Great service. Always works! Love how helpful they are with any trouble shooting. Couldn't recommend it more! They're also Australian owned and operated no third party help desk.
Bedrijf heeft geantwoord
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Great service and support for mobile and NBN. The deals are great too! Our whole household uses this service and if there is any problems it's great to speak with an Aussie who can help resolve the is... Toon meer
Bedrijf heeft geantwoord
Mates don't rip off mates. There's something fishy here. Either their network is garbage, overcrowded or they are actively throttling advertised speeds but leaving speed tests unfiltered. Streami... Toon meer
Bedrijf heeft geantwoord
I’ve been using MATE for my mobile service and I’ve had a really positive experience. The signal is great, the service is reliable, and everything has been easy to manage. What I love most is tha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Your mate for the best value internet & mobile plans in Australia! 📱 🌐 Make the switch to MATE! 👋
Contactgegevens
340 Victoria Street, 2164, Wetherill Park, Australië
- 131413
- support@letsbemates.com.au
- www.letsbemates.com.au
3,1
Gemiddeld
2K reviews
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Rubbish support
Rubbish support, took a long time and wasted my time. no longer using these guys.
20 september 2024
Review zonder uitnodiging
Antwoord van MATE
Hey Troy Bird,
Thank you for taking the time to leave this review.
We are very sorry to hear about your experience with our support team, this is definitely not the level of customer service we aim to provide.
We apologise for the wait in getting through to our support team. While we strive to help everyone promptly, we're sorry that this didn't happen in a timely manner with you.
Your feedback has been passed onto the relevant teams to help better our level of support, we really appreciate you providing this information to us.
Regards,
Luke.
Switched to mate purely for the price…
Switched to mate purely for the price for the first 6 months. From the first hour of being connected I was getting drop outs every 15min to 30min. Thought it may be teething problems so gave it a couple of days (was the weekend so had no choice). However, this happened the entire weekend.
I only gave two stars because when I called to cancel on the Monday the lady was very empathetic and apologized and gave me a refund without argument.
I then signed up to Spintel for $9 more per month and have had no drop outs at all. It’s been almost a week so far so hopefully this lasts. Also, After the 6 month offer, Spintel only go up $10 and not $30 like mate.
28 augustus 2024
Review zonder uitnodiging
Antwoord van MATE
Hey Francisco Moro,
Thank you for taking the time to leave this review, we really appreciate it.
We are deeply sorry for the internet issues you experienced, especially over the weekend, and for the fact that our support team was unable to assist you in resolving them at the time. This is certainly not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
With that said, we're glad to hear the dropouts have stopped. While we remain committed to offering competitive pricing, we also understand how crucial reliable service is, and we're constantly working to improve both our service quality and customer support.
Once again, we thank you for leaving this review, this has been passed onto the relevant teams and will be used to better our customer experience moving forward.
Regards,
Luke
Bargain regret
Don't even bother signing up. From the week I signed up, I have been having an issue with mate. This is one of the most horrible and unreliable internet providers. I only signed up with them because of the low price but I wish I had not. I already signed up with my old internet provider to transfer. Stay away from them.
27 augustus 2024
Review zonder uitnodiging
Antwoord van MATE
Hey Erisa H,
Thank you for taking the time to leave this review. We wish to sincerely apologise for the experience you had, this is certainly not the standard of service we aim to provide.
We're also sorry for the internet issues you encountered and regret that we weren't able to fully resolve them in the end.
Your feedback has been passed on to the relevant teams, and we’ll use this experience to help improve our customer service moving forward.
Regards,
Luke
Another great ISP that has gone down the toilet.
This company were great when i first started with them a couple of years ago. Had excellent support, 250/25 plan. Speeds were great for about a year - year and a half.Noticed in the last few months i get between 15.9Mbps - 70Mbps. A lot of their old support services are no longer available. Left multiple messages and submitted fault forms with no replies to any of them. I refuse to pay top dollar for a greatly substandard service that i pay for, with no one to contact or looking to fix it. Its time to say goodbye to Mates and hello to Superloop who offer quadruple the speed at the same price. So they are also not competitive any more.
9 augustus 2024
Review zonder uitnodiging
Antwoord van MATE
Hey Gary spindler,
Thank you for taking the time to leave this review. First, we sincerely apologise for the decline in the level of customer service you received. We always aim to provide the best experience possible, and we regret that we fell short in this instance.
