Should have read reviews before panic buy for upcoming wedding. Dresses zips don’t do up because flowers sewn into zips, size about 3x too small, had to pay £50 to return as they are China which is no... Toon meer
Bedrijf heeft geantwoord
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Avoid at all costs. Bought two dresses for a wedding 3 weeks in advance, the shipping time is displayed clearly but not the processing time. The dresses arrived a day before I needed them but the qual... Toon meer
Bedrijf heeft geantwoord
Purchase at your own risk, they will run out the return/cancellation windows by emailing lots of followup questions, requiring pictures, etc. There is no publicly listed address to return items, and... Toon meer
Bedrijf heeft geantwoord
0 out of 10. Awful dresses not matching picture at all. Terrible customer service. Breaking all sorts of customer rights by refusing full refunds and charging huge shipping fees even when products are... Toon meer
Bedrijf heeft geantwoord
1,5
Zeer slecht
309 reviews
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I brought this dress for my sons…
I brought this dress for my sons wedding and it was too small so I emailed to see if I could send back but they said they would give me a £70 voucher so I could order a bigger size but that has come its completely different material to the first one and a very cheap copy of the dress in the picture.
All I want is a refund but can't get any joy.
21 januari 2026
Review zonder uitnodiging
Antwoord van Leely
Dear Stephen,
We sincerely apologize that our handcrafted product didn't meet your expectations. Your feedback helps us improve.
I want to let you know that we’ve received your internal ticket and our team is actively reviewing your order. We’ll make sure this gets resolved.
Thank you for helping us serve you better. We value every customer.
With best regards,
Leely Customer Service Team
I naively ordered a velvet suit for my…
I naively ordered a velvet suit for my mother's 90th birthday. I usually check out companies before I buy anything but unfortunately I did not with this one but something told me to after l ordered and l was appalled by the reviews so l sent an email with my concerns.
I received a response saying everything will be okay. My mother received the suit and it was too small so l sent an email saying l could not believe that my concerns were right. I was given options to either send it back, reorder or receive a voucher. I asked if I could reorder and was told they did not have the bigger size in stock which I think is frankly a lie so l chose the £70 voucher and was then told l could not order the trousers separately.
I then sent an email saying l was dissatisfied with the response and I was going to contact trading standards. I then receive an email saying l can return the item in 7 days or keep the item and receive £26.00 compensation and if I escalate a dispute my funds would be frozen. My question is what sort of a company is this and they have ruined my mother's birthday and I would never buy anything from them again.
27 december 2025
Review zonder uitnodiging
Antwoord van Leely
Dear Maureen,
We apologize for the disappointment you experienced with the sizing of the item you ordered.
At our company, we strive to provide accurate and consistent sizing across our products. However, we understand that variations in sizing may occur due to factors such as differences in manufacturing or design. We apologize if the item you received ran smaller than expected.
Your feedback regarding the sizing issue is valuable to us, and we will take it into consideration as we review and improve our size guidelines. Our aim is to ensure that our customers can make well-informed decisions when selecting their desired sizes.
For your case, we have sent an email to help you with the return, please kindly check it at your convenience. We are here to help and want to ensure your satisfaction.
I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and operation departments.
Sincerely,
Leely Customer Support
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY.
dreadful service and customer care!!
I ordered 3 different coloured trouser suits to see which looked best. They refused to take them back when the medium size didn’t fit me despite being a size 10
So I am left with 3 suits that don’t fit . It’s outrageous
Pass the word to anyone interested in using this company. I wish I’d read the reviews before I bought .
I shall continue to write dreadful reviews to hopefully dissuade anyone who is thinking of using this company
16 januari 2026
Review zonder uitnodiging
Antwoord van Leely
Dear Jane,
We previously reached out to you via email to present a solution, and we regret to learn that it did not meet your expectations.
Please allow us to clarify our return policy. We accept returns of items in their original condition within 7 days of delivery, except for any non-returnable products. Regarding your intent to return, please be aware that the return policy requires you to notify us of your intent to return within 7 days of receipt of the item, and we will then provide the necessary information to assist with the return request. For more details about our return policy, please visit our official website: https://www.leely.co.uk/pages/return-refund-policy
We would like to confirm that your orders were delivered on 12/27/2025 and 1/3/2026. Unfortunately, your order is ineligible for return or replacement, as it has exceeded the return period. We appreciate your understanding in this matter.
