- ordered a box - emailed their customer support 3 weeks later, enquiring about where the box is - the delay is blamed on Royal Mail - promised a replacement - I’ve chased them again Sa... Toon meer
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Lees wat reviewers zeggen
Disappointing. Waited for two long weeks for delivery and when it arrived the Travis Duffle bag was great, but the hair clippers were provided with Chinese only instructions and no lubricant oil.... Toon meer
Ordered my free hamper beginning of November and still yet to receive. Made contact and was advised they were chasing royal mail and a replacement would be sent last Friday if no response from Royal M... Toon meer
Don't even bother. I fell for slick marketing but don't be fooled -- you'll place an order, they'll take your cash, and then your order will descend into a black hole where goods are drop-shipped fr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Louie Supply Co. is an online destination for men's fast fashion
Contactgegevens
Vancouver , Canada
- hello@louiesupply.com
- www.louiesupply.com
1,8
Slecht
121 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I was surprised at how fast my order…
I was surprised at how fast my order came in and was delivered to me in a timely manner with the virus and all. I was also relieved when I used the mask today it actually worked, my glasses didn't dig up and I could actually breath better without struggling.
14 november 2020
product as advertised and delivery…
product as advertised and delivery updates provided
7 november 2020
Antwoord van Louie Supply Co.
Hello Jackie,
We highly appreciate your purchase with us at Louie Supply, Co. We are so glad that you like our product. We strive to ensure every customer is satisfied with our business. If there's anything else, you'd like to have, please revisit us at https://www.louiesupply.com/.
Cheers,
Kristine
Customer Experience
Fast delivery
Fast delivery, good product quality. I will like to buy more things here.
13 oktober 2020
Still waiting on my order to be…
Still waiting on my order to be confirmed and sent its now been a week.my package got stopped at security and now its not coming
8 oktober 2020
Antwoord van Louie Supply Co.
Hello Christian,
We are so sorry to hear this review from you as we had all proper communications sent to you regarding your purchase order. We understand you acknowledged and affirmed to our messages, however, in case you missed any, we like to re-iterate the matter as response to this review.
First of, the added security details requested from you was due to security flag raised against the account. This is a security to protect the buyer and us, the seller. We do appreciate your compliance on the process and as you had been informed, it has been validated and that your purchase order was cleared and shipped. We believe that the tracking details had been sent as of this point of time.
Secondly, regarding the shipping timeframe, all details are also published in our website. And that at this point, it is too early to tell that the order is not coming.
Should you have other questions yet to be answered, please feel free to reach out to us via hello@louiesupply.com so you queries can be attended by the rest of our Customer Experience Team. We look forward to your further patience and understanding on the matter.
Cheers,
Sally
Customer Experience
Never received items
I emailed asking where my item were and no response. Others have posted this is a scam site. That may well be..
25 september 2020
Review zonder uitnodiging
Antwoord van Louie Supply Co.
Hi Debra,
We are sorry to find this review from you. We do apologize for the delay in our correspondence over our Customer Experience email address. It looks like our system generated email responders did not help you.
As of this writing, we see that your previous email had been responded already at your email address dvt1059@*****.com.
As mentioned in the said email, there was indeed some few days in the processing of your purchase order due to some technical glitch on our end. This happened since the item in your purchase order is a new addition to our collection and was launched just very recently.
The technical glitch had been resolved and all pending orders had been tended to. Few other orders were affected by this and we have reached out to all of our customer at this point of time.
If you no longer feel secure with your purchase order from us, we do respect that and we encourage you to please reach out to us again via our Customer Experience email address hello@louiesupply.com and mention 'TrustPilot' so your email is properly routed and you can be properly assisted. Once attended to, we can offer you resolution with the problem.
We look forward to your response and assist you further.
Cheers,
Sally
Customer Experience
Never ever encountered such an…
Never ever encountered such an experience. Ordered an item in April. Did not arrive until August when the item was no use. Constant push-backs from the merchant when asked for cancellation or refund. The most bizarre request from the merchant was to return the delivered product all the way to China, with shipping cost exceeding that of the product it failed to deliver Finally agreed to offer a 50% refund... Shame on the business. Criminal.
