After initially making a mistake on my address when placing the order for a Tote handbag for my daughter in-law’s birthday present. Customer services managed to resend the handbag to me and it arr... Toon meer
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Just received my first order, very pleased, shall definitely be ordering more says to use code SHINE 15 not sure what that means
Bedrijf heeft geantwoord
Ordering process easy, fast delivery, lovely product. Size: incorrect. Tried to raise as an issue as just want a replacement of the right size and require this by this coming Friday. T... Toon meer
No problem at all even with a return products are well made and not too expensive items are quick to arrive yes I would recommend 5stars all the way
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to the beautiful world of Lemonade! If you love Sparkle you will Love Lemonade. Lemonade is a young, fast growing, dynamic and innovative brand specialising in crystal costume jewellery, crystal shoes, bridal accessories, women’s fashion jewellery, crystal phone accessories and much more! At Lemonade we are dedicated to get you the hottest looks from the catwalk. Everybody loves sparkly jewellery; this is the place to come for all things bling! Lemonade brings you 'celebrity style at high street prices' with exceptional value, style, bling factor, quality, and fantastic customer service.
Contactgegevens
Unit 3, Park Industrial Estate , AL2 2DR, St Albans , Verenigd Koninkrijk
- sales@lovelemonade.com
- www.lovelemonade.com
4,3
Uitstekend
29K reviews
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Heeft 84% van zijn negatieve reviews beantwoord
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Very quick delivery.
10 juli 2026
Antwoord van Love Lemonade
Hi Gaynor,
Thank you so much for your review and sharing your experience with us. Your 5-star review is truly appreciated, and we can’t express our gratitude enough.💗
Kind Regards,
Gabrielle
Disappointed
Really looking forward to receiving these trainer wanted them for a special do but size not an eight it was a seven so had to return very disappointed
10 juli 2026
Antwoord van Love Lemonade
Hi Hilary,
Thank you for taking the time to leave your review.
We're very sorry to hear that you received the incorrect size and understand how disappointing this must have been, especially as you had purchased the trainers for a special occasion.
Please accept our sincere apologies for the error. We appreciate the inconvenience this has caused and hope that your return was processed as quickly as possible.
Thank you for bringing this to our attention, and we hope we'll have the opportunity to provide you with a better experience in the future.
Kind regards,
Gabrielle
Love Lemonade Customer Care
Disappointed with delivery time.
Ordered Thursday, expected delivery the following Wednesday, at the earliest! Purchase was sent by Royal Mail 48 hours. Sunday is the only non working day, yet it will take a minimum of four working days! I paid for the postage too!!
10 juli 2026
Antwoord van Love Lemonade
Hi Kobe,
Thank you for taking the time to leave your review.
We're sorry to hear that you were disappointed with the delivery timescales.
Having reviewed your order, we can confirm that it was dispatched on the same day it was placed (10th July). Once an order has been handed over to Royal Mail, delivery is managed by the courier and is unfortunately outside of our control.
Your parcel was delivered on 15th July, and while we appreciate this was longer than you had hoped, we always aim to dispatch orders as quickly as possible from our warehouse.
We appreciate your feedback and are sorry for any disappointment caused.
Kind regards,
Gabrielle
Love Lemonade Customer Care
Black n white sandals
Excellent price , very very comfortable . I ordered 2 pairs in black & white
Quick delivery , very happy indeed ☺️👍
10 juli 2026
Antwoord van Love Lemonade
Hi Lynda,
Thank you so much for your review and sharing your experience with us. Your 5-star review is truly appreciated, and we can’t express our gratitude enough.💗
Kind Regards,
Gabrielle
Antwoord van Love Lemonade
Hi Lauren,
Thank you so much for your review and sharing your experience with us. Your 5-star review is truly appreciated, and we can’t express our gratitude enough.💗
Kind Regards,
Gabrielle
Lovely bag and purse set
Marie went above and beyond to help me with my order. Purchased a tote bag and purse for my daughter (which I absolutely might have to steal off her!). The items are gorgeous and as expected. Super fast delivery also. Will definitely buy from this shop again
13 juli 2026
Review zonder uitnodiging
Antwoord van Love Lemonade
Hi Rachel,
Thank you so much for your review and sharing your experience with us. Your 5-star review is truly appreciated, and we can’t express our gratitude enough.💗
Kind Regards,
Gabrielle
Unprofessional
Returned sandals as they were very uncomfortable, glue on the inside was sticking out.
Then I didn't receive all my refund, only to be told of lovelemonade....to get in touch with debenhams to get the rest of my refund. Totally fobbed of with them. So unprofessional. Not happy . First time iv used this company and definitely the last
3 juli 2026
Review zonder uitnodiging
Antwoord van Love Lemonade
Hi,
We're sorry to hear that you were disappointed with your experience.
