After countless emails to customer service,forget trying to telephone them they are not taking calls, I am more than £300 out of pocket. Having been really happy with lk bennet over the years I am now... Toon meer
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Lees wat reviewers zeggen
Ordered two dresses. Arrived in a large, very battered and flimsy cardboard box, rolled up inside together in a single piece of tissue paper. Box was left outside in the rain so the dresses were damp... Toon meer
Updated: Have since had a response and a full refund, so have adjusted my score. 03.02.26 Has anyone had a successful refund in the last few days? I’ve received damaged goods, blue pen/biro o... Toon meer
Lisa Peruzzo at the LK Bennett Knightsbridge store delivered a first class customer experience when I contacted the shop by phone. She quickly located the item I asked for and it was delivered to me i... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
LK Bennett stands for enduring style and confidence, we design for those who want to look effortlessly polished and feel their best. All of our collections are designed in-house with a distinctive handwriting that combines signature detailing with striking colours, distinctive prints and flattering fit and a quality that is designed to be treasured. We want to empower and inspire confident femininity for a new era of women's women.
Contactgegevens
London, Verenigd Koninkrijk
- 020 4524 3041
- customer.care@lkbennett.com
- www.lkbennett.com
2,9
Gemiddeld
6K reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Little black dress order
Order acknowledged within minutes, good track of parcel and delivery
21 augustus 2024
The blouse looked lovely online and…
The blouse looked lovely online and very feminine. However when I tried it on the neckline didn’t sit well and the sleeves weren’t long enough. I tried undoing the button to extend the ‘V’ neckline but that didn’t make any difference to the way it sat on me. I was vey disappointed and had to return it.
21 augustus 2024
Antwoord van LK Bennett
Hello,
Thank you for reviewing your recent purchase.
We're so sorry to hear that this item didn't fit as you hoped, we are not always able to guarantee a good fit for every size and shape and we were sorry to hear that it hasn’t been correct for you this time.
We will communicate this information shared internally for future development.
If you need any further help or advice, please do let us know.
Best Wishes
LKB
I ordered 3 shoes but received 2 and an…
I ordered 3 shoes but received 2 and an apology for the 3rd one not being available meanwhile at the point of purchase I could add to my cart. Even till now its still available to order.
21 augustus 2024
Antwoord van LK Bennett
Hello,
Thank you for your review. I am sorry to hear that one item of your order got cancelled. Sometimes our website does not update the stock availability quick enough and some orders do end up being cancelled if we are unable to fulfil.
We apologise for any inconvenience it might have caused.
Best,
LKB
I still have not received my order…
I still have not received my order despite being told by Dpd over a week ago that they were about to receive it from lk bennet
21 augustus 2024
Antwoord van LK Bennett
Hello,
Thank you for reaching out to us about your order.
We're so sorry to hear that you hadn't received the order.
One of our Cusstomer Care agents is looking into this for you and will be in touch as soon as possible.
Best Wishes,
Lauren
Because they were a perfect fit very…
Because they were a perfect fit very stylish and comfortable.
21 augustus 2024
Poor communication My order was split into three parcels
My order was split into three parcels
I was not kept informed of deliveries of two out of three even though my money has been taken.
I ordered an item that showed in stock twice, money was taken and I was told it was out of stock and I would be refunded
20 augustus 2024
I love the shoes!
I love the shoes!! They are made with high quality materials, they fit true to size and offer exceptional confort.
20 augustus 2024
Delivered on time and packed really well
20 augustus 2024
Zero customer service
Zero customer service! How do you get a response from this company?! I have a query regarding LK Bennett borrowed. I ended up speaking to an off shore call centre who were no use whatsoever. I emailed this company last week and still my query has not been resolved.
Obviously this high end company don’t care about their customers!!
22 augustus 2024
Review zonder uitnodiging
Antwoord van LK Bennett
Hello,
Thank you for reviewing us, and I'm sorry to hear that you have not been able to get through to us.
For all queries relating to LK Borrowed, we kindly ask you to contact the customer support team on support@LKBorrowed.com (mailto:support@LKBorrowed.com) or telephone 0808 189 0678. The lines are open Monday to Friday 9am to 5pm.
You might also be able to find an answer for your question from here
https://support.lkborrowed.com/hc/en-us
Best,
LKB
Excellent delivery
Well made, great shirt.
Excellent delivery, fast and to the door.
Thank you
20 augustus 2024
Broken return link- unable to return items!!
LK Bennett’s return link will only let me return one of my items! And they are not replying to their emails so I cannot return my items!! I also paid for one item to be returned via a collected tracked return and I got no email to confirm this and no one arrived to collect the item!
20 augustus 2024
Antwoord van LK Bennett
Hello,
Thank you for your review,
We are sorry to hear that you had difficulties with our return portal. I can see Customer Care has already helped you out with your return.
Kindest,
LKB
Lovely sandals
Lovely sandals, well packed and presented and prompt delivery. Unfortunately for me they were unsuitable but will shop again.
19 augustus 2024
Both tops were really nice but one was…
Both tops were really nice but one was a lot smaller than the other despite both being the same size
19 augustus 2024
A careless customer service
Customer service very disappointing waiting for LK to respond since 19th August! Charged me twice for delivery I can’t access returns form!
19 augustus 2024
I received the wrong order
I received the wrong order - meant for someone else. That was 5 days ago and still haven’t received my order, a replacement or refund
18 augustus 2024
Antwoord van LK Bennett
Hello,
Thank you for your review.
We are sorry to hear you got the wrong order, please accept our apologise.
Please can you email us a Customer.Care@lkbennett.com, so we can help sort this issue for you.
King regards,
LKB
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