You always reinforce what my rights as a tenant are. My only problem is that the freeholder doesn't listen to them. She refuses to give me the insurance details even though we pay for the insurance.... Toon meer
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Lees wat reviewers zeggen
The problem with the LAS is the cookie cutter advice they give. It's not the fault of the person answering the phone and she did try to give me a full answer, but it was stuff that I already knew.... Toon meer
Bedrijf heeft geantwoord
While it took a while for a reply, (7-8 days?) the information given was detailed and understandable, and has put me in a very good position to go forward with a lease extension. I am very grateful to... Toon meer
Bedrijf heeft geantwoord
Edit I have since received my response. Thanks for your help. I have sent a further email just for clarification on one point. My enquiry has been closed but I cannot find any response. I'm disa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Leasehold Advisory Service (LEASE) is a government-funded, independent body that provides free advice on residential leasehold and park home law in England and Wales. Our advisers are legally qualified and offer clear, impartial guidance to help people understand their rights and responsibilities. We provide initial, outline legal advice. Our advice is outline, summary guidance designed to help you understand your position and the options available to you. It is not a substitute for full legal advice on your individual circumstances. You can explore our online guides, submit a written enquiry or book a 15-minute telephone appointment.
Contactgegevens
2 Marsham Street, SW1P 4DF, London, Verenigd Koninkrijk
- 020 7832 2500
- info@lease-advice.org
- www.lease-advice.org
4,0
Goed
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased you had a positive experience with our service.
Not very happy with advice and cut me…
Not very happy with advice and cut me off while still talking unimpressed very upset too.
4 augustus 2026
Antwoord van The Leasehold Advisory Service
Thank you for your feedback, Carol. We’re sorry to hear that you were unhappy with your experience. This is not the level of service we aim to provide, and we appreciate you taking the time to let us know. Please feel free to contact us at info@lease-advice.org so we can look into what happened and see how we can help address your concerns.
Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased you had a positive experience with our service.
It is helpful
It is helpful. I am not qualified in this field so I appreciate the explanation I layman’s terms .
When all the info was not disclosed when the property was purchased .. thank you for your help .. Regards Eleanor
30 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for your review, Eleanor. We’re pleased our adviser was able to explain things clearly and that we could help with your enquiry.
Very good clear advice on how to…
Very good clear advice on how to proceed and what the issues are
29 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased our adviser was able to provide clear guidance and support with your enquiry.
Great first level advice in my rights and the process I should follow
Great service, very easy and quick to get a phone call with them, and knowledgeable on the process.
27 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for your review. We’re pleased you found the service quick and easy to access, and that our adviser was able to provide helpful guidance.
Well it was a bad line and I could not…
Well it was a bad line and I could not hear the agent very well a lot of the time. I did take the advice that I was given and sent my letter to a joint Freeholder who has been totally ignoring my requests so o did get good advice.
27 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for your review. We’re sorry the call quality made it difficult to hear everything clearly, but we’re pleased the advice was useful and helped you decide on your next steps.
Very good experience with the service…
Very good experience with the service you have provided, many thanks.
30 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review! We’re glad we could help.
Good advice
Given lots of advice from a very knowledgable , polite , young man . However , there was to be a follow up email from him to confirm our conversation . Still waiting , hence only 4 stars .
29 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for your review. We’re pleased our adviser was able to provide helpful advice. If you are still waiting for the follow-up email, please contact us at info@lease-advice.org and we’ll be happy to look into this for you.
Advisor knew the relevant law and was…
Advisor knew the relevant law and was able to give advice on how to proceed
28 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for taking the time to leave a review. We’re glad our adviser was able to help.
Thank you so much for providing me with…
Thank you so much for providing me with guidance it is much appreciated.
28 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review! We’re pleased we were able to assist you.
Knowledgable but although gave me some…
Knowledgable but although gave me some contact numbers to help me, I found no help whatsoever
27 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for your review. We’re pleased you found our adviser knowledgeable, but we’re sorry to hear that the contact numbers provided did not lead to the help you needed. We appreciate your feedback and will use it to help improve the support and signposting we provide.
Lucky to get a cancelation so I booked…
Lucky to get a cancelation so I booked the appointmentm 3 minutes before it was due to happen - thought I was probably too late, but a very helpful advisor phoned me 10 minutes later and provided some extremely useful advice
25 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for your review. We’re pleased our adviser was able to assist you and provide useful advice.
They were helpful but the line wasnt…
They were helpful but the line wasnt very clear and kept cracking up so was very hard to understand but have done what they suggested and am waiting to hear back from shp and the council.
25 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for your review. We’re pleased you found the advice helpful, and we’re sorry the call quality made it difficult to understand. We appreciate your feedback and hope the suggested next steps help you move things forward.
Very friendly and professional service.
21 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review. We’re pleased you found our service friendly and professional.
Lacked real support to landlord issues
20 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for your feedback, Rakesh. We’re sorry to hear that you felt the support provided did not fully address your issues. We appreciate you taking the time to share this and will use your comments to help improve our service.
Lease extension
Thank you for explaining the processes of lease extension to me clearly. The lady who spoke to me was very good and she explained and answered all my questions. This helped me to be able to make a decision on how to extend my lease informal or formal.
23 juli 2026
Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review! We’re delighted our adviser was able to help you.
Antwoord van The Leasehold Advisory Service
Thank you for your kind review. We’re delighted we were able to assist you.
Antwoord van The Leasehold Advisory Service
Thank you for your 5-star review! We’re pleased you found the advice clear and helpful.
Antwoord van The Leasehold Advisory Service
Thank you for your review. LEASE is an independent advisory service funded by government to provide free initial legal advice to leaseholders and park home owners. You can find more information about us at lease-advice.org/about-us/
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