MATE Reviews 

Have never had nbn before and not techo person. Support can be 5 stars down to 0 depending on which tech you get .
I do not get the supposed speeds allocated anymore and sometimes a massive noise .
I don't think I can get 4k reception or ever have - maybe a fttn issue .
Lately I have been getting frequent wifi drop outs which is really annoying. Wired seems stable but not high quality picture compared to a 4k DVD at all .
Going to to try a new modem!
Overall could be better or worse I imagine .
Prices went up but then problems came in - can't fathom ?
TP-LINK have some dubious reviews.
Hope this helps ya . I really don't want hassle to change providers and price reasonable these days but quality and reliability seems to be waning .

Frequent drop outs -planned outages where they do not warn you in advance. You get stuck on their help lines for hours listening to the incredibly annoying messages saying the word mate 16 times a minute. I tried to support australian company but these are no mated of mine

Definitely the most unstable internet provider I've used in the last decade. Their uptime is fairly reliable but then you hit pockets where it just flickers on and off all day or for a few days.

We took advantage of a package that offered a Tide Music account when we joined but we never got it. And with nobody to contact I guess we'll never get it.

Not the best but I don't hate them like my last provider. Oh well - I suppose everyone has that dodgy mate...

Have been a client of Mate internet for several years and for most of that time, internet and customer service have both been good and reliable.

However of late, evening speeds have been falling to the point of continual stuttering on streaming services, and a recent outage lasted for most of a weekend, with no way of contacting the company other than by leaving messages on their social media accounts.

Previously if an outage occurred they would send a text message explaining the outage, saving one the trouble of trying to work out if it was a service problem or a local tech hitch. But they seem to have given up on that.

Now they have sent notice of a price rise for a service that they are simply not providing (given the poor evening speeds and dropouts), so am shopping around for an alternative provider - there are numerous providers offering the equivalent service for around $20 less per month.

Disgusting company that provides a fraction of the speeds they promise.
Support is non-existent.
Another company that makes it so difficult to fix a problem that you eventually just give up.

Do not recommend. Let you down. We have elderly Aunt broken hip in hospital, dementia as well now. Her car got stolen and house broken into. I pay her account and mine name and same credit card as l set up both accounts . I asked to add another NBN service so l could connect security (mobile and land lines on NBN but on NBN modem l pay $87 mth). I have police everyone helping out but MATE we have driven over 2 hours for nothing. I explained to Mate that l am enduring guardian and power of attorney also the fact that my details are on account as l set up and pay for account. Vanessa who l spoke to and explained the urgency would go off and talk to manager however would not put me through to manager and said we can do a call back within 24 hrs. I explained the urgency and extenuating circumstances to no avail. As per my previous review have been an advocate for mate for family and friends. I pay two accounts well over $200 to $300 plus a month, just regrettably got my mum across. Sad thing is l gave all details, verified myself (same surname) same credit card (mine) was in house at modem, could have verified account payee, card number in stead we are now driving back to Sydney without any cameras or security. I will be moving all my services and will tell all l have recommended to move services as not at Mate you want ready to take your money but never help when in need! Go to another reputable service.

I'm with Mates and have been recommending them since forever. However...

I would NOT recommend them now. Their customer and internet service was once brilliant. Not anymore. I remember once upon a time talking to real technicians who were real interested in fixing problems. Today the service outages are way too common. And I mean middle of the day while trying to run a business too common. With some of my customers just starting out with simple phone systems connected to the modem, working with no phone and no internet for hours in the middle of a work day is... unworkable.

Mate, please bring back the service you once provided.

Just the worst.
I'm paying for 100mbps; and I'm currently getting 6mbps. Speed seems to drop off to constantly under 10mbps basically every day during peak now.
Also seems to randomly drop down to unusable speeds through out the day, as well as pretty regular instabilities and outages. I work from home, and this is just a freaking joke now.

Edit: response to MATE's response:
No need, I swapped to Aussie, can't be happier. paying for 50mbs, getting around 54mbs consistently (even during peak).

