So I have had sadly 2 non fault accidents with this insurer. Within a very short period of time of each other. On both occasions, the customer service and the process of sorting the claim have been v... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
First time having to make a insurance claim and I’ve got nothing but praise for Lancaster Gate Assistance, They arranged the recovery for my motorcycle and a temporary one while claim is going throu... Toon meer
Bedrijf heeft geantwoord
Operator Archie Bremner and Jade form travel was a huge help in my claim service.Its my first time doing any of this and he was patient and made everything easy 5/5 star service
Bedrijf heeft geantwoord
Initial contact and arranging a replacement bike was fantastic, just what I needed, when I needed it. The person who was supposed to be looking after my claim did not reply to emails or give me the in... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Lancaster Gate Assistance is a motorcycle hire and repair solution who provide market-leading claims solutions that are tailored specifically to our customers’ requirements. With our Head office based in Norfolk, our many repair and logistics centres strategically located, we are well established to ensure we deliver and collect motorcycles from anywhere in the United Kingdom.
Contactgegevens
Unit 21, Diss Business Hub, Hopper Way,, IP22 4GT, Norfolk, Verenigd Koninkrijk
- 01379671806
- claims@lgassistance.co.uk
- www.lgassistance.co.uk
4,8
Uitstekend
219 reviews
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Heeft 75% van zijn negatieve reviews beantwoord
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Very easy to deal with and answer
Very easy to deal with and answer
31 oktober 2025
Review zonder uitnodiging
Antwoord van Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Dave morris was amazing
Dave morris was amazing, had a great chat very friendly and honest
31 oktober 2025
Review zonder uitnodiging
Antwoord van Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Friendly and helpful
Very pleasant manner with an understanding of my position. Helpful and friendly.
31 oktober 2025
Review zonder uitnodiging
Antwoord van Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
I would like to make it very clear to…
I would like to make it very clear to anyone wishing to use this service that LG Assistance made the whole process very easy to understand with clear instructions and guidance. would highly recommend
30 oktober 2025
Review zonder uitnodiging
Antwoord van Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Antwoord van Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Great service from Dave Morris really…
Great service from Dave Morris really helpful and knowledgeable when I was asking questions about my motorbike. Thanks
29 oktober 2025
Review zonder uitnodiging
Antwoord van Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Antwoord van Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Daren was great service everything went…
Daren was great service everything went smoothly. He explained everything I need to know and picked up the bike . Handled with care
30 oktober 2025
Review zonder uitnodiging
Antwoord van Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Antwoord van Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Reported claim
I spoke with Sadie Adams who professionally handled my case taking all relevant details and giving me excellent customer service. Had a fantastic experience making my claim.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Really help thank you for put Tyler and…
Really help thank you for put Tyler and making sure ae went over everything
29 oktober 2025
Review zonder uitnodiging
Antwoord van Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
They lady helping me out with my…
They lady helping me think her name was Sadie that's what was in the email but she was helping me with my motorcycle accident claim was very kind and helpful and was understanding of me having a bit of emotional distress and if I needed a minute I could take it
27 oktober 2025
Review zonder uitnodiging
Antwoord van Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Dave morris was extremely helpful and I…
Dave morris was extremely helpful and I had a lovely chat with him and he made everything clear
27 oktober 2025
Review zonder uitnodiging
Antwoord van Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Great easy communication from the…
Great easy communication from the start. Delivery driver of the bike on the day , Steve Bull was great, personable, friendly and explained things to me with ease.
27 oktober 2025
Review zonder uitnodiging
Antwoord van Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
he was very helpful with infomation…
he was very helpful with infomation about the the bike and how this process works
27 oktober 2025
Review zonder uitnodiging
Antwoord van Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Great driver dave morris …
The driver Dave was very helpful explained everything I needed and answered any questions I had.
24 oktober 2025
Review zonder uitnodiging
Antwoord van Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Great Service
Really fast service Dave Morris who dropped off and picked up hire bike excellent customer service and a really nice guy
24 oktober 2025
Review zonder uitnodiging
Antwoord van Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Pleasant experience dealing with a…
Pleasant experience dealing with a theft claim. Sadie was polite and attentive listening to me and asking the necessary questions relating to the theft of my motorcycle
22 oktober 2025
Review zonder uitnodiging
Antwoord van Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Understandable respectful
Understandable respectful
Dave morris
22 oktober 2025
Review zonder uitnodiging
Antwoord van Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
Lee was very helpfulful and kind
22 oktober 2025
Review zonder uitnodiging
Antwoord van Lancaster Gate Assistance
Thank you for your kind feedback! We will ensure that we share this with our team. Best regards, Lancaster Gate Assistance
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