lookah.com Reviews 

I have used hookah products for a few years now and I absolutely love them! I had a problem with a device not working and they were amazing with getting it back under warranty and answering any questions I had along the way!

Product is very well constructed, they support team is amazing! Fast response, could work on returns little more but over all very satisfied!

I love the portability of the Lookah Octopus. I can carry it anywhere I go and it doesn’t stand out. Very easy to clean.

I had an issue with a Lookah product I ordered, but their customer service absolutely made up for it. I reached out about the coil acting up with my Guitar battery, and they got back to me really quickly—much faster than I expected. Not only were they helpful, but they were also polite, understanding, and made the entire process super easy.

It’s clear they genuinely care about their customers and stand behind their products. Things don’t always go perfectly with any company, but the way Lookah handled it showed a level of professionalism and support you don’t always find.
The product itself was super cool and functioned really well before the coil issue. Highly recommend both for their gear and their great customer service!

We use many of the Lookah products for concentrates and carts. We have a Q7, Octopus, multiple Zeros, an Ant, several of the pens! The battery life in all has been excellent.

The Q7 is paired with a percolator bong and it is smooth perfection. The Octopus surprised me with such cooling ability in a small device. the Ant is efficient and delivers great sized hits.

I broke my Q7 while trying to clean it only after about a month of ownership. I was worried that I had would have no recourse to replace it but sent an email Lookahs way just in case. They immediately offered to replace my device at no charge.

Yes the shipping can take a long time, but I don't see how Lookah can be blamed for that; DHL is insanely slow at delivering anything anytime I receive a package through them.

Also lookah products are fantastic at the price point. Shelling out big bucks is the only way to go up in quality (puffco, gpen, etc).
All lookah products I have tried, from glassware to electronic, has been of solid quality.

They have great customer service. I had an issue with a product and they quickly responded even over the holiday and have gotten me a replacement. I've used another product of theirs my buddy has and it's phenomenal. So I know their products are great as well but nice to know their customer service is top notch as well

Excellent customer service and issue resolution!!! Fast response and easy exchange process. Representative was understanding and talked me through troubleshooting steps when that didn’t work immediately offered a replacement.

The best place to get any of your devices are from or at lookah. … They have the best products on devices.. can’t go wrong with lookah. They go all out for you

The Lookah Q7 enail is a game changer! It heats perfectly and is super smooth and tasty. There was a technical issue with the first Q7 I received, but I reached out to their customer support and they replaced it for me. Fantastic customer service and product! 🤌

Lookah should not be trusted!

Lookah has been using dishonest ways to advertise its products. We are an informational website related to vaping. Recently we received a paid marketing order from a person named Vicki K. who promoted products for Lookah. However, this person refused to make payment after a few reminders.

I believe Lookah has been using dishonest methods to promote its products. As a result, customers should be careful when buying products from this store as the owner could be dishonest.

Bottom line, based on our own experience, Lookah should not be trusted. Be careful!

I really love the mini unicorn. It is perfect for taking on the go without lugging around a giant apparatus. To not have to use a torch is just ideal. It is super easy to clean also.

What a great company! I've only used the Seahorse Pro so far but I REALLY enjoy it. The first hits were jarring how smooth they were! I've never had a vape that isn't water-cooled go down so easily, I didn't cough once. The power settings are fairly easy to figure out and dial in, lower is usually better for flavor and preservation of your coils! I do find the fifth generation V quartz coil to be my favorite for flavor. They seem to pull less reclaim concentrate into the device and more fully vaporize what little you need to pull through. Other than the device I've been using I'm finding their customer service to be absolutely top notch! There seemed to be a minor problem with the light on my battery and they responded very quickly to my inquiry and are helping me with a replacement. A wonderful and customer forward company!

the best service ever quick response and They care about their customer will be doing more business in the future world class customer service

Products are amazing and customer service you can’t beat. I had one issue wi the one of the products I purchased but was able to return with 0 issues. They communicated with me daily until the return was complete and my new device was shipped.

Great stuff few problems with the shipping company but they fixed everything awsome glass prices fast helpful customer service buying here again for sure

After receiving a faulty product, Lookah has been amazingly helpful, patient, and kind with helping me receive a replacement item. Our cashier was heavily hyping this product up in terms of power and reliability and I just can not wait to try!

Lookah warranty customer was great and fast in helping me with Lookah mini unicorn replacement. I’m looking forward on returning in the near future for more products. I would highly recommend Lookah as a supplier for anyone’s needs.

Want a hassle free way of enjoying your concentrates? Lookah is the way to go. I own a seahorse pro plus. This product makes it really easy to smoke. No guess work since it is electric and gets to optimal temperature every time. Just need to power on, select desired temperature, preheat and let her rip. By far the easiest way to smoke concentrates. I highly recommend any Lookah product.

After an issue with my Lookah Seahorse Pro Plus that caused it to break, I promptly reached out to Lookah and they were more than happy to replace the product and extremely apologetic. It's refreshing to have someone admit their company just had an accident with a product and be more than happy to replace it.