Lancaster Gate Assistance Reviews 

Very poor service told me to get my moped fixed still waiting for them to pay me left me no money for food rent or gas and electricity and every time I talk to them its a different story

Thanks Kaitlyn she was kind and clearly I made her day 😂 but was all good

Sadie accepted my claim offered me a hire vehicle and great assistance gave me pros and cons of each option and really broke everything down I wasn’t sure of
highly recommend their services to anyone making a claim

Super helpful with all my questions and really friendly and welcoming.

I was hit from the back by another motorcyclist, who then rode off. I had it all on my camera and a shop camera too, LGA covered every angle of this claim, from retrieving my bike, having it repaired and stored safely. I was given a replacement bike too, very quickly. I was always kept in the loop as the investigation was underway, and was very pleased with the final outcome. Have been with LGA for 2 years so far, and have no desire to leave. 100% recommended.

Called and spoke to Tyler Sheppard yesterday who was incredible! He was so helpful and understanding and explained everything great! After going through each section he made sure we were happy with what he was writing and and made each following step really clear to understand, especially for someone who's never dealt in a claim before. Couldnt have asked for better assistance! Thanks so much Tyler!

The guy we was on the phone with was really helpful and quite easy to speak with, no beating around the bush and was direct to helping us

What a refreshing experience.
Dan dealt with my call with care and kindness. He was also extremely accurate in taking down the details of my incident and informing me of my options. Excellent service! Thanks Dan.

Sadie Adams Was very helpful on the phone as it was my 1st time dealing with insurance claims she was very clear and informative

Called up, and had Daniel answer the phone. He was a great help very to the point. Was eager and had an amazing attitude. He’s a credit to your team.

All agents I have spoke with were very helpful and understanding and took great lengths to make sure I understood everything that was going on. They were also very polite and supportive especially after I had just been crashed into. Would highly recommend.

Had my scooter stolen was contacted quickly and was dealt with in a polite and professional manner

Tyler Sheppard was the most helpfull and kind person i have spoke to in any customer service experience i have had, and for that i am thankful

I called in a panic after being hit by a car and worried it was going to ruin my no claims and mes up my insurance for the future but the guy I spoke to was so friendly and calm, helped walk me through all scenarios and reassured me everything will be okay

after speaking to the advisor she was very friendly and helpful and got through my claim in a quick and friendly manner

I had gotten into a motorcycle accident and had never dealt with anything like this before. LGA made sure to take there time and go over everything with me about how the process works and what happens from here on out. I dealt with Izzy on the phone who made sure to explain everything as clear as possible.

Very fast and efficient communication with Samantha. She was so friendly and made our claim process less stressful. She went above and beyond to gather information and give us a timely and overall great experience

Had a call with Dan this morning about my first insurance claim and with it being so close to Christmas I’m very stressed and nervous and honestly Dan made all the difference he kept me calm throughout and made sure all of my problems had answers and that I left the call with no worries. Much appreciated 👍🏽👍🏽

I had a bike dropped off by a great guy named lee and he walked me thru everything and made the whole experience very stress free! Thanks again mate sorry this was delayed!

My son was unfortunately involved in a motorbike accident and from the start of the process Sadie from Lancaster Gate Assistance spoke with us for about an hour, guiding us through the process, collating the details and answering any questions we had in easy to understand terms and we both felt she went above and beyond to ensure we were clear about all aspects of the procedure and the steps that are to follow. Sadie assisted us to get a hire bike for my son arranged as well as sorting out the collection and review of his damaged bike. I know this is just the start of the process but I was really impressed with the level of customer care and guidance provided in lets be honest a situation that most of us do not encounter or have to go through on a regular basis. Thank you :)