11 september 2020
Review zonder uitnodiging
The large duffel bag is amazing
The large duffel bag is amazing! I bought one for travel and another for grocery shopping! The only issue I have is that the shipping takes forever. I know there's a global pandemic, but it does seem to take a long time for the product to arrive.
2 september 2020
Review zonder uitnodiging
Antwoord van Louie Supply Co.
Hello Allan,
We highly appreciate your purchase with us at Louie Supply, Co. We are so glad that you like our product. We strive to ensure every customer is satisfied with our business. About the shipping, as mentioned on our website, the shipping time frame includes both the processing time + delivery time. We request all orders to be allowed 3-5 business days to process and additional 8-18 business days for the delivery. We see your order on August 2 arrived on August 19. Thanks for your patience.
We also see you placed another order on August 24 for the same bag, it's out for delivery please wait a few more days.
If there's anything else, you'd like to have, please revisit us at https://www.louiesupply.com/ or if you need assistance you can reach out to us via hello@louiesupply.com.
Cheers,
Kristine
Customer Experience
Horrible Experience and a SCAM
Horrible Experience and a SCAM. I typically don't write negative reviews, knowing how negatively they can impact one's business. So, I gave Louie Supply Co. MONTHS to do the right thing before feeling like this is the only way to get them to resolve my issue. I ordered these shorts for my husband on July 2nd, and we got them on July 28th. Took almost a month for them to be delivered. I completely understand with COVID and certainly happy to wait if the product is high quality. My husband tried them on and the fit isn't right. The compression shorts underneath are longer than the actual shorts, and the seams are fraying. Poor quality. I reached out to Louise Supply Co. privately on Facebook to try to resolve this multiple times with no answer. I would like a refund and can't get a hold of anyone. Think twice before purchasing from this shady company.
28 augustus 2020
Review zonder uitnodiging
Antwoord van Louie Supply Co.
Hello Dee,
We highly appreciate your purchase with us at Louie Supply, Co. As mentioned on our website, the shipping time frame includes both the processing time + delivery time. We request all orders to be allowed 3-5 business days to process and additional 8-18 business days for the delivery.
Our Facebook messages are all cleared, we're certain that our customer service team has responded to you but in any case, we’d be happy to assist you with the return process. Please fill out our online return form and once our customer experience team reviews your submission, we will provide you with an update on the next steps for your return.
We can assist you better if you can reach out to us via hello@louiesupply.com
Cheers,
Kristine
Customer Experience
Never again
Ordered two pairs of shorts on July 31st and they just came today(August 24th) I have had furniture delivered and set up faster during this time. To top it off they are the wrong sizes. Don't dare send them back it will be winter before I get new ones. Disappointed !
24 augustus 2020
Review zonder uitnodiging
Antwoord van Louie Supply Co.
Hello Mary,
We highly appreciate your purchase with us at Louie Supply, Co. As mentioned on our website, the shipping time frame includes both the processing time + delivery time. We request all orders to be allowed 3-5 business days to process and additional 8-18 business days for the delivery. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.
About the size, many of the styles we carry are from International Brands, which means the tag size may not reflect standard US size. Our team at Louie Supply Co. has measured and converted all the items in our collection so they fit true to standard US size. Please give the shorts a try on to see how the fit is.
If you are still unhappy with the shorts, we’d be more than happy to assist you with the exchange process. Simply fill out a copy of our online return form and once our customer experience team reviews your submission, we will provide you with an update on the next steps for your return.
Should you need further assistance, we can assist you better if you can reach out to us via hello@louiesupply.com
Cheers,
Kristine
Customer Experience
Scam Supply Co.
This website and company is a scam. Immediately after ordering, I received an email that indicated I would receive a $25 credit for going to Facebook and indicating that I was "satisfied". That tactic is used to deceptively inflate the stores rating. If I was "not satisfied" with my experience, I would have no incentive to submit a review. Next, I posted a 1 star review of my experience and the product (Grayson Stealth Shorts - don't buy them, they are trash) and my review was never posted. The specific product has 125 reviews, none of which are below 4 stars. That's just not possible, especially given the actual quality of the shorts. They are reviewing all reviews before they are posted and are not allowing negative reviews to be posted. I emailed their customer service team why the review wasn't posted, no response. Lastly, for returns, LouieSupply makes you pay for the shipping back to its fulfillment center. In this case, the fulfillment center is in China. I paid $70 for these shorts and it's going to cost half of that to ship them back. Also, it took a month+ for the shorts to get to me in the first place. They are unwilling to work with me on the shipping and their customer service is a joke. DO NOT ORDER FROM THESE SCAM ARTISTS. They are not a legitimate company.