We understand how frustrating this must have been. As your purchase was made through Debenhams, the refund process is handled separately between the retailer and ourselves. We refunded the amount due from our side, however any queries regarding the remaining balance or charges applied by Debenhams must be directed to their customer service team, as we unfortunately do not have access to their payment systems.
We appreciate your feedback regarding the sandals and your overall experience, and we're sorry that we didn't meet your expectations on this occasion.
Kind regards,
Gabrielle
Love Lemonade Customer Care
Awful company.
Item didn’t arrive. After months of being told they will sort it I was eventually told the case was closed and they aren’t doing anything else about it, end of conversation. Not a happy customer!!
If something goes wrong with your parcel they simply don’t care because they have your money anyway.
2 juli 2026
Review zonder uitnodiging
Antwoord van Love Lemonade
Hi,
We're very sorry to hear that you're disappointed with your experience.
We completely understand how frustrating it is when a parcel does not arrive as expected. In cases like this, we always raise a full investigation with the courier and await their findings before making a final decision.
Unfortunately, once the courier has completed their investigation and confirmed their outcome, we are required to follow this. We appreciate that this was not the resolution you were hoping for, and we're genuinely sorry for the frustration and inconvenience this has caused.
We value all customer feedback and are sorry that on this occasion we were unable to provide the outcome you expected.
Kind regards,
Gabrielle
Love Lemonade Customer Care
My favourite online shop
I now in total have 24 pairs of mix between trainers shoes boots and sandals.
Not to mention bags purses and jewellery
Absolutely love this place. The quality is brilliant
Pictures are great but the actual product even better. Everything comes beautifully boxed .
Everytime a parcel arrives my husband will say " more Lemonade items"
Calls me a magpie because everything i get from here sparkles.
Asked why i need so many ?
" need a pair for every outfit "
Love lemonade the name says it all :-)
1 juli 2026
Review zonder uitnodiging
Antwoord van Love Lemonade
Hi,
Wow – thank you so much for your wonderful review!
We're absolutely delighted to hear how much you love your Love Lemonade collection. It sounds like you've built up quite the sparkle wardrobe, and we love your reasoning of needing a pair for every outfit! 😊
It's fantastic to know you've been happy with the quality of our products and that you enjoy the presentation of your orders too. Comments like yours mean so much to our team and make all the hard work worthwhile.
Thank you for your continued support – we can't wait to add even more sparkle to your collection!
Kind regards,
Gabrielle
Love Lemonade Customer Care
Not to be trusted
I ordered the blue crystal trainers the company took my money never confirmed the order and ignored my emails
28 juni 2026
Review zonder uitnodiging
Antwoord van Love Lemonade
Hi,
We're sorry to read your review.
We've been unable to locate any order or previous correspondence using the information available to us. We have also previously requested further details so that we could investigate this for you, but unfortunately we haven't received a response.
We'd still very much like the opportunity to look into this. Please contact us with your order number, full name, or delivery address so we can locate your order and investigate the matter further.
We look forward to hearing from you so we can assist.
Kind regards,
Gabrielle
Love Lemonade Customer Care
Slow delivery.
I've placed two orders with Lovelemonade and am not overly impressed to be honest. Their customer service isn't great (email responses are either slow or non existent) and delivery takes far longer than the timescales stated on the website. The quality of the trainers on my first order wasn't great - okay, but not worth the price charged. I'm still waiting for my second order (more than a week now after placing) so I can't yet comment on the quality of that but going on my experience with the company to date it's unlikely I'll order from them again.
25 juni 2026
Review zonder uitnodiging
Antwoord van Love Lemonade
Hi,
Thank you for taking the time to leave your feedback.
We're sorry to hear that your experience hasn't met your expectations. We sincerely apologise for any delays in responding to your emails and for the longer-than-expected dispatch time on your recent order.
During particularly busy periods, dispatch can take slightly longer than usual, and we understand how frustrating this can be when you're waiting for an order.
We're also sorry to hear that you were disappointed with the quality of your first purchase. We value all customer feedback and continually review it to help improve both our products and our service.
We appreciate you giving Love Lemonade a try and are sorry that, on this occasion, we haven't left you with the impression we strive for.
Kind regards,
Gabrielle
Love Lemonade Customer Care
Keeping the wife happy
I have been buying from here for the last few years for my wife. She loves what you do so keep doing the glittery trainers and I will be a prince among men to my wife. She loves everything about your trainers quality, looks, and the fast delivery
25 juni 2026
Review zonder uitnodiging
Antwoord van Love Lemonade
Hi,
Thank you so much for your fantastic review!
We're delighted to hear that your wife loves our products and that we've helped you earn the title of "prince among men" – we think that's brilliant! 😊
It's wonderful to know she's been so happy with the quality, style and delivery of our trainers. Your continued support over the last few years really does mean a lot to us.
