Phoned customer services and got through after only 2 menu's and a wait of under a minute. Spoke to someone who sorted me out at once, was polite, efficient and I couldn't ask for more. Only giving... Toon meer
Bedrijf heeft geantwoord
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I had a problem with a meter reading that was inputted incorrectly. I rang up and also sent a picture of the reading on a certain date. Noah at leap quick changed it for me and adjusted my bill. Fanta... Toon meer
Bedrijf heeft geantwoord
Many thanks to Ruhammad with his helpful hand in solving my bill s problem. Ruhammad is very patient and professional in dealing with water bills problem. Thanks again
Bedrijf heeft geantwoord
Spoke to a really nice guy called Jamie who was absolutely brilliant answered all my queries. He stayed online with me while I tried to get onto my online account and helped me through everything and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Contactgegevens
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, Verenigd Koninkrijk
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4,8
Uitstekend
2K reviews
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Excellent Customer Service
Jade was very lovely and polite. I was confused with my water reader, but she brought clarity and assisted me further with other matters as well! Thank you Jade
20 juli 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good evening Tasmin
Thank you so much for your kind feedback! We're delighted to hear that Jade was able to bring clarity to your water meter query and assist you with your other questions as well. We'll be sure to pass your lovely comments on to her. We really appreciate you taking the time to share your experience! 😊
Have a great week!
Kelly
Hannah was exceptional
Hannah was very helpful and sorted out my issue very quickly, professionally and politely....GIVE HER A RAISE!
17 juli 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good morning Adnan
Thank you so much for your kind words! We're delighted to hear that Hannah was able to resolve your issue quickly while providing such professional and friendly service. We'll be sure to pass your wonderful feedback on to her—it will mean a lot. And we'll definitely share your "give her a raise!" comment with the team too. Thanks again for taking the time to leave such a great review!
Have a great day!
Kelly
It was my first interaction with Leep…
It was my first interaction with Leep Utilities and I have to say Hannah was fantastic. She was warm and friendly and very patient with setting up my new account and direct debit.
16 juli 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good morning Eliza
Thank you so much for your kind words! We're delighted to hear that your first experience with Leep Utilities was such a positive one. Hannah will be thrilled to know that her warm, friendly, and patient approach made setting up your new account and direct debit so easy. We really appreciate you taking the time to share your feedback, and we're delighted to have you as a customer. Welcome to Leep Utilities!
Have a great day!
Kelly
Spoke to Jade on the phone today to set…
Spoke to Jade on the phone today to set up an account, so easy and completed very quickly. Very efficient and professional service took just over 7 minutes. Same service with British Gas on the prior call took 32 minutes.
16 juli 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good morning John
Thank you for taking the time to share your feedback! We're so pleased to hear that Jade made setting up your account quick and straightforward. Providing an efficient, professional service is what we strive for, and it's great to know we could get everything sorted for you in just over seven minutes. We'll be sure to pass your kind words on to Jade. Welcome to Leep Utilities, and thank you for choosing us!
Have a great day!
Kelly
So easy to deal with
So easy to deal with - spoke to Deborah on the phone today and she was fantastic. Everything is sorted so quickly and you are fully informed for all decisions to be made. Really happy with the company and the website too, very easy to see all of your information and to add readings.
16 juli 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Hello Laura
Thank you so much for your wonderful feedback! We're delighted to hear that Deborah provided such fantastic service and made the process easy and straightforward for you. It's great to know you found everything was handled quickly, that you felt well informed throughout, and that you're enjoying using our website to manage your account. We really appreciate you taking the time to share your experience and look forward to continuing to help whenever you need us.
Have a great evening!
Kelly
First time of being in touch with Leep…
First time of being in touch with Leep very helpful and sorted my question.
15 juli 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good morning Ian
Thank you for your lovely review! We're delighted to hear that your first experience with Leep was a positive one and that Gemma was able to answer your question and provide helpful support. We really appreciate your feedback and look forward to assisting you again in the future.
Have a great day!
Kelly
Easy to sort the problem and fast
Easy to sort the problem and fast response on the phone. On email nobody seems to reply even after 3-4 days but I had no issues with the service throughout they year and the website is pretty straightforward and easy to use and do payments and readings
15 juli 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good morning Silviu
Thank you for taking the time to share your feedback. We're pleased to hear that you found it easy to resolve your issue over the phone with Gemma, and that you've had a positive experience with our service throughout the year. It's also great to know you find our website straightforward and easy to use for payments and meter readings. We appreciate your comments about our email response times and will take this on board as we continue working to improve our service. Thank you for your support.