I normally would not want to be here to write anything bad nor have I ever wanted to but this is a very important thing to share. Their network is terrible. I am a very patient and understanding person but they are very slow, I mean on customer service/support & their network. I also tried to get my number which I used for a very long time to transfer to a new one but they couldn’t, all because mate did not respond nor allow it no matter how much I asked, they ignored it and never got back to me. I decided to be patient and kept paying. Then I stopped and they kept trying to pull out my money and when they couldn’t a few times. They decided to completely delete that number and say it cant be retrieved. I asked them to retrieve it and all they cared about was the amount owed which is only $100 and that’s money is asked to be paid for when they never even gave any proper service. I hopped on their service hoping it’d have 5G and once in a blue moon? It came. For a few seconds, until I used something. The moment I am excited about it, the next it decides to turn back to 4G and I don’t even want to start talking about how terrible their 4G network was. I hope they fix their whole system up and not do this to someone else. I may be one voice but honestly, it’s just disgusting how ignorant some people are. How dare they think it’s okay to do such things to make a few bucks. I don’t know how they convinced so many people they’re okay with the reviews so far. Maybe the first month was decent and even so for me, but every month after was just a pain in the ace. I immediately wanted to change it half way through the first month. I am just so disappointed about my number being wiped off because I missed out on so much calls and texts. I have a lot of things I need to do now, but one things for sure. I’ll get even & have the last laugh. Adios.
P.S Whilst doing this, I have noticed that many review websites don’t post it without the company’s permission which is just so misleading. Makes me wonder how many people suffered and couldn’t speak up. I am just doing this for the sake of the people and for goodness grace.

Service: NBN to the Node. We move a lot. I always shop around on the move and end back with Mate. They are priced fair. They are available to speak to either via chat and/or on the phone. Service at one house was poor, but it wasn't the fault of Mate. It was and still is a Telstra issue at the house. I wouldn't have any idea about their mobile service. Just internet to the house.

Internet dropped out again tonight around 10pm. Im getting over this real quick.

It's appalling how often there's lengthy internet outages.
Since 7 years when it was called barefoot and now mate nothing has changed.
Unreliable internet service and often it's running at a much slower speed than I signed up for.
Not happy and will be looking for different provider!

I have been on Mate for a while but increasingly, their service levels have been dropping. My NBN is down today and because it's a Sunday, there is no way to get in touch. The NBN is down for more than 11 hours now and it's still showing as not having any outage. The speed I get is also patchy. On most days, it's no where near the typical speed promised. Usually about 40 mobs which is way off from the 100/40 plan I signed up for. The mobile service is patchy. Travel on the Sandringham line and most times, you won't get much Internet connection too. This outage on a Sunday with no way to get in touch to resolve while I need to head off for overseas work on Monday means I am left scrambling to find a way to keep my home services running. I have been thinking of switching provider and I guess this just pushes me to make the move now. When it works (a few years back), I would say there is value for money. But if it's not working, where's the value?

Despite previous requests for payment, your MATE account is overdue and all services on this account have been restricted.

If we do not receive payment within 5 business days, your services will be DISCONNECTED and your account will be terminated.

I've been with mate for 7 years and they send me an email like this!! The amount was paid (Plus the late payment fee). However they did not restore the restrictions on my account. I've ditched mate internet and signed up with a different provider.

i got it because i wanted to switch networks.
I followed the link that was sent to my original number but they ended up giving me a number.
I tried the support but they send we can send you a number and i would have to pay again.

Worst service ever. If you want to keep your old number dont subscribe mate.
I hope it this helps other aussies too.

Also i clearly rember is it was diana and vivienne who wasted all of my day by prolonging the chat and disconnecting it whenever they felt like
For a whole day i had to go without a network and then go out buy a $2 for optus which literally took 5 mins to activate.

For the past several months I am not receiving some messages from senders and some of my messages are not getting through to who I want to contact. I have been with Mate for several years, it used to be extremely efficient and provided helpful staff if there ever was a problem but now it is not only problematic trying to lodge a verbal complaint but some staff don't seem to be as efficient as they used to be. Sad to see a once good company go down as Mate has done.

I decided to join up to mate, and switch from Telstra after reading all the rave reviews about them.

My experience has been horrid. My number was supposed to have been ported 3 days ago, after already being delayed 24hours due to MateMoible.

I am now going on 3-4 business days with out any access to the number that was supposed to be ported.
As a result, I have no access to my banking, business accounts, email/online accounts, or essential services like MYGOV, or ATO, Medicare, due to that number being linked for Two Factor Authentication.
Mate Mobile, are now holding my number hostage, and I still have no access to my number! (A clear Breach of the TIO laws and guidelines)

This has now caused me financial loss due to not being able to receive calls, or messages, or any record of who has tried to contact me for the last 2 days, and as previously stated no to access bank accounts or ESSENTIAL government services like the ATO.