In our commitment to customer service, we are dedicated to enhancing our communication processes to ensure that all customers experience a more seamless shopping experience. We are currently investigating your concerns and want to assure you that we will take the necessary measures to address these issues and prevent similar occurrences in the future.
Best regards,
Leely Customer Service
I wouldn't even give them one star
I wouldn't even give them one star. They purport to be a UK company, but the product comes from China. The sizing is all wrong. Returns are made nearly impossible. They are a ripoff and I will never use them again.
17 december 2025
Review zonder uitnodiging
Antwoord van Leely
Dear E. Leader:
We sincerely apologize for the inconvenience and disappointment you experienced due to the sizing issues and complicated return process you encountered with your order. We take full responsibility for these issues and deeply regret the negative impact you suffered as a result.
Regarding your question: We are an international brand with operations in the UK. Our products are manufactured in China and strictly adhere to quality standards. Regarding the sizing discrepancy you experienced, we have forwarded your feedback to our design team to optimize our sizing guide for greater accuracy. We also recognize the need to simplify the return process and are actively working to provide a better shopping experience for all customers, regardless of location.
To handle your specific situation more effectively, please send your order number and relevant information to our official email address: customercare@leely.com. Our professional team will prioritize your inquiry and provide targeted solutions to ensure your issue is properly resolved.
Sincerely,
Leely Customer Service Team
Robbery
I ordered dresses for my wedding they never arrived 😭and they won’t give money back they are scam do not use. They keep apologising on the platforms but won’t give me the dresses and won’t refund. They are stealing
4 januari 2026
Review zonder uitnodiging
Antwoord van Leely
Dear Anita Virdee:
We are deeply sorry to learn that your wedding dress failed to arrive and your refund was refused—this is certainly not something we would want any customer to experience at such an important time. We sincerely apologize for the pain and stress this has caused you and hope to make amends as soon as possible.
As an international retailer, we understand that timely delivery is crucial for wedding planning, and we take responsibility for this. To resolve this issue as quickly as possible, please send your order details to customercare@leely.com—we will prioritize your case, and if it is confirmed that it was our responsibility, we will issue a full refund and provide additional compensation for any inconvenience caused.
Your trust is very important to us, and we are committed to correcting this mistake. We are also reviewing our refund and delivery processes to prevent this from happening again. Please give us a chance to make amends—we will support you throughout the process.
With best regards,
Leely Customer Service Team
Beautiful clothing
Tiki went above and beyond to solve my refund problem and help me get a resolution I was happy with
9 december 2025
Antwoord van Leely
Dear Michele MacDougall,
Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear Tiki went above and beyond to resolve your refund issue and deliver a result that made you happy—providing caring, dedicated service is exactly what we strive for. We’ll be sure to pass along your kind words to Tiki, and we’re grateful for the trust you’ve placed in us. We look forward to serving you again with the same level of support and care in the future!
Best regards,
Leely Customer Care Team
Small sizes
I ordered a dress for my partner which was ordered as a U.K. 14 .
On arrival it was more like a U.K. 10
Their returns policy is one of jumping through hoops of fire and reading the reviews, I am disappointed in myself for ordering without doing homework first.
I won’t be ordering again !
I would advise to shop elsewhere.
29 december 2025
Review zonder uitnodiging
Antwoord van Leely
Dear ROY GOUGH:
We are deeply sorry to learn that the dress you ordered for your partner was the wrong size. You ordered a UK size 14, but received a size closer to a UK size 10, which must be very frustrating, and we completely understand your disappointment. Size issues are never our fault, and we hope to resolve your problem amicably.
We also fully understand your dissatisfaction with our return policy. We strive to clearly list all details on product pages and checkout pages (not just the reviews) because we want every customer to have complete information before purchasing. We certainly don't want returns to cause you any trouble. If you would like, please email customercare@leely.com
with your order details—we will be happy to guide you through the return process step by step, provide you with our US return address, and process your full refund upon receiving the returned item. We have forwarded your feedback to our team so they can recheck the sizing standards to prevent this from happening again.
Your trust is very important to us, and we regret that we were unable to meet your expectations this time. If this makes you hesitant to visit again, we completely understand, but we sincerely hope to have the opportunity to make amends for this shortcoming. If you are ready, please feel free to contact us—we will do our best to assist you.