Have a great day!
Kelly
Really easy and friendly customer…
Really easy and friendly customer journey. Great service.
14 juli 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Hello Daniel
Thank you for your kind words! We're delighted to hear you found the customer journey easy and friendly with Gemma. It was a pleasure serving you, and we really appreciate you taking the time to share your experience. We look forward to welcoming you again soon!
Have a great day!
Kelly
I moved into my new build may 26th and…
I moved into my new build may 26th and filled in the moving in form straight away and sent photos of the meter reading. Ive still not got an account set up despite chasing via phone and emails. I was told 2 weeks ago id get a call back as they were going to open an investigation but no one called. Im worried ill get a massive bill despite sending an initial meter reading an trying my best to get an account set up. Im not happy with the delay and little to no feedback.
@kelly @leep water i have emailed you as requested.
1 juli 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good morning Alina
Thank you for taking the time to share your feedback. We're sorry to hear about the delays you've experienced in getting your account set up and the lack of communication you've received. We understand your concerns about receiving an unexpected bill, especially after you submitted your move-in details and meter readings promptly.
This is not the level of service we aim to provide, and we apologise for the frustration this has caused. We'd like to investigate this further and help get everything resolved as quickly as possible.
Please contact me FAO Kelly headofcustomerservices@leeputilities.co.uk us with your property details.
Correction of wrong water meter reading reported
I called Leep Utilities today regarding the wrong water meter reading reported by me on 2/7/2026. The staff Muhammad helped me to solve the problem efficiently and successfully. I am very satisfied with his service and attitude.
13 juli 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good morning Anthony
Thank you for taking the time to share your feedback. We're delighted to hear that Muhammad was able to resolve your water meter reading issue quickly and efficiently. Providing helpful and professional service is something we strive for, and it's wonderful to know that your experience reflected this. We'll be sure to pass your kind comments on to Muhammad. Thank you for choosing Leep Utilities.
Have a great day!
Kelly
Keep on top of the bills
Keep on top of the bills . They like guess you ussage . So if on meter take photos. They go on what standard for your house is. Not on actual usage . Only take a reading once or twice a year . So if on budget you could get a surprise .
14 mei 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Hello Wayne
hank you for taking the time to share your feedback. We're sorry to hear about your experience.
We encourage all customers to submit regular meter readings if they have a traditional meter, as this helps ensure bills are based on actual usage rather than estimated readings. If we don't receive regular readings, estimates may be used until an actual reading is obtained.
If you have any concerns about your account or believe your bills are inaccurate, please get in touch with me FAO Kelly @ headofcustomerservices@leeputilities.co.uk . I'll be happy to review your account and help resolve any issues.
Great costumer service
Wonderful service and costumer service from Noah today, just contacted about more details regarding WaterScheme costumer and Blue badge holder.
I had a full consultation, No more questions after.
Thank you.
10 juli 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Hello Elena
Thank you so much for your kind feedback. We're delighted to hear that Noah provided such excellent customer service and was able to answer all of your questions about the WaterSure Scheme and Blue Badge eligibility.
We'll be sure to pass your lovely comments on to Noah—they'll really appreciate your recognition. Thank you for taking the time to share your experience, and please don't hesitate to get in touch if you need any further assistance in the future.
Have a great day
Kelly
Hannah was amazing from start to finish…
Hannah was amazing from start to finish and helped me so much with finding the solutions I didn't know existed for me financially, thank U Hannah ☺️🙏🏻
8 juli 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good morning Louise
Thank you so much for your lovely review! I'm so pleased Hannah could help you find financial solutions you didn't know were available. We really appreciate you taking the time to share your experience. Wishing you all the best, and that we are here if you ever need any help in the future. 😊
Have a great day!
Kelly
Polite and efficient service.
Polite, helpful advice and professional service from Mike. Thank you.
7 juli 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good morning Caroline
Thank you for your kind words! We're delighted to hear you found Mike's advice polite, helpful, and professional. We'll be sure to pass along your feedback to him. We truly appreciate your support and look forward to helping you again in the future.
