 2022
Review zonder uitnodiging
Lovely products
Lovely products, had a mistake on my recent order, they called me back promptly and rectified mistake no problem! Wouldn’t hesitate to order again!
26 juli 2022
Review zonder uitnodiging
Non existent customer service!
24 juli 2022
Review zonder uitnodiging
Antwoord van Layered Lounge
We have an excellent customer services team who regularly receive great reviews on our other review platform so I am extremely concerned to see this and would really like to investigate the matter as we pride ourselves on excellent service. Could you please kindly enlarge on the issue you faced ?
Absolutely premier service and quality!!!!!!
Absolutely premier service and quality in abundance items. ITEMS ARRIVED PACKED EXCEPTIONALLY GENEROUS BEAUTIFUL PRESENTATION plenty of room in the box great care and time taken to deliver first class service!!! Very rare these days even from top elite stores. Beautiful beautiful shop. And loved my purchase pure class.
1 juli 2022
Review zonder uitnodiging
Won’t be placing another order
Recent order arrived and was defective.
I messaged and did get speedy replies but was offered a measly 5% discount (this was all they could do as the item was already in the sale).
I was told all other of the same item in the warehouse were also imperfect. My other option was to return the item free of charge for a refund but this was not the quality I expected, especially for the price! This has completely put me off ordering from them again.
29 april 2022
Review zonder uitnodiging
Purchased items for a present two items…
Purchased items for a present two items were missing from the parcel after contacting Layered Lounge on several occasions they eventually sorted the matter out but I will say the products were as described and my friend was very pleased with them
26 januari 2022
Review zonder uitnodiging
Antwoord van Layered Lounge
We are so sorry that it took some time to resolve your matter but we are very glad that you like your items and assure you we have worked hard on implementing new customer service technology to help us resolve issues asap
Paid for returns even if mistake is on their side
Be aware that even if THEY made a mistake and sent you the wrong item, YOU'll be the one to pay for postage back. Just poor customer service and definitely something they can improve
28 december 2021
Review zonder uitnodiging
Never arrived
Never arrived. Scam company don’t order.
Asked customer service who assured me it would arrive but it was just a lie.
27 december 2021
Review zonder uitnodiging
Antwoord van Layered Lounge
Hello, we take such allegations very seriously. We have only just started an account with trust pilot and hence had not seen this review previously but almost 2 years on and with 2 warehouses in Buckinghamshire and a wonderful team of staff we assure you we are NOT a scam company. We aim to resolve 100% of issues so I do hope that your parcel did arrive in the end and despite much elevated volumes now we have a track record of orders to be sent within 2-3 working days. Our larger customer services team are also now on hand to help resolve any issues asap.
PERFECT AND CLASSY
Bought really different and classy Christmas decorations. Arrived promptly and items are great. Even received a free sackcloth bag for life, handy for storing my decorations. Saw their items in Country Homes magazine.
21 december 2021
Review zonder uitnodiging
2020 Christmas decorations that arrived!!
I ordered some Christmas decorations on the 1st of November. They arrived a few days later. There was a problem with one item and a replacement was dispatched that day and arrived the next. I ordered Christmas decorations around the same time from 5 companies, 4 of whom I’d dealt with before - Layered Lounge is the only one that has managed to get my delivery to me! I look forward to purchasing from them again!
20 december 2020
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.