LifeStraw Reviews 

The filter is good and very handy. But for a company that prides itself for being ecological, it makes no sense. Chances are that by the time you need to replace your filters, they don't exist anymore.
That's my case. After spending a staggering 60$ in a bottle, now I can't use it anymore. Filter is gone, and replacements are non-existent.

I would strongly advise against investing in anything from this company.

I don't have a problem with the filters themselves, they worked really well but one day they've just stopped supplying the carbon filters to the UK and it's impossible to buy a replacement set. Moreover when I asked customer services about this they completely avoided my question and kept telling me to go to various providers who also didn't stock the filters. So now I have two filters that I can't use.

Ordered a community filter, a large unit and high 500 USD price. It worked fine last summer producing water that looked good and tasted fine. The product was taken apart and emptied of water for the winter period. Now opening up again the unit leaks heavily. The inside filter that is not easy to access has cracked due to below freezing temperatures. The manuals and instructions does NOT mention any warnings about storing at below zero temperatures and the tricky part of taking out the filter and disassembling the unit. The company suggests ordering a new full priced filter at 100 USD. No Goodwill or discounts. This is a lack of proper instructions ! DON'T USE YOUR FILTERS BELOW ZERO !

All of the poor reviews are accurate. It does take hours to fill the pitcher. The instructions are very poor. They do not respond to emails at all. Very poor company. Stay away and look for another option

Customer service non existent. No phone number to reach them. They do not respond to emails. Took the entire day for water pitcher to fill. Ill be looking for another source. I lije that they supposedly bring water to those that are struggling to get clean water. However, customer service is also something they should value.

Absolutely terrible customer service.
The lifestraw go series leaks.
No refund offered.
Avoid.

Habe eine Bestellung Retourniert und keine Erstattung erhalten.Auf Nachfragen per E-Mails wird gar nicht mehr reagiert.Frechheit 😡 Schon über 6 Wochen her.Werde nichts mehr dort Bestellen.Finger weg von diesen Unternehmen

We bought the community unit last year and, unfortunately, didn't get around to using it until months later. It stinks and tastes of chemicals. Wrote into Lifestraw and the AI suggested a bleach wash. Followed those instructions and it still stinks to high heaven and is unusable. Gave them another opportunity to reach out to help by email and they never bothered responding. $400 flushed down the drain. Wrote a review on their site that they must've deleted.

★☆☆☆☆
Frustrating experience – no address changes allowed
Ordered a LifeStraw Home pitcher directly from their site and it automatically put a shipping address from previous order. Realized it minutes later and emailed support immediately to fix it.
Their policy: “Unable to cancel or change orders once submitted” – not even a simple address update. No phone support, slow email responses, and I can’t even leave a review on their site until (if) the product arrives.
Now I’m stuck waiting for it to go to the wrong place and dealing with forwarding or returns. For a brand focused on helping people, this rigid process feels very customer-unfriendly. Disappointing.

Dieses Unternehmen ist äußerst unseriös. E-Mails werden nicht beachtet. Normales Verkäuferverhalten und Mindeststandards werden nicht eingehalten.

I bought LifeStraw with the belief that finally and did not needed to drink any bottle water. After a week of use I started getting slight headaches, stomach upset, constipation and diarrhea. I should have searched the pros and cons. I learned that LifeStraw does not filter viruses, heavy metals or certain chemicals. I am an older person with a very delicate gastro system. And I did not like the fact that there is not a customer service phone number. I hope that I will get my money back. Port Charlotte, Florida

I received this dispenser and found that the spout leaks. Since I was well within the 45 day return window, I initiated an online return as there is no phone number for customer service. I got an email telling me this was a warranty issue and that I should make a warranty claim for a new part. It would be impossible for me to replace the spout. I emailed back that I want to send it back for a refund. I have yet to hear from them. If you look through the online reviews, this kind of leak is common to their products. I would not buy anything from this company!!!

I’m based in Greece and purchased the LifeStraw 1L bottle through an official reseller, and this has been one of the most disappointing product experiences I’ve ever had. For a €70 bottle, the build quality is unacceptable. The lid has no proper locking mechanism, and the handle has already come off several times, causing the bottle to fall and get damaged. The closure is stiff and unreliable, and the bottle often leaks water. On several occasions, when I opened the cap to drink, water started pouring out through the straw for no reason. I expected much better durability and design from a brand like LifeStraw. This product feels poorly engineered for its price and reputation, and I’m very disappointed with my purchase.

Have their jug, went for a 3 week holiday and kept my filters dry. Starting it up I realized this is not how they recommend storing it, so I contacted them to ask if it was still safe to use and when the filter would stop being sold out, since I need a new one if my storing was not okay.
After a few days I got a reply on how to store it. Thus did not answer my questions at all. I needed info on when I could get a filter from them and while waiting if my current filter is safe to use. I emailed back with the same concerns and radio silence and no hint to when the filter will be back on stock. So pretty useless when you can’t get replacement filters.

I have reached out to support and received no answer within 5 working days. The bottle clogged 2 days from date of purchase despite following instructions for initial use and no advise was provided how to resolve. A lot of money wasted. I will not recommend to anyone.

This is a scam. No returns or complaints.

The filter does not hold. Whenever it’s replaced every 6 weeks (sooner than recommended), bacteria and parasites still get through. My veterinary bills prove this. DO NOT BUY THIS PRODUCT!

The filtration rate is extremely slow, and I’m not talking about 25 minutes, as they claim in their advertisement, I’m talking about hours. Second, their customer service is extremely bad, You can’t reach them — there’s almost no way to contact them except by email, and even then, they’re not very quick to reply. Third, I wanted to make myself a cup of tea today, so I poured water that I had filtered using my LifeStraw filter into my glass kettle. After the water boiled and the kettle turned off, I looked at the water and it was extremely dirty — very cloudy and murky. Then I tried filtering the same water using my regular filter, the one I bought at an ordinary grocery store and it was much cleaner. I paid 80 euros for that thing, and I can’t reach the customer service, I’m extremely disappointed in that thing. I should’ve bought it from Amazon, there I could’ve handled my issues much faster. You live and learn!!!

Bought an $80 water bottle, water tastes heavily like chemicals and plastic even after consuming over 10 litres of water bottle. Does not clean water well enough for travel, and water tastes way worse than out of a disposable plastic water bottle. Complete waste of money, just a marketing scam as far as I can tell.

I wish I had seen these other negative reviews before I paid $87.68 for my products from LifeStraw. Like others are stating, the products being ordered are not being delivered. I too received a tracking number, but the USPS is still stating "Shipping Label Created, USPS Awaiting Item." That was on March 19th. Another check this morning reveals the same status. On March 23rd I received an automated email from LifeStraw claiming they noticed the "shipment hasn't been updated by the carrier in a few days... There's not need to check in with us - We're monitoring your shipment with USPS and will be in touch if it isn't moving soon." If you notice, on their website they have FAQ's regarding delays in shipment, why they don't show as being shipped, etc. Seems odd, doesn't it, to have articles like this? It suggests they either have ongoing and unresolved shipping issues, or perhaps there is something else going on behind the scenes at LifeStraw that is causing the delay. USPS has its issues, but this seems like a trend that indicates other problems. And that seems to be confirmed by the multiple (and recent) complaints, all very similar. I just sent an email to LifeStraw asking for some resolution - as noted in another review, they don't have a customer service phone number you can call. That alone should give you pause before purchasing from them. I'm not hopeful I will receive a timely response to my email, based on other comments here.