Have a great day!
Kelly
BEWARE OF EGREGIOUSLY WRONG ESTIMATES
I recently received a water bill where they "estimated" my water usage to be well over 250% of my actual usage when I checked my water meter. Even worse, they have recently increased my default payments to address this 'mismatch' between what I'm paying and their imaginations of my usage. Tried to call them and just get stuck on hold forever - no customer service to be found. Buyer beware, they will try to estimate your usage, and they will use this process to try and steal your money.
30 juni 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Hello Tom
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating this situation must be.
We'd like the opportunity to investigate your account and review the estimated meter reading and your payment arrangement. Please email Kelly, @ headofcustomerservices@leeputilities.co.uk, with your account details and a photo of your current meter reading I will personally look into your concerns and work with you to resolve the issue.
We appreciate you bringing this to our attention and look forward to helping you reach a resolution.
Kind regards
Kelly
Very helpful and frienldy
Very helpful and frienldy customer assistant, they answered to all my questions and set up my account in a few minutes.
29 juni 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good morning Lorenzo
Thank you for your wonderful review! We're delighted to hear that our customer support team was able to answer all your questions and get your account set up quickly. We appreciate your kind words and are always here if you need any further assistance. Welcome aboard!
Have a great day!
Kelly
Issue resolved once looked at Leep on trustpilot
If I could rate Leep Utilities a zero, I would. After being on hold for 20 minutes I finally got through to a very unhelpful agent.
There is currently a small charge on our account, that I wished to pay, we sent an email of consent over 2 weeks ago & today, they've claimed they've received nothing & have not allowed me to pay the bill - yes, I don't have permission to pay a bill! Any other utility company, you're given a bank account & a reference, you pay online. But Leep insist you call them or email them - we've done both & have provided the information & consent they requested & still don't have permission from them to pay a bill! Laughable & beyond any logic
Edit - Thanks for reading this review Leep and actioning it, after your message I received payment details & have cleared the balance. Review has been updated to 4* based on this interaction
29 juni 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good evening Ash
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and apologise that your original email was not responded to, which understandably caused frustration and unnecessary delays.
We can confirm that we have received your email of consent and your account details have now been updated, a copy of your bill has been sent as requested. We appreciate that paying your account should have been a straightforward process, and we're sorry that this wasn't your experience.
Thank you for bringing this to our attention. We appreciate your patience while we resolved the issue and apologise again for the inconvenience caused.
Kind regards
Kelly
Great customer service
Great customer service. My issue was resolved within minutes.
26 juni 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good morning Em
Thank you for your wonderful feedback! We're delighted to hear that your issue was resolved within minutes and that you had a great customer service experience. We appreciate you taking the time to share your experience and look forward to helping you again whenever you need us.
Have a great day!
Kelly
Jade provided phenomenal customer…
Jade provided phenomenal customer service. Out of all the times I’ve called Leep, she was the only person who resolved my query within five minutes while also taking the time to listen to me.
Unlike my previous experiences, Jade genuinely treated me like a person. That level of care and empathy isn’t something you always receive in customer service. I went from feeling unhappy with Leep to actually liking the company again because of how she handled my call.
We need more people like Jade. She is a real credit to your team.
26 juni 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good morning Chelsea
Thank you so much for taking the time to share your experience. We're delighted to hear that Jade was able to resolve your query quickly while making you feel heard and valued.
Providing empathetic, personal service is exactly what we strive for, and it's wonderful to know that Jade's support changed your perception of Leep. We'll be sure to pass on your kind words and recognition—they'll mean a great deal to her.
Thank you again for your feedback and for giving us the opportunity to make things right.
Have a great day!
Kelly
I had to get in contact with Leep…
I had to get in contact with Leep Utilities about my bill. I spoke to a very nice lady called Gemma and she managed to get my bill sorted. She was very helpful and took her time to explain anything. It was a positive experience.
25 juni 2026
Review zonder uitnodiging
Antwoord van Leep Utilities
Good morning Amanda
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Gemma was able to help resolve your billing query and provide clear, helpful explanations throughout the process. We'll be sure to pass your kind words on to her—they'll mean a lot. We're pleased we could turn your enquiry into a positive experience, and thank you for choosing Leep Utilities.
Have a great day
Kelly
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