We’re sorry to hear that you felt there was no one available to help resolve the issues you experienced. We understand how crucial customer service and support are, and we’ve passed this onto the relevant teams to investigate why you did not receive any communication from our support team
While we strive to remain competitive with our pricing, we fully understand that dependable support is equally important.
We’ve shared your feedback with the relevant teams to help us improve moving forward. Thank you again for taking the time to leave this review and for helping us improve our service.
Regards,
Luke
Been with Mate for years now. Love them.
Been with Mate for years now. No issues. While the support at times could be a bit faster, I hardly ever needed their help. Their service is just that brilliant. I had an issue at the beginning - but that was NBN related and not Mate's fault. Mate helped get the issue fixed and were there every step of the way, consistently updating me on progress. I had the same issue with another provider who wasn't able to get the issue resolved for a year. Mate got it fixed relatively quickly. Ever since then, no issues. The service is just running without hiccups or drops.
30 juli 2024
Review zonder uitnodiging
Antwoord van MATE
Hey F.,
Thank you so much for your awesome 5-star review!
We really appreciate your feedback, and this has been passed onto our relevant teams for review.
We are glad to have you as one of our Mates, and we aim to ensure our customer experience becomes even better!
Regards,
Luke
Got a 100 / 40 plan
Got a 100 / 40 plan , decided to do speed tests and was 37/0,85 , been checking everyday and the highest was 72 /0.85. Just done another test ..31.15 / 0,75
\Rang them and the operator suggest it was the modem, it was a brand new modem and router.4 months ago did not have internet for 8 day and they blamed NBN. I rang the Federal minister David Gillespie and he rang NBN and his secretary told me it was the internet provider fault . And yet , with that information, mate still blamed NBN .Hint..Always record the phone call. That if you can record for over an hour as you have to keep hearing the stupid music and never ending recording . Wont be long and we WONT be mates 2 stars out of 10
5 juli 2024
Review zonder uitnodiging
Antwoord van MATE
Hey Collin Ralph,
Thank you for taking the time to leave this review.
First and foremost, we sincerely apologise for the speed issues you experienced with MATE. This is certainly not the level of service we aim to provide.
We’re sorry that the issue remained unresolved. If our support team suggested that the modem was at fault, we typically recommend testing a secondary modem/router and device to help pinpoint the cause of the problem.
We also appreciate your feedback regarding the hold music, and we’ve passed it along to the relevant teams for review.
Your review has been shared with our teams to help improve our customer service moving forward.
Regards,
Luke
FTTP 250/25 - Slow Speed through the Afternoon & onwards
When we initially used Let’s Be Mates's copper lines with a 100/20 Mbps plan, our experience was smooth and satisfactory.
However, after upgrading to the FTTP 250/25 plan, we encountered significant issues. During the day, we achieved optimal speeds, but in the late evening, our speeds would drop dramatically from 230 Mbps to a mere 3 Mbps, which was worse than our previous 100/20 copper line speeds.
We followed Let’s Be Mates's troubleshooting instructions extensively, but to no avail. Despite our efforts, the issues persisted, only to resolve themselves inexplicably after 6-7 months.
Unfortunately, new issues arose, which also took weeks of back-and-forth troubleshooting before they too resolved without any clear explanation.
As of June 2024, we once again faced slow speeds in the afternoon.
This time, I decided I had endured enough and chose not to undergo another lengthy troubleshooting process. Consequently, I have signed up with a new ISP and have experience no afternoon & onwards issues.
1 juni 2024
Review zonder uitnodiging
Antwoord van MATE
Hey Ric,
Thanks so much for taking the time to leave this review.
We’re really sorry to hear about the speed issues you had during peak times. This is definitely not the kind of service we aim to provide.
We also understand how frustrating it can be when the troubleshooting process feels like it’s dragging on. Our team tries to be as thorough as possible to make sure we cover everything and get to the root of the problem.
We are sorry that these extensive troubleshooting steps have led you to look for another provider, but we're glad to hear your new provider has sorted things out for you.
Your review has been passed onto all the relevant teams for review, and it will help us improve our service moving forward.
Regards,
Luke
Overall internet service is terrible
Overall internet service is terrible - it cant even handle a one person household.
Customer service is unhelpful.
20 mei 2024
Review zonder uitnodiging
Antwoord van MATE
Hey Emily Holt,
Thank you for taking the time to leave this review.
