You always reinforce what my rights as a tenant are. My only problem is that the freeholder doesn't listen to them. She refuses to give me the insurance details even though we pay for the insurance.... Toon meer
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Lees wat reviewers zeggen
The problem with the LAS is the cookie cutter advice they give. It's not the fault of the person answering the phone and she did try to give me a full answer, but it was stuff that I already knew.... Toon meer
Bedrijf heeft geantwoord
While it took a while for a reply, (7-8 days?) the information given was detailed and understandable, and has put me in a very good position to go forward with a lease extension. I am very grateful to... Toon meer
Bedrijf heeft geantwoord
Edit I have since received my response. Thanks for your help. I have sent a further email just for clarification on one point. My enquiry has been closed but I cannot find any response. I'm disa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Leasehold Advisory Service (LEASE) is a government-funded, independent body that provides free advice on residential leasehold and park home law in England and Wales. Our advisers are legally qualified and offer clear, impartial guidance to help people understand their rights and responsibilities. We provide initial, outline legal advice. Our advice is outline, summary guidance designed to help you understand your position and the options available to you. It is not a substitute for full legal advice on your individual circumstances. You can explore our online guides, submit a written enquiry or book a 15-minute telephone appointment.
Contactgegevens
2 Marsham Street, SW1P 4DF, London, Verenigd Koninkrijk
- 020 7832 2500
- info@lease-advice.org
- www.lease-advice.org
4,0
Goed
2K reviews
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Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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The advice was good
The advice was good, eventually,but stayed in yesterday afternoon call. Despite receiving 3 notifications telling me when my appointment was to be, the call didn't come, had to make contact again
27 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your feedback, Marilyn. We’re pleased you found the advice helpful, but we’re sorry your scheduled call did not take place as expected and that you had to contact us again.
Great service
I found the phone call with your advisory service more beneficial than my initial written request. I really appreciate this service that the government provides as the world of lessor and lessee is so complicated and a real minefield. I guess this is like citizens advice, but with an expertise in leasehold issues for flat owners. Thank you for your help with advice regarding going forward with a first tier tribunal.
27 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your thoughtful feedback, Kirsty. We’re pleased the call helped you understand your options and the possible next steps regarding the First-tier Tribunal. We know leasehold issues can be complex, so it’s good to hear you found the service helpful.
I was very impressed
I was very impressed. I received very helpful clear advice in a phone call, and a follow-up email, plus the offer of continued support as I a deal with my case.
26 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your feedback, William. We’re pleased you found the advice clear and helpful, and that the follow-up email and offer of further support were useful.
Ownership of equipment when bought and included in the service charge
The phone line kept breaking up and so it was difficult to have a meaning full conversation.
26 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your feedback, William. We’re sorry the poor phone connection made it difficult to have a useful conversation. We understand how frustrating this can be when you’re seeking advice and appreciate you bringing it to our attention.
1st Class Service
The advisor was Patient in listening to my concerns, Proactive in researching under what circumstance would a 12-month wait is imposed before one could re-apply an extension and Professional in advising on how I could get a 'Fair' Premium.
26 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your kind review. We’re pleased the adviser was able to look into your specific circumstances and give you clear, practical guidance on your lease extension and premium. We’re glad you found the service helpful.
Take advantage of this amazing service!
With just over 81 years left on my current lease, being able to actually speak to a human, at our prearranged appointment time, and to have a conversation whereby all of my questions were answered with such knowledge that it has helped me greatly to have confidence in my decision making and know how, and options, as to whether to extend my lease now, or to take a chance on new legislation currently being decided upon in the courts. Would absolutely recommend this service, to give you the ‘tools’ for your decision making!
26 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for recommending the service. With important decisions around lease extension and possible changes to the law, having clear information about your options can make a real difference. We’re pleased the appointment gave you the knowledge and confidence to decide what’s right for you.
Helpful succinct advice up…
Helpful succinct advice and follow up email . Really helped me with m Park Home Problem . Thank you
26 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your feedback. We’re pleased the advice and follow-up email helped with your park home issue and gave you the information you needed.
Excellent experience.…
The advisor fully understood my questions. Her response and advice were clear to follow. It was delightful to have meaningful conversation with a human !!!!!
25 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your feedback. We’re pleased the adviser understood your questions and was able to provide clear, straightforward advice.
I’m so glad that I was pointed to LAS
I’m so glad that I was pointed to LAS. Alex explained things to me so I understood what I could do. He explained the easiest route that would be best for me.
25 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your review. We’re really pleased Alex was able to explain your options clearly and help you understand the best route forward.
not good need more time
25 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your feedback. Our telephone appointments with an adviser are 15 minutes, but you can request further support if you have unresolved questions. If you’d like us to look into your experience, please contact us at info@lease-advice.org.
Extremely helpful advice
This is such an important service to have for Leaseholders who often feel powerless. Not only is the advice extremely helpful, but the advisors are also understanding and motivating
24 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your kind feedback. We know leasehold issues can feel difficult to navigate, so we’re really pleased you found the advice helpful and supportive.
Eager to assist!
Knows the facts well, clarifies matters well, volunteers new possibilities beyond what I had asked for, eager to assist.
24 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your feedback. It’s great to hear that the adviser was able to clarify things and help you consider some additional options.
Antwoord van The Leasehold Advisory Service
Thank you for your review. We’re pleased you found the advice on your service charge helpful.
Antwoord van The Leasehold Advisory Service
Thank you for your feedback. We’re glad you were able to get the information and advice you needed.
Useful information but when you’re not…
Useful information but when you’re not used to this.Trying to write notes was a little to quick for me. 😳
24 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your feedback. We’re pleased you found the information useful, and we appreciate your comment about the pace of the call when trying to take notes. We’ll take that on board.
Antwoord van The Leasehold Advisory Service
Thank you for your review. We’re pleased you found the information clear, concise and useful.
They dropped called me
They dropped called me
Didnt give me chance to answer the call for the appointment
19 augustus 2026
Antwoord van The Leasehold Advisory Service
We’re sorry to hear you weren’t given enough time to answer your appointment call. If you contact us at info@lease-advice.org with your details, we can look into what happened.
Good Advice
The advice was good, the information clear and the officer very helpful.
17 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your feedback. We’re glad the advice was clear and that you found the adviser helpful.
Antwoord van The Leasehold Advisory Service
Thank you for your review. We’re pleased you found the advice helpful.
Antwoord van The Leasehold Advisory Service
Thank you for your review. We’re glad you found the experience worthwhile.
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