Sincerely,
Leely Customer Service Team
I ordered a dress and was charged 26.99…
I ordered a dress and was charged 26.99 for shipping but was told the shipping was 5 to 7 days, so I paid it. After I paid for the dress, I received a confirmation email that said the dress had to be made, which could take up to 15 days and then up to an additional 15 for shipping. I was shocked that it had to be made and shocked that the shipping time doubled. I emailed the company with zero response. I contacted them through their Facebook messages to try, and it said the message could not be sent. I have reached out to them five times via email and IG and on a post in their FB. Radio silence. They lied from the start about the dress, and I am woefully disappointed. I have thus far lost $155.99. I am still waiting for a reply. I need a refund.
31 december 2025
Review zonder uitnodiging
Antwoord van Leely
Dear Natasha Moore:
We sincerely apologize for any inconvenience and disappointment you may have experienced. As this product was custom-made for you, the production phase typically takes 12-15 days. This allows our team time to carefully craft the garment and complete quality checks before shipment. After completion, depending on your location and shipping method, delivery usually takes an additional 3-10 business days. The $26.99 you paid is for standard shipping, hence the aforementioned timeframe.
We also want to resolve this issue for you immediately: Please email service@leely.freeqiye.com with your order details (order number, email address used at the time of purchase, or transaction ID), and we will resolve the issue for you promptly. We are urgently investigating why your messages sent via email, Facebook, and Instagram were not received and are improving our communication channels to ensure such incidents do not recur. We sincerely apologize for the lack of clarity regarding customization and delivery times. We are updating our product page and checkout process to clearly list all timelines in advance to avoid catching any customers off guard.
Your feedback is invaluable to us; it reminds us to continuously improve, and we are committed to addressing any shortcomings. If you have any doubts about trusting us again, we fully understand, but we would love to have the opportunity to show you our progress. If you are ready, please feel free to contact us—we are always there to help and ensure a smooth refund process.
Sincerely,
Leely Customer Service Team
Do not buy from this company
Do not buy from this scamming company, i ordered a velvet dress 3rd December 2025 received it 22nd December 2025, poor quality not as advertised on website, the return policy does not exist, no return address in UK and all items are non returnable. These online companies using .co.uk fronting as UK merchants but are not should be be banned and blocked from selling to UK customers and ripping people off their money £117.88 lost.
3 december 2025
Review zonder uitnodiging
Antwoord van Leely
Dear Segayer:
We sincerely apologize for the unpleasant experience and disappointment you had with your purchase of the velvet dress. We regret that the product quality did not meet our advertised standards, and the return process caused you inconvenience – it fell far short of the service level we strive to provide.
To clarify, we do have a formal return policy. Our customers are located all over the world, and it's impossible for us to establish return warehouses in every country. Considering various factors, we chose the United States as the return address. Please send your order details to customercare@leely.com, and we will provide our return address and detailed return procedures as soon as possible. Once we receive and verify the returned item, we will process your £117.88 refund fairly and impartially.
Your feedback is crucial to us, and we will strive to improve transparency and provide better customer support for our UK customers. We are improving our communication of our international return policy to avoid misunderstandings and hope you will give us a chance to rectify this shortcoming. Please feel free to contact us with any questions – we are happy to assist you.
With best regards,
Leely Customer Service Team
Was dealing with Tiki regarding the…
Was dealing with Tiki regarding the issue with the items that were delivered to me.
Items were delivered very fast despite its distance (USA to UK)
Very professional and quick response. We found a solution and resolved it very quickly.
29 december 2025
Antwoord van Leely
Dear Customer,
Thank you for taking the time to share your wonderful feedback! We’re thrilled to hear our quick delivery (from the US to the UK) and professional, prompt response exceeded your expectations. It means a lot that we could resolve your issue smoothly.
Leely values every customer’s experience, and we look forward to serving you again soon!
Best regards,
Leely Customer Care Team
Return policy does not exist
Return policy does not exist, no return address in UK and all items are non returnable. These online companies using .co.uk fronting as UK merchants but are not should be be banned and blocked from selling to UK customers and ripping people off their money.
19 november 2025
Review zonder uitnodiging
Antwoord van Leely
Dear OMOJ,
We sincerely apologize for the frustration and confusion caused by our return process. We deeply regret that we failed to communicate our return logistics clearly, leading to your unpleasant shopping experience—this falls short of the standards we strive to uphold.
