Let UK Home Reviews 

We’ve been working with this estate agency for a while and are always impressed by their professionalism and high standards. They make sure every property is properly cleaned and disinfected.

Zoey is especially great to work with she helpful, kind, and always clear in her communication.

We’re glad to collaborate with them.

This agency has no proper communication channel to deal with tenants. From the very first day, my experience has been extremely disappointing. The property handed over to me was in an unacceptable condition — multiple repairs were pending, and the house wasn’t even cleaned before I moved in.

I was also told to collect the keys from their Paddington office without any prior notice, which was completely unreasonable.

Whenever I raised issues or complaints by email, they would only acknowledge the message and then do nothing. No follow-up, no resolution, and absolutely no accountability. The only thing they seem to handle promptly is sending monthly rent reminders.

Overall, the lack of professionalism, communication, and basic responsibility has been incredibly frustrating. Even 0.5 stars would be too generous, but since that option isn’t available, one star is more than enough.

Customer service is super good and the place is easy to find

I recently had a property viewing with Cecilia and was thoroughly impressed. The apartment was filled with natural light and well-maintained. Cecilia is highly professional, knowledgeable about the local rental market.

It’s was very excellent service
Iam very happy dealing with this office many thanks

I’m very satisfied — many thanks to the team, Thomas, Cecilia, and Zoey , for their excellent service.

I’m really happy with the service from Let UK Home overall. Everything went smoothly and clearly. Aimee was super helpful, professional, and kind. She made the whole rental process easy and stress-free. I really appreciate her support!

Cecilia, Aimee, Ethan and team made my move such a great experience. I would say if you aren't working with them, you're missing out. They're very efficient and responsive! Cecilia was so patient with me - even though I bombarded her with questions on the weekends :)

This agency was the property manager with a flat I rented, so I had no choice but to deal with them. They are completely incompetent. From not getting repairs done for months on end, until I had to give up, endless miscommunication issues leading to contractors showing up on the wrong day attempting to gain access without me present, failing to do the electrical check on time and then pressuring me to allow access before the certificate expiry date, to invoking the break close in a cold, sudden way by email because the landlord wanted to move in, to the final straw, arranging an incompetent check out inventory company that got the times mixed up and attempted to gain access to the flat hours before the agreed appointment time, which caused me great stress as the flat wasn't ready. The catalogue of failures during less than a year is staggering. If you're considering renting a flat managed by them, I urge you to reconsider because you're setting yourself up to constant stress and disrespectful treatment during your tenancy.

Thanks for your assistance Deborah.

Working with Ethan has been a smooth and positive experience.He were always approachable and quick to respond whenever I’ve needed support. It’s been a stress-free experience thanks to him.

I’ve only been with letuk for a month as a landlord, but I wanted to leave a quick note to say how impressed I’ve been with Cecilia, my rental negotiator. From the very start, she went the extra mile to help close the deal smoothly. She’s responsive, proactive, and clearly cares about getting things right for both landlord and tenant.

It’s been a really positive start, and I’ll share more feedback later on about the property management team as I get to know them. For now, I just want to say thank you to Cecilia for making the process feel easy and stress-free.

Great agency and really nice properties. Had a very good experience with their team.

Debora made the process very easy for me. Very nice and professional allowing me to get the best deal for myself and genuinely putting effort into ensuring I get what I need

Let UK helped me find my new flat. Cecilia provided excellent service and supported me through almost every step of the home-searching process. The team was professional, efficient, and friendly. Highly recommended!

Agent barely speaks English - hard to imagine how they would communicate or resolve any issues that were to arise once you rent an apartment with these people...

Very well organised and helped me a lot in this stressful moving in period, esp Aimee who is very efficient and resolved all my queries

Frannie and Aimee were spectacular through all the process. Always caring, modifying their agendas to combine with mine to see the flat, always responsive. It was really good and easy work with them.

For renting a flat, Aimee was my agent. Since I had little time, she patiently guided me and moved the process along as quickly as possible.

Really easy experience working with Aimee and team to get set up in new accomadation!