Ordered a bike via the cycle to work scheme. Got regular updates from the Cheltenham team, and quick answers to my questions via email which is great. But, what really stood out.......When I went... Toon meer
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Bought bike 'remotely' by email/phone for payment and pickup at Cheltenham branch and it was dealt with extremely efficiently, including using their carpark in town for my quick stop. First ride of th... Toon meer
The personal touch made this company stand out to me so I ordered again from them. The communication from the company was 1st class. Delivery service no problems . The item I choose was out of stock b... Toon meer
I had my heart set on a Cube Kathmandu which was difficult to find in stock. Luckily, Leisure Lakes Bikes had one in stock at Daventry and transferred it to Cheltenham which was nearer to me. I found... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Geschreven door het bedrijf
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
All our bikes are built, tested & packed by a Cytech qualified Mechanic.
After some kit or accessories? Spend over £75 & get FREE Delivery!*
Contactgegevens
27 Pittville Street, GL52 2LN, Cheltenham, Gloucestershire, Verenigd Koninkrijk
- 01242 251505
4,9
Uitstekend
146 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 82% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Stock issues but kept updated
Difficulties to obtain stock to fulfill my order but I have been contacted by the store and kept updated.
6 februari 2023
Antwoord van Leisure Lakes Bikes - Cheltenham
Hey,
Thank you for getting in touch, first of all, please accept our apologies for the delay. I have spoken to our Cheltenham store regarding this order and they will be in touch today with an update.
Leisure Lakes Bikes.
Excellent service built and despatched…
Excellent service built and despatched my bike exactly when the said and delivered by their own staff on time.
27 januari 2023
Great experience from this company
Great experience from this company cant recommend enough. I purchased the wrong bike online, phoned their customer service line and they amended my order within seconds. I then collected the bike next day no hassle at all. The staff in store were very helpful and had great advice.
14 januari 2023
Review zonder uitnodiging
Fast and friendly
Fast and friendly especially given so busy in the run up to Christmas
22 december 2022
Amazing customer service! Great bike!
The click and collect service was really quick and the quality of the bike was great. There was a small paint chip in the bike and I was really impressed at how the guys at Leisure Lakes handled it. I could keep it and get £75 off, or have a new one delivered. It's so refreshing to get honest and speedy service.
23 december 2022
Prompt delivery of correct item
15 december 2022
Fantastic customer service
Fantastic customer service. Would recommend to anyone. Went above and beyond to get the bike delivered in time for my sons birthday. Amazing, I could not recommend anymore.
18 december 2022
Very helpful and informative couldn’t…
Very helpful and informative couldn’t speak high enough of the staff
8 december 2022
An excellent company with matching customer service
I had my heart set on a Cube Kathmandu which was difficult to find in stock. Luckily, Leisure Lakes Bikes had one in stock at Daventry and transferred it to Cheltenham which was nearer to me. I found the staff at Cheltenham very helpful and knowledgeable. I discovered on my return home that there was a couple of issues with the bike and contacted the company. I dealt with Pete the store manager at Cheltenham and he was very apologetic and offered a very generous good-will voucher which I accepted. In all a good company to do business with and excellent customer service if things go wrong.
29 november 2022
Great service as usual
26 november 2022
MTB helmet
Ordered a fox helmet online but it was too big for my son, went to Leisure Lakes bike Cheltenham and was changed to the correct size straight away. Staffs are so helpful and polite. Highly recommended 5 star.
17 november 2022
Top Quality customer experience.
11 november 2022
Brilliant and helpful guys at the…
Brilliant and helpful guys at the cheltenham branch, they were quick to answering my questions when i found an issue with my bike but i was compensated generously, couldnt ask for more. spot on
17 oktober 2022
Fab experience
Brilliant place staff have always been super helpful and welcoming also everything is presented well
15 oktober 2022
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