To clarify, while we don’t have a physical return address in the UK, we do honor valid return requests for eligible items. We’ll provide a dedicated US return address and guide you through the process once you share your order details. Our team will also ensure the return and refund process is as smooth as possible, and we’re committed to resolving this fairly for you.
Your feedback is invaluable as we work to improve transparency around our international return policies. We hope you’ll give us the chance to make this right—please email customercare@leely.com with your order information, and we’ll respond promptly to assist. Thank you for your patience.
Kind regards,
Leely Customer Care Team
I ordered because they utilize PayPal…
I ordered because they utilize PayPal so that made me trust the website. It’s a scam though. The dress I received looked nothing like the product online. I’m assuming the reviews with pictures are AI generated because the dress is such poor quality in real life. Don’t make the same mistake as me!!! I’m out $140
15 november 2025
Review zonder uitnodiging
Antwoord van Leely
Hi Shelby-Mai Tipton ,
First of all, we sincerely apologize for the poor shopping experience you have encountered. Regarding the quality of the clothes, we attach great importance to the quality of the clothes and adopt the most suitable production methods at every step. However, clothes cannot satisfy everyone's preferences. If you don't like them, please return the clothes to us and we will process a refund for you. Secondly, regarding the evaluation issue, every evaluation is genuine. Please feel free to check it. Thank you for your feedback. We will continue to improve and strive to provide more customers with a good shopping experience.
Kind regards,
Leely Customer Care Team
Poor quality
Poor quality, nothing looks like on website, scammers, Avoid avoid avoid!
19 december 2025
Review zonder uitnodiging
Antwoord van Leely
Dear waleed Qadar,
I'm very sorry for your unpleasant shopping experience. Regarding the quality issue of the clothes, we need to explain that our clothes are designed and produced in the most suitable way. However, clothes cannot satisfy everyone's preferences. If you don't like them, we do support returns and refunds.
Kind regards,
Leely Customer Care Team
Sizing is awful NOT UK BASED
Partner bought me a pair of cowboy boots . Took 2 weeks to arrive only to find the sizing is terrible im a uk size 8 , these won't even take my foot in them definitely not a size 8 more like a size 6.. Partner has emailed numerous times and got no response, these were to be my Christmas present... so not looking likely to be replaced in time. Why say UK BASED...
12 december 2025
Review zonder uitnodiging
Antwoord van Leely
Hi Tracie Parker,
Firstly, regarding the order time, our order time includes both the production time and the transportation time. Therefore, the required time will be longer than usual. Secondly, regarding the shoe size issue, please compare with our website's size chart. We strictly produce according to the size chart on our side. Generally, during non-holiday periods, we will reply to the email within 48 hours. Please send me your order number so that I can check the relevant issues,or you can also contact us via our email: customercare@leely.com
Have a lovely day!
Kind regards,
Leely Customer Care Team
Never use it
Never use it! The dress never got delivered , I’ve e mailed 21 times and they say call the police , send a photo of an empty porch, showing the dress wasn’t delivered! Is this a joke?
Never buy anything from here! Wonder how it’s still functioning!
30 november 2025
Review zonder uitnodiging
Antwoord van Leely
Hi customer3,
We are very sorry for the poor shopping experience you have encountered. Regarding the order, we will provide the customer with the signed receipt image requested by the logistics. If you don't believe that we have prepared the order as scheduled, we should also provide you with the contact information of the local logistics so that you can directly consult with them to confirm whether the order has been dispatched. Regarding the handling of lost items, we will definitely send you an email informing you. You can provide any of the supporting documents and we can apply for a replacement or refund for you.
Kind regards,
Leely Customer Care Team
I ordered a dress
I ordered a dress, but since it didn’t fit well, I needed to return it. I emailed customer support and Tiki responded. She was very helpful throughout the entire return process. She was kind, informative, and I truly appreciated her assistance.
Thank you for the support and help! Olga
23 november 2025
Review zonder uitnodiging
Antwoord van Leely
Hello Olga _,
Thank you for your review! Leely will keep make improvement with our products and service. Hope you enjoy the shopping.
Best Regards,
Leely Customer Care Team
DO NOT BUY FROM SCAM SHOP
Scam - I ordered a £100 dress that was supposed to be velvet, the picture looks velvet and the description said velvet. Of course when it arrived it was a disgusting polyester. I asked to send it back and was told to send pictures. Its just a scam DO NOT BUY.