24 augustus 2020
Review zonder uitnodiging
Would rate it zero stars if I could
Only rated 1 star because I couldn't rate it zero. Items are obviously just generic and mass produced for a fraction of what they charge. Took me four months to receive a backpack. Customer service was also awful.
23 augustus 2020
Review zonder uitnodiging
Antwoord van Louie Supply Co.
Hello Jack,
We appreciate your purchase with us at Louie Supply Co. We apologize for the long delay however please understand that for orders placed last March and April, there was indeed a long delay due to the fact that there was a huge change in logistics processes as the effect of the pandemic.
If you reached out to us via our email address, we could have proposed a better resolution for your case. We look forward to your further understanding on the matter.
Cheers,
Kristine
Customer Experience
item is high quality
item is high quality, delivery was relatively fast considering covid and everything. would order here again if i see an item i like
19 augustus 2020
Review zonder uitnodiging
Antwoord van Louie Supply Co.
Hello Philip,
We highly appreciate your purchase with us at Louie Supply, Co. We are so glad that you like our product. We strive to ensure every customer is satisfied with our business. If there's anything else, you'd like to have, please revisit us at https://www.louiesupply.com/.
Cheers,
Kristine
Customer Experience
Ordered on 8/3 & feedback
Ordered on 8/3. Thought they would be here by now. Will do another review when they show up - hopefully soon.
9/1 - just a quick update. The shorts came about a week ago and I give them a 4/10. They look very quality in the pictures - but don't be fooled! They are a cheap mesh that you would get in 5 grade gym class.
18 augustus 2020
Review zonder uitnodiging
Antwoord van Louie Supply Co.
Hi Ronald,
Thank you for your purchase at Louie Supply, Co. We do see that your purchase order is still en route to you. Please continue to track the package at the tracking details provided to you and anticipate delivery within the next several business days.
If delivery is still not completed after 7-10 more days, please update us again at hello@louiesupply.com so we can assist you further and track the shipment for you.
We look forward to your further patience and understanding on the matter.
Cheers,
Shirley
Customer Experience
I have not received the product
I have not received the product. Much worse, I received an unwelcome and unsolicited email to review the product. Companies that send you emails without your permission do not deserve your business.
14 augustus 2020
Review zonder uitnodiging
Antwoord van Louie Supply Co.
Hello Matthew,
We highly appreciate your purchase with us at Louie Supply, Co. As mentioned on our website, the shipping time frame includes both the processing time + delivery time. We request all orders to be allowed 3-5 business days to process and additional 8-18 business days for the delivery. You placed your order on August 6, the estimated delivery is between August 25-September 4. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.
Your order has been dispatched.:
You can track it easily by through the following link:
https://www.louiesupply.com/apps/tracktor/track
order number: #1653943
Your package is already at USPS facility in CARSON, CA on August 13. Please wait for the delivery in a few business days. We hope to have clarified all this information and wish that you can give us better consideration in ratings.
Should you have other queries, we can assist you better if you can reach out to us via hello@louiesupply.com
Cheers,
Kristine
Customer Experience
Scam Company. Asinine Return Policy.
I had the same issues that a lot of people here had where I ordered a pair of hair clippers in April and didn't receive them until August. This was after many messages asking for a status update which they were slow to respond to. When I finally got the clippers in August, I didn't need them anymore because I had already bought another pair. They gave me a 50% refund to placate me, but when I asked about getting a full refund, they said they'd do it but I would have to pay out of pocket to SHIP THE PRODUCT TO CHINA.
This is insane. The shipping would cost me ~$50 which is about the value of the product. How does a company selling e-commerce in the US not have a US-based shipping center to accept returns? Can you imagine if Amazon forced you to ship something back to them to China? They'd be bankrupt in a heartbeat, which is exactly what I think will happen to this company.
Never shopping with them again and I highly recommend you all stay away from them and not buy their products. What an awful experience.