I have triple checked with Telstra that the issue is not with them, and wasted 5 hours on the phone to them in the last 2 days, as Mate had told me the BS line it was a Telstra issue, the same excuse they seem to hand out to anyone having this issue.

Telstra have assured me they are not holding my number (as I am out of contract), and it is MATE MOBILE, who has my number.

I informed MATE of this, they don't listen or care.
I asked to speak to a supervisor and was told there was none in the office and it could be up to 24 hours before I get a call back.

Mate Mobile are now in BREACH of the Telecommunications Industry Ombudsman which clearly states Porting numbers MUST be completed within 2 business days. Well I have passed that threshold, and they are still playing games, and trying to pass the blame and play dumb.

I just want my dammed number back and access to my bank and business accounts!

They may have an Australian Call Centre, however what's the benefit in that, when they are just reading from a script and cant actually help you at all or even let you speak to a team leader or supervisor.

This entire company seems like s scam after this experience, and they are doing absolutely nothing to address it.

They didn't even contact Telstra to discuss the issues (which you think they would as its part of the process to port a number, I had to spend 5+ hours with them (Telstra) on the phone to find out what's going on, just to be told its MATE MOBILE that is causing the issues, and then for Mate Mobile to say oh maybe another 1-2 business days it might be fixed, after telling me 2days in a row that it would be resolved by the end of business that day.

Todays now Thursday so that would be Friday if I'm lucky, oh then its the weekend, sorry you'll have to wait till next week!

Mate Mobile are quite happy to leave me without access to my number, bank accounts, business accounts, essential government services such as the ATO, Medicare etc and cause me further financial loss, then to pick up a dammed phone and call someone to find out what the issues are, essentially do their damn job!
Instead, oh we will just push emails around internally for a couple weeks to pretend we are doing something and keep you hanging on the hook.

I am beyond furious, and completely let down. STAY AWAY FORM MATE MOBILE < We all know Telstra is painful, but no where near as painful as these utterly useless, unhelpful, script reading scammers!

They have left me and my number in limbo, and outright don't give one single **** about it!

I have been with Mate for years and had previously found them to provide a good service and had few problems, until this year. The internet has dropped in quality often having to buffer for long periods of time and dropping in and out. When working from home obviously this is not ideal. The greatest problem came when my bank card was expired and I needed to update my new one. I could not login to the app or rest my password, I attempt the phone service to update my card but it would not register my account number and when calling through to a customer service representative I could not get through at that time. After this struggle I emailed to ask for assistance explaining the situation in which the response was they can not take card details over email and was directed again to the other service I explained were not working. Meanwhile I kept receiving emails advising the funds did not go through. Eventually I asked to cancel my service as I couldn’t update my card details, they did not do this and just advise I needed to call in to do this. Eventually I was able to update my bank details (not through assistance of their team at all) but now was inciting extra fees due to failed payments. At this point I carried on with the service until it just stopped working and after two weeks of our internet not working had asked to cancel my service because it is not working and hadn’t for two weeks (Via email). Again I received an email advising I needed to call in to cancel my service but did not address the fact that it had not been working for two weeks or attempt to fix it. I had them called in to cancel my internet which the customer representative was nice and did well but did not have the means to send me an email confirming the cancellation and advised I would receive an email confirmation at 10pm that night. This obviously was never received so I emailed them a few days later and attempted to call through at one point to request the email confirming cancellation to ensure I do not incur other fees before organising my next service. I could not get through to the phone service and still have not received an emailing confirming the cancellation. This has been another week now. All in all not great with service now they have gotten bigger and seem to just do the bare minimum which does not fix any issues you may be experiencing.

We have been Soulmates for 5+ years, initially the call center service was awesome and internet speeds were excellent. Fast-forward 5 years and I am having Youtube buffering issues, high pings even to IP addressed in Australia and online gaming is impossible.
it take hours to get anything done over the phone and most of the time they cant fix the connection issues.

I have since decided to move to Superloop on June 16 2023 when my monthly plan finishes.

Stay away from them, while you can still get great speeds and prices are reasonable, their connection shaping tech means you wont play games online and streaming is not reliable at high resolutions, I rather pay a bit more for a quality connection.

I will review Superloop once I test it for a few days.

Very poor service, two weeks gone, two modems/routers and still no internet.