LOCA BARCELONA Reviews 3

Muy buena experiencia con Loca Barcelona para un alquiler de 11 meses. Es una agencia muy profesional en comparación con otras agencias locales. La fianza me fue devuelta correctamente y dentro de los plazos. ¡Gracias Javier por tu acompañamiento!

After I arrived at my apartment rental, I found several things in disrepair and neglect of the rental. After contacting Loca they sent technicians out who attempted to fix several bathroom issues: An extremely clogged bathroom sink drain (which btw had been a problem the last time I stayed here.) Additionally the shower head handle mount to the wall was EXTREMELY loose completely obvious to anyone cleaning person that would clean the shower. The toilet lid hinge was EXTREMLEY loose on the left side needing to be tightened or replaced. There was also a broken toilet paper holder mounted to the wall next to the toilet requiring anyone to take there potentially unsanitary hands and manually hold in one hand and while bundling up paper in the other. A simple low cost replacement could have resolved it. I was told I did not need to be around when the repairs were performed. When I came back to the rental later that day after the repairs were supposedly performed, the sink was now leaking water all over the floor, the loose toilet seat lid was never touched, and they told me they can repair the toilet paper holder at the end of my stay meaning I and any friends I invite over have to hold and manually unroll toilet paper like I'm living in a third world country. These problems required my vacation time typing up and sending numerous messages back and forth as well as having to document by pictures and video and upload and send to their service team. Also on the list of problems was an out of allignment clothes washer door that wouldn't close normally without having to forcefully lift up while pushing shut. I was told they would have to order a new part that would take at most two days. No one ever returned to finish the repair. And this is what $175/night gets you with these guys.

Worst period of rent I have ever experienced. Communication is okay, they answer fast, act like they care but they don‘t really take action.

We moved into a apartment that was charged 2,5k a month, which had huge mold parts that they tried to cover by nailing the closet onto the wall so it couldn’t be moved. Fortunatly the mold came through the wood, we discovered it and found out why I‘ve been sick 4x during the stay.

They didn‘t feel the urge to fix it, probably because they probably just cover it up again, as soon as we’re gone to save some money.

Otherwise, AC was not working, then it was fixed, then it broke down again 2 days later.

Additionaly we had the luck to have a whole construction site around and in the building, bringing constant noise into our apartment.

Only positive thing was the Apartment itself. Nice interior, easy booking and good neighborhood.

Definitely the last stay with LOCA Barcelona and all the best to the poor people that will be scammed next.