EDIT: they responded below with a weak, cookie cutter response. Shipping this item back to their fulfillment center in China will cost me $54, which is more than the product costs. They are holding steady on this policy and I have created a dispute with Amex to not have to pay for this. If you're ok with getting an item 4 months late and then having to pay $54 to ship a return back to them, then this company is for you. I will never shop from these people ever again and I'm warning everyone who reads this to avoid them like the plague.
11 augustus 2020
Review zonder uitnodiging
Antwoord van Louie Supply Co.
Hello Michael,
As mentioned in our email response to the service ticket you submitted, we understand that you are requesting for the remaining refund amount in your purchase order. We are willing to do so on the premise that the item be returned back at our fulfillment facility.
Again, as mentioned in our previous email, items should be returned to our respective fulfillment facility and that return shipping fees are at the account of the customer. We shall be able to release the remaining refund value once the item is received back at our end.
We look forward to your further patience and understanding on the matter. For further questions, you may email us back at hello@louiesupply.com.
Cheers,
Shirley
Customer Experience
Unhappy customer
Items look 22 days to arrive. When they arrived they were very poor quality - cheap fabric, bad cut. I asked to return and was told I had to ship them to China from the US and pay for $40 return shipping, which is nearly what the items cost. What a horrible experience. I will not be shopping with Louie Supply Co. again
11 augustus 2020
Review zonder uitnodiging
Antwoord van Louie Supply Co.
Hello Ian,
We do appreciate your purchase at Louie Supply, Co. As mentioned in our website, shipping timeframe may take up to 10 business days on top of the processing days we requested. Also, was the $40 return shipping fee a USPS service?
We suggest you please try to reach out to us via hello@louiesupply.com, mention TrustPilot so you can be forwarded to us and we can come out better resolution for your concern. We will also need you to provide us your purchase invoice no. We look forward to your email and assist you further.
Cheers,
Shirley
Customer Experience
Been shopping for about 2 weeks with…
Been shopping for about 2 weeks with unknown shipper. Has a number that tells you nothing. Terrible.
10 augustus 2020
Review zonder uitnodiging
Antwoord van Louie Supply Co.
Hello Nicholas,
We highly appreciate your purchase with us at Louie Supply, Co. As mentioned on our website, the shipping time frame includes both the processing time + delivery time. We request all orders to be allowed 3-5 business days to process and additional 8-18 business days for the delivery. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.
Your order has been dispatched.:
You can track it easily through the following link:
https://www.louiesupply.com/apps/tracktor/track
order number: #1653880
Your package is already at the USPS facility in CARSON, CA. Please wait for the delivery in a few business days. We hope to have clarified all this information and wish that you can give us better consideration in ratings.
Should you have other queries, we can assist you better if you can reach out to us via hello@louiesupply.com
Cheers,
Kristine
Customer Experience
horrible quality
6 augustus 2020
Review zonder uitnodiging
Antwoord van Louie Supply Co.
Hello Shek,
We highly appreciate your purchase with us at Louie Supply, Co. We see your order of Bali Roll-up Linen Shirt has been delivered. We're sorry to hear that your purchase order did not work out for you. No worries, we're happy to support you through the return process. For exchanges and returns, please fill out our online return form to initiate the return process.
Online return form: https://www.louiesupply.com/pages/return-form
Once the online return form is completed, our team will receive a copy of the form and process a return form for you to include with your return package along with the address of our fulfillment center.
You may email us at hello@louiesupply.com so we can better assist you.
Cheers,
Kristine
Customer Experience
Lack of status update
I placed my order on 26 Jul, and the only update I have seen is that a label has been created. I haven’t received my order from that date and I am being asked how the company did. So far, not well.
3 augustus 2020
Review zonder uitnodiging
Antwoord van Louie Supply Co.
Hello JD,
We highly appreciate your purchase with us at Louie Supply, Co. As mentioned on our website, the shipping time frame includes both the processing time + delivery time. We request all orders to be allowed 3-5 business days to process and additional 8-18 business days for the delivery. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.
Your order was placed on July 26 and we sent the shipping details on July 28. Your package needs to be scanned by the courier in order to update the tracking information.
If it has exceeded 20 business days since your order placement date, please send us an inquiry at hello@louiesupply.com and our team will get back to you as soon as possible with support to locate your package for you.
Cheers,
Kristine
Customer Experience
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