We’re really sorry to hear about the internet issues you experienced at home. Our service is designed to handle multiple users in a household, so we regret that we weren’t able to troubleshoot further and get to the bottom of the issue.
Your feedback has been shared with the relevant teams and will help us improve our service moving forward.
Regards,
Luke
Had the unfortunate experience of…
Had the unfortunate experience of signing up to their internet and mobile plan. 5 days and still no internet at home. We tried calling but were put on hold for hours and hours. Chat support mentioned that they will send a technician after another 10 days. This is unbelievable! How do businesses like this manage to still exist in this day and age. I guess they manage to scam as many people as possible and then run away ? Stay away from them and keep your sanity and use any other provider for internet that actually works !
8 mei 2024
Review zonder uitnodiging
Antwoord van MATE
Hey sheeba lamba,
Thank you for taking the time to leave this review. We're really sorry to hear that your experience didn’t meet the standard we aim to provide.
We apologise for the delay in reaching our support team. We do our best to get to everyone in the queue as quickly as possible, and we're sorry if we didn’t reach you in a timely manner.
Additionally, we’re sorry for the delay with the NBN technician appointment. Unfortunately, these appointments depend on technician availability in your area, which can sometimes cause longer wait times.
Your feedback has been shared with the relevant teams and will help us improve our service moving forward.
Regards,
Luke
Absolute motley crew do yourself a…
Absolute motley crew do yourself a favour and give these pretenders a bloody wide berth. Useful as an ejector seat in a helicopter. Joined them because of sponsorship of the Central Coast Mariners with which I have been member for over 10 years and believe me what an incredibly bad decision I could go on but honestly do yourself a great favour and select any alternative.
27 april 2024
Review zonder uitnodiging
Antwoord van MATE
Hey Ozzie Traveler, thanks for taking the time to leave this review. We’re really sorry to hear that your experience didn’t meet the standard we aim to provide.
We apologise for any frustration our service may have caused during your time with us.
We’d love the opportunity to understand what went wrong and review your account to see how we can improve. If you could provide us with your account number (MATE Code), our team will look into it right away.
Regards, Luke
Do not trust this company
Do not trust this company, they are definitely not your ‘mates’!
Had to submit my issue with the Comms Ombudsman before Mates started to offer a petty reply.
It took 6 times before they offered a fair resolution. They know they are in the wrong but do nothing about fixing the problem. Pathetic!
11 april 2024
Review zonder uitnodiging
Antwoord van MATE
Hi Rod Millner, thank you for leaving this review. We're truly sorry to hear that your experience fell short of the standard we strive for.
We apologise that you felt the need to approach the ombudsman before receiving a response from us. Your feedback has been shared with the relevant teams for review and will help us improve our service moving forward.
Regards, Luke
My number got hacked and was…
My number got hacked and was transferred to mate
I told them that a hacker did it and explained for them to transfer the number back to me
And all they said was we can't tell you who it is that took your number as its our customer what a joke of a company
The victim is always in the wrong
Customer service girl hanged up on me
Blamed the provider I was with refused to talk to me just wanted To protect the hacker shame on you
You all should hang your head low in Shane worst customer service and management decision ever calling a hacker their customer omg what a bunch of fools !!!!
22 maart 2024
Review zonder uitnodiging
Always slow and often drops out.
They use to be great, never had a problem. For the last year speed always slow and drops out and customer service is not helpful at all.
13 maart 2023
Review zonder uitnodiging
Antwoord van MATE
Hi sue farrell, thank you for taking the time to leave this review.
We would like to apologise for the experience you had, this is definitely not the level of customer service we strive to achieve.
Our team would love to find out more information about your account and improve our customer service team moving forward. Please send us your Account Number (MATE code) and we will be able to look into this further right away.
Regards, Luke
Don’t switch if you do you will be…
Don’t switch if you do you will be sorry left with no internet and so much of my time wasted trying to sort problems made by mate
3 maart 2024
Review zonder uitnodiging
Antwoord van MATE
Hey Elizabeth Edwards, thanks for taking the time to leave a review.
We’re truly sorry to hear about your frustrating experience, and we apologise that our service fell short of the standard we aim to provide.
Your feedback has been shared with the relevant teams to help us improve our customer service.
Regards, Luke.
Reluctant to cancel the service.
