You always reinforce what my rights as a tenant are. My only problem is that the freeholder doesn't listen to them. She refuses to give me the insurance details even though we pay for the insurance.... Toon meer
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Lees wat reviewers zeggen
The problem with the LAS is the cookie cutter advice they give. It's not the fault of the person answering the phone and she did try to give me a full answer, but it was stuff that I already knew.... Toon meer
Bedrijf heeft geantwoord
Edit I have since received my response. Thanks for your help. I have sent a further email just for clarification on one point. My enquiry has been closed but I cannot find any response. I'm disa... Toon meer
Bedrijf heeft geantwoord
While it took a while for a reply, (7-8 days?) the information given was detailed and understandable, and has put me in a very good position to go forward with a lease extension. I am very grateful to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Leasehold Advisory Service (LEASE) is a government-funded, independent body that provides free advice on residential leasehold and park home law in England and Wales. Our advisers are legally qualified and offer clear, impartial guidance to help people understand their rights and responsibilities. We provide initial, outline legal advice. Our advice is outline, summary guidance designed to help you understand your position and the options available to you. It is not a substitute for full legal advice on your individual circumstances. You can explore our online guides, submit a written enquiry or book a 15-minute telephone appointment.
Contactgegevens
2 Marsham Street, SW1P 4DF, London, Verenigd Koninkrijk
- 020 7832 2500
- info@lease-advice.org
- www.lease-advice.org
4,0
Goed
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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The empathy and how reassuring she was
10 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased our adviser was able to provide support during your enquiry.
Unhelpful advisor
This advisor was very unfriendly and unhelpful. I consulted with the leasehold advisor before and never had such a bad experience. She behaved like someone who does not like her job. She just limited herself to read the articles of the BSA 2022 and dismissed my questions like I was bothering her.
10 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your feedback, Pablo. We’re sorry to hear about your experience and that you were unhappy with the way your enquiry was handled. If you would like us to look into this further please feel free to contact us at info@lease-advice.org so we can follow up with you directly.
Really helpful and didn't Rush me
Really helpful and didn't Rush me. Made time to make sure I had all the advice and sent me an email with all the details. Really appreciated all the help
6 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your kind review! We’re glad you were able to receive the help you needed.
The lady I spoke to was helpful and…
The lady I spoke to was helpful and informative, gave me information regarding my Housing Association way forward for owners of property as the legalities are different from council properties.
6 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review! We’re happy to hear the adviser was able to provide support.
They listened and responded to my…
They listened and responded to my questions. Also went on to send me info by email which I could refer to later.
5 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased our adviser was able to assist you.
sounded like a script.impatient…
sounded like a script.impatient manner.did not want to listen .information unhelpful.
5 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your feedback, Danny. We’re sorry to hear you were unhappy with the manner of the call and did not find the advice helpful. This is not the experience we want people to have when contacting our service, and we appreciate you bringing this to our attention.
Antwoord van The Leasehold Advisory Service
Thank you for your review, Wendy. We’re pleased you found our adviser knowledgeable and helpful.
Antwoord van The Leasehold Advisory Service
We’re sorry to hear you were unhappy with your experience, Emma. If you would like us to look into this further, please contact us directly at info@lease-advice.org.
Consultant was very friendly and…
Consultant was very friendly and knowledgeable and able to answer my questions
5 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review! We’re pleased our adviser was able to provide helpful support.
Advice to seek advice.
I did not find the call helpful. The only advice I was given was to seek legal advice. The call was very brief and the advisor wasn’t engaging with the questions I asked.
5 augustus 2026
Review zonder uitnodiging
Antwoord van The Leasehold Advisory Service
Thank you for your feedback, Alex. We’re sorry to hear you did not find the call helpful. Our service provides general, initial legal advice, but we appreciate that this did not meet your expectations on this occasion. If you would like us to look into your experience further, please contact us at info@lease-advice.org.
The advice was very helpful
The advice was very helpful and clearly explained, but I was called more than an hour after the appointment time.
5 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your review. We’re pleased the advice was helpful and we’re sorry your call took place later than scheduled.
Helpful in clarifying my position with…
Helpful in clarifying my position with various options moving forward
5 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your review. We’re pleased our adviser was able to help.
Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased you were happy with the service.
Great Service!
The service I received was very helpful. The adviser was patient and listened to my issues. She also gave me clear advice. Thankyou!
4 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for the lovely review! We’re glad the adviser was able to support you and provide clear, helpful advice.
The advisor on the line was a star!
4 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review! We’re delighted to hear you had such a positive experience.
The advice and advisor covered…
The advice and advisor covered everything that I needed.
1 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased your enquiry was fully addressed.
An invaluable service
Extremely prompt response to my enquiry. Advice given was concise, clear and comprehensive and answered my questions.
I would say the Leasehold Advisory Service provides an invaluable service.
1 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your lovely review! We’re pleased the service was helpful and that your enquiry was answered clearly.
Advice was on point
1 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review. We’re glad you found the advice useful.
Very helpful
They called on time, and were very professional, helpful and knowledgeable
4 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review! We’re pleased our adviser was able to assist you and provide the support you needed.
Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased you had a positive experience with our service.
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