Thank you both for choosing Love Lemonade. We look forward to adding even more sparkle to your wife's collection in the future!
Kind regards,
Gabrielle
Love Lemonade Customer Care
Lovely & smart edit No feedback from company after sandals split.
I have bought several sandals over last couple of years from LEMONADE. I love them all and still wear them all. Their prices are very good and keep me going back. I haven’t been disappointed. I will keep going back. Love a lemonade sparkle for holidays or days out EDIT. Just to say my last order the heel of a pair I purchased split after one wear. I emailed, messaged and even commented on Facebook and have had No feedback from this company. Nothing! Very disappointing. Needless to say because of no customer services at all I will not buy anymore from them. DISAPPOINTED
25 juni 2026
Review zonder uitnodiging
Antwoord van Love Lemonade
Hi,
Thank you for taking the time to update your review.
Firstly, we'd like to thank you for your continued support over the years. We're so pleased to hear you've enjoyed your previous purchases and that our sandals have been a favourite for your holidays and days out.
We're very sorry to hear about the issue with your most recent pair and even more sorry that you feel you've received no response from us. That certainly isn't the level of service we aim to provide, and we apologise for any delay or missed communication.
We'd really like the opportunity to look into this for you. Please contact us again with your order number or full name so we can investigate your case and work towards a resolution.
We hope you'll give us the chance to restore your confidence in Love Lemonade.
Kind regards,
Gabrielle
Love Lemonade Customer Care
They are refusing to issue a refund for…
They are refusing to issue a refund for an order I returned so I am therefore raising a complaint to the Financial Ombudsman.
1 juni 2026
Review zonder uitnodiging
Antwoord van Love Lemonade
Hi Francine,
Thank you for taking the time to review us, we are aware of your situation and it has all been confirmed your refund has now been issued.
We were experiencing technical issues which delayed your original refund.
We do apologise for any inconvenience caused.
Many thanks again
Gabrielle
GIMMICKY & POOR QUALITY *BUY STRONG SUPERGLUE!
If you buy these shoes then you will also need to buy yourself some Gorilla glue! 1 month on of wearing these slip on trainers, the insoles have slid all around whilst shoe being worn & now had to be glued in (for however long that may last! Also had to glue the rubber trim around the shoe, which was flapping around. Not to mention the diamantes that regularly falls off. Will not buy again.
22 juni 2026
Review zonder uitnodiging
Antwoord van Love Lemonade
Hi,
We're sorry to hear that you've been disappointed with your trainers.
This is certainly not the experience we want our customers to have. We appreciate you taking the time to share your feedback, as it helps us monitor the quality of our products.
We'd like the opportunity to look into this further. If you haven't already been in touch with our customer care team, please contact us with your order details so we can review your case and advise on the options available.
Thank you again for bringing this to our attention.
Kind regards,
Gabrielle
Love Lemonade Customer Care
Nice
Nice, bag good size for everyday use lovely colour delivery standard 5 working days.
But poor quality, which I guessed on opening the cardboard round the bag inside the plastic packaging was a give away before opening. one of the bag handles is not finished off properly with a gap and black fabric showing which I assume is the inner padding for the handle so a bit disappointing, not really noticeable just hoping it does not fall to bits with use. Not worth sending back due to postage cost, so going to chance keeping it. Glad I got it in the sale as definitely not worth £60. The bag charm is perfect so not all bad. I won’t be buying another one which is a shame as I had my eye on the black one, I will stick with another brand I have purchased quite a few bags from that cost less, with better quality and no postage cost for delivery and returns, and shipping within 2 working days.
13 juni 2026
Review zonder uitnodiging
Shoes is size 5 but a size 6 can fit in
1 juni 2026
Trainers are bad quality
Trainers are bad quality. I got the white sparkly fake Nike trainers which are lovely looking and cannot badly rate comfort however after having them for a month and then wearing them 3 times the creases are so bad already I cannot wear them! I contacted customer service and was told that they are known to crease like it was acceptable and would not issue me with a refund! After a month I find this really unacceptable! I now have a £40 pair of trainers that I cannot wear as I think they look awful! I am hoping someone reads this and saves themselves some money!
19 mei 2026
Review zonder uitnodiging
I ordered 3 pairs of sizes large enough…
I ordered 3 pairs of sizes large enough but the pull on trainers were all too narrow for my foot . This online retailer charges me £7.98 to return 3 pairs of shoes that did not fit
I regard that fee as excessive and will ask my bank and pay pal to investigate and recoup back under the sales and goods act . These online retailers offer discounted prices but ensure the retailer is out of pocket every time they return goods that are of no use to wear
They must be buying these shoes in from Chiba at a song and making a profit on the returns monies as well as the sale
19 mei 2026
Review zonder uitnodiging
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