Reluctant to cancel the service.
I have to beg this frauds to cancel the service.
1 maart 2024
Review zonder uitnodiging
Antwoord van MATE
Hi Integral CC, thanks for leaving a review.
We’re truly sorry for the frustration you experienced while trying to cancel your service. Unfortunately, MATE must comply with strict regulations that require us to verify your identity before proceeding with cancellations.
We’d appreciate the opportunity to better understand your experience and improve our processes. Please provide your Account Number (MATE code), and we’ll look into this right away.
Regards, Luke
Mate Internet
I just read a review of a disgruntled consumer that the internet wasn't available during floods and they charged her, Karen I sympathise with what you have had to put up with. NOT A JOT ABOUT FLOOD VICTIMS.
My experience with Mate Internet to date has been extremely good, I moved house then upgraded from FTTN to FTTP, not a problem and Tech help (Australian) was amazing, talked me through hooking up my new mesh system and no drop outs or bugs, I'm very happy with Mate and have recommend them to friends. Australian Owned
9 februari 2024
Review zonder uitnodiging
Antwoord van MATE
Hi Phil, thanks so much for the fantastic review!
We’re truly lucky to have customers like you, and we’re thrilled to hear that you’re happy with the MATE service.
Your kind feedback has been passed on to the team, and we greatly appreciate you recommending us to your friends. We’re grateful for your support!
Regards, Luke
Three years of slow, unprofessional, and costly internet service with poor self service.
Slowest internet, was no where near the speeds we paid for, dropped out constantly, ridiculous late fees, worst self care portal which was inaccessible for months, can't cancel plan without calling, also increased everyones plans by upwards of $15 extra a month just because they updated their nbn network, this was something you could not opt out of unless you wished to cancel. Most unprofessional internet company I have ever been with, has the professionalism level of a business being run out of someones garage.
6 februari 2024
Review zonder uitnodiging
Antwoord van MATE
Hey Krystal Leigh, thank you for your review.
We sincerely apologise for the experience you had with us, it’s certainly not our intention to come across as unprofessional in any way.
We’re sorry for the difficulty you faced in reaching our support team and accessing your self-care portal. We’ve shared your feedback with the relevant teams so we can work on improving our service.
Regards, Luke
During recent floods no service for weeks yet took monthly payment
During recent floods had no phone or internet for days … dangerous situation… ongoing dropouts then billed for my monthly payment. Ongoing dropouts a month on—- Complained by phone call and again on line… no answer!! Ongoing dropouts —- appalling service ! On hold calling again over 20 mins —- how to check internet issues when you can’t even get online 🤪
Ready to contact accc !
18 december 2023
Review zonder uitnodiging
Antwoord van MATE
Hey Annie Mobarak, thank you for leaving this review.
We’re truly sorry to hear about the floods you’ve endured, and we want to assure you that we have reviewed accounts impacted by these events for compensation once resolved.
We also apologise for the difficulty you had reaching our support team during this time. Your feedback has been shared with the relevant teams to help improve our service.
Regards, Luke
MATE Offshore Chat ServiceNBN and Phone…
MATE Offshore Chat ServiceNBN and Phone Service fine but JUMPED high in rates. Advertise they use Australian Based customer support but Live Chat is definitely NOT in Australia. Blind Freddy could see. Moved to BETTER LIFE. Melbourne Call Centre and Better Life Mobile is the only telephone company in Australia to be accepted as a member of Good Shepherds Financial Inclusion Program and is a social enterprise certified by Social Traders. Use Telstra too.
19 januari 2024
Review zonder uitnodiging
Antwoord van MATE
Hi Adrienne,
Thanks for your shout-out. We get your concern about our rates and where our chat support is based. But just to set the record straight – we're as Aussie as they come! Our entire live chat team works right out of our call centre in Western Sydney, NSW. No outsourcing here.
We're always juggling to keep our pricing fair while giving you the top-notch service you deserve. If there's anything specific that got you worried, give us a buzz.
- Luke
Worst service…
Worst service…
Very very bad service and customer care. Not recommended..
9 januari 2024
Review zonder uitnodiging
Antwoord van MATE
Hey Harman,
We're really sorry to hear you've had a less-than-stellar experience with us. This isn't the kind of service we aim to deliver. We'd love the chance to make things right. Could you please reach out to us with more details about what went wrong? We're here to listen and help.
- Luke
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