You always reinforce what my rights as a tenant are. My only problem is that the freeholder doesn't listen to them. She refuses to give me the insurance details even though we pay for the insurance.... Toon meer
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Lees wat reviewers zeggen
The problem with the LAS is the cookie cutter advice they give. It's not the fault of the person answering the phone and she did try to give me a full answer, but it was stuff that I already knew.... Toon meer
Bedrijf heeft geantwoord
Edit I have since received my response. Thanks for your help. I have sent a further email just for clarification on one point. My enquiry has been closed but I cannot find any response. I'm disa... Toon meer
Bedrijf heeft geantwoord
While it took a while for a reply, (7-8 days?) the information given was detailed and understandable, and has put me in a very good position to go forward with a lease extension. I am very grateful to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Leasehold Advisory Service (LEASE) is a government-funded, independent body that provides free advice on residential leasehold and park home law in England and Wales. Our advisers are legally qualified and offer clear, impartial guidance to help people understand their rights and responsibilities. We provide initial, outline legal advice. Our advice is outline, summary guidance designed to help you understand your position and the options available to you. It is not a substitute for full legal advice on your individual circumstances. You can explore our online guides, submit a written enquiry or book a 15-minute telephone appointment.
Contactgegevens
2 Marsham Street, SW1P 4DF, London, Verenigd Koninkrijk
- 020 7832 2500
- info@lease-advice.org
- www.lease-advice.org
4,0
Goed
2K reviews
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Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased you found the advice helpful.
Rights about contribution to Reserves.
The professional adviser did not answer my specific question about Reserves . She merely gave me the procedure and what my rights are regarding service charges and how to apply to the FTT. When I asked her for links she replied there are no links to give me. So I am disappointed.
15 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your feedback. We’re sorry to hear you were disappointed and felt your specific question was not fully addressed. Our service provides general, initial legal advice, but we appreciate that this did not meet your expectations on this occasion.
Antwoord van The Leasehold Advisory Service
Thank you for your review. We’re glad our service was of help during a difficult situation, and we wish you all the best moving forward.
Excellent information on…
Excellent information on leaseholders.The caller spoke in great detail and explained in plain english
11 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased our adviser was able to provide detailed support with your enquiry.
Knowledgeable and professional staff…
Knowledgeable and professional staff who listened and gave good advice.
13 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased our adviser was able to assist you.
The spread in which you got back to me…
The speed in which you got back to me was amazing I needed the advise quickly & you certainly delivered, if I have any more questions I will certainly be contacting you again many thanks Pat x
10 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review! We’re pleased our service was able to support you.
Terrible service
Terrible service from the advisor I spoke with. She was very hard to understand abrupt and rude. She would not let me speak. I tried to but she said 'have you finished '! The whole conversation was very rushed. She was impatient. Very unhelpful.
The advice she gave was as if reading from a script. Copilot was more helpful.
I was very disappointed with the advisor. I won't be using this service again.
10 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your feedback, Amanda. We’re sorry to hear about your experience and that you felt the conversation was rushed and unhelpful. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. If you would like us to look into what happened, please feel free to contact us at info@lease-advice.org
Clear practical advice
10 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your review. We’re pleased you found the advice useful.
The advisor i spoke to was very calm…
The advisor i spoke to was very calm and patient as i was nervous and stressed but guided my through what I needed to do. Not the advisors fault but it is a challenging stressful situation when you going through this but when you have one whose alm is to help you it's much appreciated
12 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased our adviser was able to support you during a stressful time, and we wish you all the best with your situation moving forward.
The adviser was very helpful and knowledgeable.
The adviser, Armani, was very helpful, and gave great advice, signposting that there are financial organisations that I can contact, and that I can book another appointment with the Leasehold Advisory Service.
10 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your kind review! We’re pleased Amani was able to provide helpful advice.
I have used your service many times…
I have used your service many times seeking answers in the darkness of leasehold property management. A lot more needs to be done to drag the system into our century. That you are free and available is a boon. Keep up the good work. Title. light in the Sarkness
12 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your review! We’re happy our service has been helpful to you.
Great customer services
Great customer services, advised me and answered my questions, I highly recommend that you contact these guys if you experiencing any issues.
Thank you.
4 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your lovely review! We’re glad we were able to answer your questions and provide advice.
Very prompt and responsive
Very prompt, reliable and helpful. Generous with time and responsive in a timely way. Not able to advise on everything but are clear where this is the case.
12 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your review. We’re pleased you found the service helpful.
Didn’t help didn’t advise either said…
Didn’t help didn’t advise either said could not assist he didn’t understand the enquiry
12 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your feedback. We’re sorry to hear about your experience and that you felt your enquiry was not addressed. If you would like us to look into this further, please contact us at info@lease-advice.org.
The advisor was very knowledgeable and…
The advisor was very knowledgeable and gave excellent advice.
18 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review! We’re glad our adviser was able to help.
RTM - Rights
Really helped confirm & cement my understanding of the rights of an RTM. In particular our options when faced with the previous management company having not transferred funds after 3 months since the Acquisition.
11 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased you found our service helpful.
Clear information demonstrating…
Clear information demonstrating knowledge.
Offer to continue with support if required
11 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased you found the advice useful.
Antwoord van The Leasehold Advisory Service
Thank you for the 5-star review. We’re glad our adviser was able to help.
Great service
Great service, great for getting advice on some of the pitfalls and problems relating to Leasehold and supportive, a reminder your not totally alone.
11 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased our service could provide help and reassurance with your enquiry.
Knowledgeable and came across sincere…
Knowledgeable and came across sincere wanting to help me.
Good advice which I followed up on,
Believe now I have won my case after being able to quote my advice .
Thank you
10 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review! We’re delighted our adviser was able to provide guidance.
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