Edit: You need to review your own product to know that you sent me a polyester dress instead of a velvet one. And how much would it cost me to send it back to you? You are a scam and you know it. AVOID
12 september 2025
Review zonder uitnodiging
Antwoord van Leely
Hi Ashleigh Folan,
First and foremost, we sincerely apologize for the poor shopping experience you've encountered. We are definitely following the production standards strictly as per the official website. If you believe there is a discrepancy, we need to verify if there is indeed a problem before we can provide a satisfactory solution.
Best Regards,
Leely Customer Care Team
DO NOT PURCHASE from this company
DO NOT PURCHASE from this company. Although it’s called LeelyUK it’s based in China. I spent over £200 on two dresses but they were no good so I wanted to send them back. I had to spend £36 in shipping costs. Months later the package got returned back to me as the address they gave me didn’t exist. They’re refusing to take the dresses back now so I’ve wasted £200. There are plenty of other good reputable places to buy dresses from so I’d steer clear of these guys!
They then replied to my review with a lie. They gave me an address is china to return the dresses to not an American address. The dresses were sent back to the address they gave me immediately but it seems it was a bogus address. If they were an honest company who really cared, they’d give me the right address to send the dresses back to and give me a refund. Instead, they’re refusing to do anything saying I’m now outside the returns period. Don’t get stung by this company!
5 december 2025
Review zonder uitnodiging
Antwoord van Leely
Hi Flame Jo Lowen,
I'm very sorry for the poor shopping experience you've had. Regarding the clothing size issue, we produce the garments in the way that best suits the design of the clothes. However, clothes cannot be made to everyone's liking. If you don't like it, please return the clothes to our delivery address. Secondly, since our customers come from all over the world, we cannot set up return warehouses in every country. Considering various factors, we have chosen the United States as the return address. I apologize for the inconvenience caused to you. Finally, we will not reject packages. But please pay attention to our return policy, and we have relevant reminders in our email exchanges. We do not accept packages with unpaid customs duties. So please understand.
Best Regards,
Leely Customer Care Team
I made a recent purchase from this…
I made a recent purchase from this company, the skirt suit was good but NOT MY SIZE! Their sizing information is misleading: they ARE NOT UK SIZES!
2 november 2025
Review zonder uitnodiging
Antwoord van Leely
Hi Flame OftheForest,
First of all, we are very glad that you like the quality of our clothes. Regarding the size issue, we manufacture them according to the size chart on the website. If you order the wrong size, we can apply for a discount coupon for you to make a re-purchase. If it is our fault, we are also willing to offer you a solution.Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Best Regards,
Leely Customer Care Team
AVOID LEELY
AVOID LEELY. It's an absolute sham of a company. I ordered my wedding dress; it took ages to arrive, and when it finally did, it looked nothing like the image on the website. It came crumpled up in a postage bag from China. The fabric was poor quality, and it wasn't even sewn symmetrically. I took the dress to a trusted seamstress here in the UK to see if anything could be done to fix it, and she just laughed! To make matters worse, after waiting for weeks for the dress to arrive, my appointment with the seamstress was two days outside the seven-day returns policy, and their customer service has offered a £8 refund. I'm so frustrated and disappointed.
28 november 2025
Review zonder uitnodiging
Antwoord van Leely
Hi Jennifer Turpie,
Firstly, I'm very sorry for the unpleasant shopping experience you've had. Our order process includes both production time and transportation time, so the actual time required will be longer than expected.
Secondly, regarding the clothing-related issues, we attach great importance to the quality of the clothes. Every step of the production is carried out in a way that best suits the product design. Moreover, after production, strict quality inspection is conducted. If the sewing of the clothes is asymmetrical, please contact our customer service department. They will provide you with a solution. The reason for using bagged packaging instead of paper packaging for the delivery packages is that there are many uncontrollable factors in international transportation. Therefore, we use a more convenient and waterproof bag to transport the clothes. If the clothes are wrinkled, we suggest ironing them.
Finally, regarding the issue of overdue orders. After the customer receives the package, we give them 7 working days to decide whether to keep the clothes.
If there is anything else we can do to assist you, please don't hesitate to let us know. We're eager to make it up to you, and would be happy to help however we can!
Have a lovely day!
Kind regards,
Leely Customer Care Team
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