Lily and Bean Reviews 

As a returning customer I needed a customised item with a relatively quick turnaround as a gift for a visiting friend from overseas. The customer service team assured me they could meet my deadline and today the beautiful bag has arrived on time as promised. I’m thrilled. Thank you Lily and Bean.

Fantastic customer service from Lin! Swift response and resolution to a minor issue with my order (my discount code didn’t come through on my order)! Would 100% order again - cannot wait to receive my bags!

Very responsive customer care from Lucy regarding my order. After an initial delay to the order she was able to help get the bag expedited to try and get it to us before our holiday.

Thank you!

Lin in Customer Service was amazing. I contacted Customer service requesting my order to be expedited as I needed this gift for a special occasion. I received a very quick response and am very impressed with the level of customer service. Thank you, Lin, for making this happen!

Everything Arrived in Time

after a worrying 6 weeks for delivery email, when the goods were needed (and were initially promised) sooner than that - the Customer Service Team upped their game and got the two bags to us in good time.

I bought the velvet tote bag for £175, and to be honest, for that price, you’re better off with known brands like Coach or Kate Spade. Extremely poor quality - the customised initials fell off after a few months’ use. The letters were literally stuck on using 3M stickers.

Shipping was a nightmare - they wrongly inputted my address.

Overall, won’t recommend. It’s giving mass-production.

Just received my beautiful, personalised tote. I am thrilled to bits with it!
The lovely Lin pulled out all the stops for me to receive it in time for an upcoming holiday. Thank you so much Lin. Fantastic customer service

The bags do take a while but, they are of such high quality and the beautiful personalisation takes time, they are so worth the wait . I love it❤️

Ordered a custom bag and 2 cosmetic pouches. Love how they turned out. There was a minor issue with the bag but I immediately received a replacement. Very friendly customer service. Will definitely order again.

Received exceptional service from the team at Lily and Bean. Needed to alter an order which wasn’t possible but a solution was found to everyone's satisfaction.

I have bought many goods from this brand. It’s always up to my expectations, more over The customer service is outstanding. They are always there to support you, Fast reply, And very helpful. I would like to thank Lin
Customer Service Agent For her great communication and quick Action.

I reached out to the support team over the weekend just to check the status of my bags. It was about 6 weeks and as a first time customer I was excited! I also have an upcoming trip to Baha Mar and was hoping for my bags to arrive by then. Not only did I get a prompt reply from Lucy. She told me that she would expedite the bags to be sure I had them for my trip.
And one day after her reply (today) I had a text from DHL about the delivery in just a couple of days. I am blown away! Thank you Lily & Bean, can't wait to receive my bags soon and order more.
Your customer for life! ~Regina Bryan

Couldn’t be happier with the service especially from Lucy from start to finish she’s been amazing. I got a 3 bag set for my wife for our 10th wedding anniversary and when I noticed they weren’t going to be here in time I got in touch with Lucy from customer service and she sorted everything out. And to make it even better the bags are great. Thanks Lucy for your help

I had a rare issue with a bag I ordered (I have multiple bags from Lily and Bean and never have had an issue). I reached out to customer service and Lucy helped me! She got right back to me and was very kind and helpful. I kept thinking how rare good customer service is anymore! She immediately took care of me and replaced the bag. I already loved Lily and Bean and now I love them even more! Thank you Lucy for your kind help. I would recommend these bags to anyone.

Great communication with the team! I love my bag and will definitely be ordering again in the future.

Great customer service and fast response!

Absolutely love these products, have shopped for myself and gifts for others and the customer service is beyond helpful!!

Great, fast an sympathetic customer service! I spoke with Lucy about an issue I had with my purchase. She did not hesitate to help me right away! I am very impressed! I will be purchasing another bag and recommend the bags to my friends and family!

Exceptional customer service. Lucy got back to me very quickly and was eager to assist me. I also emailed Lily & Bean previously and they responded very quickly. Wonderful company to work with, highly recommend!

Wow!! 1st time I have ordered from Lily and Bean (but my 2nd product!)
I spoke to Bill about the order as it was a personalised suitcase for my daughter. It was perfect!! She absolutely loves it…going to order myself one now!!
Ver very helpful, thank you

Incredible Customer Service!!

I reached out to customer service to inquire about my bag as it had been over 6 weeks since the order had been placed. Lin reached out immediately and was able to follow up on it. Within a week of my inquire, it was shipped. Can’t wait to receive my bag!! Great job