After countless emails to customer service,forget trying to telephone them they are not taking calls, I am more than £300 out of pocket. Having been really happy with lk bennet over the years I am now... Toon meer
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Lees wat reviewers zeggen
Ordered two dresses. Arrived in a large, very battered and flimsy cardboard box, rolled up inside together in a single piece of tissue paper. Box was left outside in the rain so the dresses were damp... Toon meer
Updated: Have since had a response and a full refund, so have adjusted my score. 03.02.26 Has anyone had a successful refund in the last few days? I’ve received damaged goods, blue pen/biro o... Toon meer
Lisa Peruzzo at the LK Bennett Knightsbridge store delivered a first class customer experience when I contacted the shop by phone. She quickly located the item I asked for and it was delivered to me i... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
LK Bennett stands for enduring style and confidence, we design for those who want to look effortlessly polished and feel their best. All of our collections are designed in-house with a distinctive handwriting that combines signature detailing with striking colours, distinctive prints and flattering fit and a quality that is designed to be treasured. We want to empower and inspire confident femininity for a new era of women's women.
Contactgegevens
London, Verenigd Koninkrijk
- 020 4524 3041
- customer.care@lkbennett.com
- www.lkbennett.com
2,9
Gemiddeld
6K reviews
Heeft nog niet op negatieve reviews gereageerd
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The shoes ordered look exactly the same…
The shoes ordered look exactly the same as on the picture. There was little delay in the delivery otherwise all good.
24 augustus 2024
1st delivery arrived open and no paper…
1st delivery arrived open and no paper work. Second delivery arrived a few days later. No message to say the delivery was coming in sperate deliveries. I also received an email saying one item wasnt in stock having ordered it. Surprised your systems arnt more forward in a. Accurate stock levels and b. Communicating when orders are part shipping.
23 augustus 2024
Antwoord van LK Bennett
Hello,
Thank you for your review.
We are sorry to hear you are disappointed with your order.
To offer our customers the best stock availability, we do dispatch from multiple parcels.
I am sorry to hear that an item was cancelled from your order, please accept our apologies for any inconvenience caused.
Unfortunately, it can sometimes take a little longer to update the stock levels on our website which means some orders might end up being cancelled once they reach the warehouse.
Kind Regards
LKB
The most gorgeous comfortable shoes ever
23 augustus 2024
The items purchased are perfect
The items purchased are perfect. Delivery was fast, I am delighted.
23 augustus 2024
The sandals were a perfect fit and…
The sandals were a perfect fit and arrived when promised with all the corresponding communication arriving on time
23 augustus 2024
Not my usual experience with LK Bennett
I received a faulty item and I was informed that another item was out of stock although it was shown as available for two days after I received the aforementioned email. I returned the faulty item for a full refund but nobody ever replied to my emails about the other item.
23 augustus 2024
Antwoord van LK Bennett
Hello,
Thank you for sharing your feedback.
We regret to learn that you received a defective item and that another item was cancelled; we sincerely apologise for this.
Our team should be inspecting each item prior to dispatch to guarantee it is in excellent condition, and we acknowledge that we did not meet that standard in this instance. We truly apologise for any inconvenience this may have caused.
We are also sorry an item was cancelled. Unfortunately, it can sometimes take a little longer to update the stock levels on our website which means some orders might end up being cancelled once they reach the warehouse.
We do again apologise for the issues encountered.
Kind Regards,
LKB
Cannot speak to anyone in customer services!
I ordered three dresses. The payment was taken for all on them in two separate transactions but I haven’t received one over a week later! I have emailed them three times with only one response saying they are looking into what has gone wrong! I have tried calling on numerous occasions but they say email and they will help! Unfortunately I cannot get any help or my money refunded!
23 augustus 2024
Narrow!!!!!
I ordered a size up on the shoes, as I have a fairly wide foot. They were still far too narrow and in the description there was no indication that the shoes would be that narrow.
Then I had to pay for the return - not happy and will not be buying from LK Bennet online again
22 augustus 2024
Antwoord van LK Bennett
Hello,
Thank you for your review.
We are sorry to read that the shoes have not been a perfect fit on this occasion.
We do our upmost to ensure we are developing our products to cater to a multitude of differences but unfortunately, as everyone’s feet are different, its hard to guarantee a perfect personal fit each time.
We will communicate this information shared internally for future development to monitor and improve the LKB standards.
Best Wishes,
LKB
Professional prompt customer services
Professional prompt customer service, dry happy.
Regards
Maureen
22 augustus 2024
Antwoord van LK Bennett
Hello,
Thank you for your review. I am sorry to hear that there is a delay with your order and we apologise for all the inconvenience this might have caused. I can see that one of our agents from Customer Care is looking into this for you.
Kindest,
LKB
Beautiful clothes and footwear
Beautiful clothes and footwear, l love shopping at LK Bennett ❤️
22 augustus 2024
Both items were perfect
Both items were perfect, fit colour etc.
Delivery was very good and they both gave 1hour time slots. All in all a very good experience.
22 augustus 2024
I really enjoyed using the LK Bennett…
I really enjoyed using the LK Bennett website and searching for a wedding outfit for my daughter’s wedding. I am delighted with my purchases, a jacket and dress and I look forward to wearing them. The quality is excellent and the style perfect for my intentions. Prompt delivery and carefully packaged. I recommend this company and I will be shopping again!
22 augustus 2024
I ordered two pairs of shoes to collect…
I ordered two pairs of shoes to collect at store. I was notified the shoes had been delivered and my husband went to the store to collect. He was only given one pair and after a few calls and email to chase up I was informed that the shoes were returned and that if I wanted them I would have to order again despite having already paid for them! Not great customer service when I complained about this. Didn’t seem to care but possibly because the email is answered by a bot!
22 augustus 2024
Antwoord van LK Bennett
Hello,
Thank you for your review. I am sorry to hear that one of your items have been returned. We can see that one of our agents from Customer Service was assisting you.
Kindest,
LKB
Delivery delay
I wasn’t impressed with the delay in delivering the dress l ordered by delivery people. The dress was lovely.
22 augustus 2024
Antwoord van LK Bennett
Hello,
Thank you fot your review. We are sorry to hear that there was a delay with your delivery and we apologise for the inconvenience this might have caused. We have refunded the delivery cost of your order as an apology for the delay.
I hope you enjoy your wearing!
Kindest,
LKB
Shocking lack of comms and info
Good Postage, email comms are the only two things one would expect when shopping online and neither was sufficient. No clarity on separate parcels, no consistency on packaging, no comms on order process or shipment. I once shopped from a fraduelent website by mistake, even they provided more info than LK bennett on online order.
21 augustus 2024
Antwoord van LK Bennett
Hello,
Thank you for your review.
To offer our customers the best stock availability, we do dispatch from multiple parcels.
We do thank you for your feedback and we are looking to improve for the future.
Kind regards,
LKB
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